FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,968 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“everything went well”

Helpful Report

Posted 5 years ago

“Food Service Direct has the product I need that are no longer sold in stores. At a great price. And they occasionally provide free shipping which is great.”

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Posted 5 years ago

“Bought these for my husband. He loves them. Does them in a air fryer. Fairly pricey. Did receive fairly fast since they did warn it could take longer with covid. Ice was almost gone, but was still frozen.”

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Posted 5 years ago

“Restaurant quality products shipped directly to your front door combined with excellent customer service. The choice is easy, place an order an experience excellence.”

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Posted 5 years ago

“These cookies are the most delicious gift for Christmas and any occasion! They are the only cookies I have ever made that come out perfectly round and by far the best tasting! Five stars!!!”

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Posted 5 years ago

“Quick delivery, however, I misunderstood the quantity per box, my fault. I can buy for less than half the cost from other vendors. Price only the issue.”

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Posted 5 years ago

“Product arrived faster than expected. Packaged superbly!”

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Posted 5 years ago

“Ordering was quick and easy, packages arrived on time!”

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Posted 5 years ago

“Quick delivery. Delicious product!”

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Posted 5 years ago

“These pie crust are very delicious. I have gotten Awesome feedback from the pies that I made. I will be ordering again. The customer service is phenomenal. The shipping was quick.”

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Posted 5 years ago

“These guys have delivered a bunch of special seafood gifts for me this season! They've all arrived on time and ready to eat!”

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Posted 5 years ago

“Very quick service. Have not tried the product yet, but sure it will be fine”

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Posted 5 years ago

“It was super easy and allowed my family to get a family traditional meal, that my kids have literally grown up with. Thank you very much!”

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Posted 5 years ago

“I can't seem to stay away from this place. If I walk in everyone would probably say "Reece!" just like "Norm!" on Cheers. 😂”

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Posted 5 years ago

“Great Products/Prompt Service & Delivery”

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Posted 5 years ago

“Pie shells were just whatwe were looking for.we are very pleased with the product and service.we will purchase these again.”

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Posted 5 years ago

“Lobster tails were very tasty, arrived frozen even after 6 days in transit. There was no dry ice remaining so cut it awfully close.”

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Posted 5 years ago

“I can never find the cream of onion soup in the stores. I was so happy to find a place that would deliver a case of it! Fast shipping and quality products!”

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Posted 5 years ago

“My pecan apple cinnamon cupcakes are scrumptious and delicious. Whether I'm drinking coffee or tea, these cupcakes is one of my favorite holiday sweets. Thank you.”

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Posted 5 years ago

“Very impressed!Quick delivery in good condition”

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Posted 5 years ago

FoodServiceDirect.com is rated 4.4 based on 4,968 reviews