FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,969 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Follow up after an issue ...wasn’t good at all.”

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Posted 4 years ago

“Excellent service. Product was delivered timely.”

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Posted 4 years ago

“Very good selection quick shipping very satisfied.”

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Posted 4 years ago

“I was happy 😁😁 to get my pizza 🍕. This is one of my ole time favorites from my childhooh. I just wish they were wrapped 12 to a package, because I had to break all 72 🍕's and store them in ziploc bags. I am very satisfied but just not with wrapping part. I have ordered before and will continue to do so. GOD bless 😇”

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Posted 4 years ago

“Received product frozen and was handled properly”

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Posted 4 years ago

“Perfect 1st time order - delivery and order was definitely ⭐️ ⭐️⭐️⭐️⭐️! I will order again.”

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Posted 4 years ago

“Prompt delivery. Quality product”

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Posted 4 years ago

“Love this company had the j and j pizza that I grew up with and they shipped perfectly I just bought more and well buy again and more thank you.”

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Posted 4 years ago

“You people are the best!”

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Posted 4 years ago

“Very pleased with purchase”

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Posted 4 years ago

“Thank you so much for my order, it arrived perfectly and no complaints 😀”

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Posted 4 years ago

“Fast shipping and great food for a great price!”

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Posted 4 years ago

“Great company! Super fast shipping and great prices. They always have good specials too.”

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Posted 4 years ago

“Thank you very much for the food that you send me it's keeping me alive without have to deal with covered so thank you very much again and I have enjoyed the things that I have bought even though it's quite expensive”

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Posted 4 years ago

“Ice cream cones arrive damaged, and unusable. The problem was not the shipping carrier, it was damaged pre shipping, because the box on the inside had red paint on it, and was crushed, but the outside box was intact, no sign of being crushed.”

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Posted 4 years ago

“Great service and prompt delivery. Items as described.”

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Posted 4 years ago

“Two bulk bags of vegan sausage patties: one arrived melted and lost form. Had to be made into meatballs. Burgers and chikn filets arrived fine.”

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Posted 4 years ago

“Excellent product, came as described. Frozen and packed with dry ice to ensure peak freshness. Though there was a delivery delay, the company kept me updated as soon as they had info for me. Greatly appreciated! Will definitely be repurchasing.”

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Posted 4 years ago

“You had what I wanted to purchase for a good price. No shipping and fast delivery”

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Posted 4 years ago

“I bought frozen onions and red bell peppers. While FoodServiceDirect was excellent, I wish these veggies did not have to come all the way from China. Is there any more locally available frozen vegetables? Thank you”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,969 reviews