FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,968 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering is easy and delivery is quick, so I never run out of Tazo Classic Chai Latte Concentrate”

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Posted 4 years ago

“My frozen lemon ice arrived frozen. I so appreciate the service.”

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Posted 4 years ago

“Love the food can't wait for my next order”

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Posted 4 years ago

“Outstanding service. I plan on using your company more in the future.”

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Posted 4 years ago

“Great quality product fast shipping and excellent packaging to keep the product frozen”

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Posted 4 years ago

“Very good company. Honest, customer oriented, and very easy to use. I have ordered from them several times over several years and have always been satisfied with everything I ordered. They offer items on sale too, so if you sign up for their newsletter you can get even better deals too! Packages always arrive on time or early, and in excellent condition.”

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Posted 4 years ago

“Safe..fast..secure..convenient..all delivered to your door. Bigger quantities equals less trips to the store.”

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Posted 4 years ago

“I like the fact that they will ship one unit of certain products free. I know it’s less expensive in bulk, but I just don’t need that much.”

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Posted 4 years ago

“Easy to order. Able to order a product not available in the grocery store. Second time ordering and so pleased that the cups come 100% frozen. Great and timely delivery and communication from Food Service Direct.”

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Posted 4 years ago

“This company was VERY GOOD!! We ordered for the first time from them and the product came exactly when it was scheduled to arrive! The product had ample time prior to the expiration of the product also.”

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Posted 4 years ago

“Great selection, prices and fast delivery.”

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Posted 4 years ago

“We love the food do you have fully cooked rib tips ?”

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Posted 4 years ago

“Your online site is easy to maneuver through and always receive orders quickly.”

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Posted 4 years ago

“Really was glad to get the notice of the pork brains being available again !”

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Posted 4 years ago

“Very happy with everything I have ordered”

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Posted 4 years ago

“Very nice customer service.”

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Posted 4 years ago

“Great price, easy ordering process and fast delivery!!”

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Posted 4 years ago

“Item was out of stock notified me when available. Filled order right away and shipped. Has not been delivered yet as it was shipped today”

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Posted 4 years ago

“So happy I could find my little Oreo 100 calorie packs- impossible to find anywhere else! Thanks so much!”

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Posted 4 years ago

“I have continuously purchased from Food Service Direct for 5 years. I purchase mainly frozen foods such as shrimp, chicken breast, pork butt, whole rabbit meat, and recently blueberry blintzes. I have also purchased latex gloves, paper towels and plastic poly bags to name a few. The prices are fantastic, shipping time is great, and the quality of all the the products I’ve purchased are of great quality. I am a deal seeker, so buying in bulk is a life long habit for me. Even if I must pay for shipping cost, it’s still a great deal. In current times with Covid-19 putting such a strain on our wallets, grocery store availability or even the option of leaving our home, the opportunity to use the services of Food Service Direct is more important than ever. Thank you Food Service Direct!”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,968 reviews