FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good fast service. Great place to shop. Never have any problems placing an order. Thank you.”

Helpful Report

Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“I buy my creamy Italian salad dressing from FoodService. It's the exact dressing that Pizza Hut carried for years, it's so delicious. I called customer service and requested the expiration date to be out as far as possible. So if I purchased on May 1, 2024 I was requesting the dressing expiration date to be May 1, 2025 at the very least. The guy in customer service said they would have to open all these boxes to determine that. You can't mean to tell me the expiration dates on products wouldn't be on the outside of a box that contained numerous gallon jugs of dressing. I didn't say anything and just said thank you and goodbye. If they would go that little extra mile for a Grandmom that would be so helpful. I gave away half of it so my neighbors could enjoy. I just can't consume a gallon of dressing with the expiration date of two months away. I know, I was surprised at the small window I had to consume the dressing. I believe I didn't get more than 2 months in all. But that would be my only complaint. I just can't imagine a restaurant accepting dressing that would expire in two months so why me? Other than that the shipping price was reasonable and the price of the dressing as well. It arrived at my home in excellent shape in a sturdy cardboard box and in a timely manner. So that would be my only complaint that they send me a gallon jug of salad dressing that wouldn't expire in two months, that would be helpful.”

Helpful Report

Posted 1 year ago

Thank you for the awesome feedback. Our products are indeed purchased in bulk to accommodate the needs of restaurants, which typically use larger quantities of dressing within a shorter timeframe. While we strive to provide the longest possible shelf life, determining individual expiration dates for each gallon of dressing would require opening the boxes, which could compromise the product's integrity and food safety standards. While we do understand our home use consumers may not be able to use a large quantity of product in a short time frame please feel free to reach out to our customer service team we would be happy to assist.

Posted 1 year ago

“Never have a problem ordering. Always very easy. Thank You!!”

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Posted 1 year ago

You’re certainly welcome! We appreciate your business. See you soon!

Posted 1 year ago

“I did receive the delivery but I had to contact customer service because it wasn't delivered on the scheduled date.”

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Posted 1 year ago

Thank you for the review! All shipment updates are sent to your email via a UPS tracking link. Please refer to the tracking link for any up to date information or updates on your shipments. You can also track the progress of your order via your account dashboard. We are always here for you if you need any assistance.

Posted 1 year ago

“Order came before it was estimated to, excellent service”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 1 year ago

“item was sent in good condition, the item in question turned out to taste terrible but that's probably not the shipping's fault”

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Posted 1 year ago

Thank you for the feedback. Please reach out to our customer service team we would be more than happy to help you find another item.

Posted 1 year ago

“Best bulk basmati rice ever.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you.See you again soon!

Posted 1 year ago

“Ordered a case of claussen pickles. Not only were the pickles old with an odd flavor one of the glass jars was busted. Very disappointed and won’t order from this company again”

Helpful Report

Posted 1 year ago

We are sorry to hear there was an issue with your order upon delivery. It is always our hope that all orders arrive without any issues. For any issues with delivery, big or small, please make sure you reach out to our customer service team so we can help you resolve any complaints you may have. We would be more than happy to assist.

Posted 1 year ago

“I have been a customer for some time now and have very good experience and a few that were immediately corrected and I appreciate that. They have improved hteir shipping methods and I have not had anymore thawed foods. The items I have purchased have been good quality and priced competitively. My only complaint is that some items are special order and it is a bit hard to tell which ones (maybe put in big red letters SPECIAL ORDER long wait times) So far over three weeks and still waiting. Other than that I am very satisified.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. We are always striving for improvements in our shipping process. For our special order items we try to make our listings as clear as possible to avoid such confusion. On our special order listings we have a long lead time warning all customers must accept before being able to add special order items to their cart. Please don't hesitate to reach out to us with any questions prior to placing an order so we can help !

Posted 1 year ago

“Delivery service called the schedule the drop off, which I greatly appreciate. Everything was there. Overall process it so easy and accurate. Long time customer and will continue.”

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Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 year ago

“Good customer service. Please provide more flavors for frozen yogurt. I need birthday cake flavor, taro tart flavor and more new flavors please. Thank you”

Helpful Report

Posted 1 year ago

You are certainty welcome. Please feel free to reach out to our customer service team. We would be more than happy to help you find more flavors.

Posted 1 year ago

“I am so thankful for Food Service Direct!! They are about the only place I can find the Hostess Banana Mega Muffins. I gladly order from them. They ship quickly and the product always arrives intact. Thank you so much, Food Service Direct!”

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Posted 1 year ago

You’re certainly welcome! We are so glad we could get you the items you need. Hope to see you again soon.

Posted 1 year ago

“They have good service and good place to shop for all your needs.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“Love it, cook small meal daily”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you.See you again soon!

Posted 1 year ago

“Great service, fast and great inventory of items”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Good Products and good Services”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“I ordered a case of the Good Earth Sweet and Spicy tea. I received a case of Traditional Medicinals Echinacea Plus. I did get reimbursed, but I never got an explanation nor my tea.”

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Posted 1 year ago

Thank you for the feedback! We sincerely apologize for the inconvenience. We've reached out to our warehouse team to address the issue with our shippers. As requested, a refund was issued. We hope that you will continue your business with us.

Posted 1 year ago

“Placed an order, my credit card was charged, then I received an email that the product was not in stock so my order was cancelled & they didn't refund my money.... TOTAL SCAM !!!!!”

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Posted 1 year ago

We pride ourselves on getting our customers what they need and we are sorry that could not happen here, due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. I do see that a claim specialists has sent you an update on your claim. At your earliest convenience please look in your emails for a response from us.

Posted 1 year ago

“I received exactly what I ordered. It just took very long for me to receive it from the time that I ordered.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these to you.See you again soon!

Posted 1 year ago

“Excellent food shoppers, great deals, and on-time deliveries.”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews