FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product I purchased was very good and arrived completely frozen, however, the shipping charges seemed excessive ($58 shipping on a $90 item). Unfortunately, my local supplier is no longer able to get it so I had no choice but to order online.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. It appears that the shipping cost for your order is higher due to the classification of the item by UPS as overweight. This classification is based on the weight and dimensions of the package, which can impact shipping fees. We're actively reviewing our shipping cost calculations to ensure transparency and fairness. If you have any questions please feel free to reach out to us anytime, we would be happy to assist.

Posted 1 year ago

“I used to get these Rib Sandwiches at a food mart and decided to go online and buy and they came so well packed in dry ice and were just as good”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these to you. See you again soon!

Posted 1 year ago

“Shipping was fast, items were just as descibed and site was easy to navigate.”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Awesome service and company”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“My order went very well.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Excellent, prompt customer service. A product that I ordered was discontinued, and they offered a solution that worked for me. Thorough, clear, communication throughout. Will order from here again.”

Helpful Report

Posted 1 year ago

We appreciate the feedback! Thank you for letting us make this right for you.

Posted 1 year ago

“Easy to order and product comes quickly. That is a concern since our business is closed on the weekend and it would ruin by Monday. I usually order on Monday and receive it on Wednesday. Thankful for the fast delivery!”

Helpful Report

Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

Helpful Report

Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

“Easy ordering & On-time delivery”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 1 year ago

“Quick delivery. Croissants are delicious. Great packaging”

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Posted 1 year ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 1 year ago

“Every time I order I can’t believe how fast my order is filled, shipped and delivered.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 1 year ago

“My husband was so upset when he couldn’t find his “flat” eggs anymore. Surprised him today and he is happy!”

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Posted 1 year ago

Thank you for the feedback! We are so happy we are able to get you these items. We really do appreciate your business.

Posted 1 year ago

“Great service, great prices, great products!”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“I only ordered 1 item, but it was delivered much sooner than was promised and was well packaged. I would have no problem ordering from them again.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“My usual source of STōK espresso shots ran out and I found this site when I searched for them. They exceeded my expectations. I was so impressed by how quickly they arrived and were packed very well. This is now officially my new usual source.”

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Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 year ago

“So happy I found this company who delivers my breaded pork fritter all the way to south Florida Packed and still frozen Highly Recommended 👏🏾👏🏾”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“My favorite chutney!”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you.See you again soon!

Posted 1 year ago

“Very happy with service.”

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Posted 1 year ago

Thank you for the feedback! It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“Ordering was quick and easy. Looking forward to getting your product.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“I never have any issues always come well packed with dry ice receive it on a timely matter no complaints here thank you”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews