FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,968 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company with fabulous food choices”

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Posted 4 years ago

“Very professional, immediate attention to the matter and a quick solution to the situation. I am very pleased with the high-end products they carry. Thank you, keep safe and stay well”

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Posted 4 years ago

“I love y’all because you have the chicken breast I like, however I wasn’t able to purchase until y’all sent me a coupon, so THANKS!!! Times are hard and we need all the help we can get!”

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Posted 4 years ago

“Your product is great and service is awesome!”

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Posted 4 years ago

“The product I order is my favorite vegan burger. They are individually wrapped which makes it easy to store in freezer. Your customer service representatives are the best. I will continue to order from FoodServiceDirect.”

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Posted 5 years ago

“Orders from here always comes in a timely manner and goods are never damaged.”

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Posted 5 years ago

“Our cookies are great. They came quickly and were very frozen.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Fresh, fast, (as delivery time goes these days) efficient service.”

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Posted 5 years ago

“Great customer service with super fast delivery”

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Posted 5 years ago

“ORDERED KNORRS Beef concentrate for BBQ rub,Briskets,Prime Ribs Steaks etc.Shipping was fast.Product intact used once I like it”

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Posted 5 years ago

“Love it they do a great job”

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Posted 5 years ago

“I have never had trouble with food service direct”

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Posted 5 years ago

“Thanks Guy's your service on my order of Kelnex paper hand towels. I had a hard time finding the towels at a reasonable price and availability. Ya'll have made me one happy woman. Thanks again I'm going to be a regular customer”

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Posted 5 years ago

“They are fast getting your order placed. and if there is a problem they are very easy to work with.”

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Posted 5 years ago

“Awesome Service & Products! Ordered mini pie shells and the bottom Row was destroyed during shipped! I was issued a full refund!!”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“ordered product the week before christmas arrived 3 days before christmas in time to make chocolate pie for my husband. great job thanks”

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Posted 5 years ago

“Item was delivered quickly in the middle of Christmas holidays ... it was packaged well on dry ice to keep items frozen ... I ordered fried clams and they were delicious... I will be ordering them again ... everyone loved them 😊”

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Posted 5 years ago

“Good service, easy check out”

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Posted 5 years ago

FoodServiceDirect.com is rated 4.4 based on 4,968 reviews