FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,969 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering from FoodServiceDirect is easy, items are shipped promptly and are well packaged. I have not had an issue with any of my orders.”

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Posted 4 years ago

“Good Customer service”

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Posted 4 years ago

“My order was well packed and still frozen when it arrived.”

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Posted 4 years ago

“I received the wrong chips but still good I wanted the olive oil without the sea salt”

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Posted 4 years ago

“Very good product. Delivery made while at work but packed well for the time of year that was still frozen when I got home”

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Posted 4 years ago

“Received the package in very good and satisfactory order.”

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Posted 4 years ago

“Great service. Kept me informed of my order every step of the way. Thank You.”

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Posted 4 years ago

“The cream soup base is great. I am glad that I was am to find it again. It is the same stuff that we used when I cooked in the nursing homes.”

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Posted 4 years ago

“Not very satisfactory, I asked to leave product on the shade but it wasn"t. it was on the direct sun, luckily there was still some dry ice left”

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Posted 4 years ago

Hello Claudia, Thank you for the feedback and we are sorry to hear the carrier did not follow the special instructions. We are however happy to hear the item arrived in great condition! Thank you for the order!

Posted 4 years ago

“Still have not received my oder”

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Posted 4 years ago

Hello Sandy, Thank you for bringing this to our attention and we sincerely apologize as it appears your package was damaged during its transit to your location. We have since resolved the issue and thank you for your business!

Posted 4 years ago

“Food was damaged and I am still waiting for someone to contact me for my refund.”

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Posted 4 years ago

Hello Annette, Our sincerest apologies for the damaged product. We have since resolved the problem as requested. We hope to hear back from you again soon! Thank you!

Posted 4 years ago

“I'm a consumer that is purchasing for my family..It all started when Covid began and I was hampered in buying what I wanted. Great place to shop, customer service has been excellent when needed, easy to pay. Everyone wishes shipping costs were cheaper but what are we to do? Food Direct helps by reducing charge when 2 items purchased. Super helpful when you scroll through the Direct Deals and Markdowns!! Just remember to check quantities in a box so you have enough freezer space!!”

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Posted 4 years ago

“I love the product, but the order arrived in a poorly packaged box, which had been damaged in shipping. Fortunately, the milk was intact.”

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Posted 4 years ago

“Awesome service, product was packed really well for shipping, will definitely order again.”

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Posted 4 years ago

“We appreciate your delivery support updating where and when our bagels were to arrive. Best, Sales”

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Posted 4 years ago

“Delivery was good, but there were numerous fish fillets that were broken in half upon opening and it makes it hard to cook when they are in small pieces.”

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Posted 4 years ago

“Cheaper than anywhere else & fast shipping”

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Posted 4 years ago

“Very quick on filling my order. Will continue to use!!”

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Posted 4 years ago

“Well, the food came packaged well, and still frozen solid. It came around 5 or 6, perfect for dinner and on the day they said it would. The only thing is, be wary of how big that box actually is! I didn't realize how big it would he up until I had to carry it from the front stairs to the back ones, which is where I said to delivery it but that's okay. Over all great!”

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Posted 4 years ago

“I ORDERED NORDIC FISH TAILS AND WAS VERY PLEASED WITH THE ORDER. IT CAME WELL PACKED AND THE TAILS WERE FROZEN SOLID. WILL ORDER AGAIN FROM THEM. NANCY FROM OHIO. THANK YOU!”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,969 reviews