FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,966 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't had any problems and very satisfied with my orders”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“1/3 of the order was returned because it broke in shipping so they shipped again. when I recieved the order agoain both battles of sauce were broken and leeked all over my kitchen counter until I discovered the leaking box.”

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Posted 3 years ago

Thank you for the feedback! I understand how frusturating this can be. Please reach out to our customer service team so we can make this right for you.

Posted 3 years ago

“I RECEIVED MY ORDER IN A TIMELY MANNER AND IT WAS WHAT I ORDERED. GOOD JOB. WILL RE-ORDER AGAIN SOON”

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Posted 3 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 3 years ago

“Ordering on the website was easy and items were shipped very quickly! Very Pleased! Thanks!”

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Posted 3 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 3 years ago

“There was an error when trying to order online, then when I called to order they let me place the order and then after it was placed the order was cancelled.”

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Posted 3 years ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here.

Posted 3 years ago

“I liked the speed of the delivery but prices for shipping and taxes were too high”

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Posted 3 years ago

We appreciate your business and the great feedback!

Posted 3 years ago

“Accidentally ordered twice and you contacted me so I could cancel second order. Thanks so much”

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Posted 3 years ago

Thank you for the great feedback! We are glad we could be there for you.

Posted 3 years ago

“They have a lot of items, reasonable priced, and it's delivered to my home. You can't beat that!”

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Posted 3 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 3 years ago

“Love this company! Great products and very reasonable prices for bulk items.”

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Posted 3 years ago

Thank you for the great feedback! We’re happy to have you as a customer!!!

Posted 3 years ago

“THIS IS THE FIRST TIME I HAVE ORDERED ANYTHING FROM THIS COMPANY. THE TRANSACTION WAS VERY GOOD AND THE CUSTOMER SERVICE PEOPLE WAS CORDIAL AND KNOWLEDGEABLE.I WILL DEFINITELY BE PURCHASING FROM THEM AGAIN.”

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Posted 3 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“Very yummy. Apricot jam is our favorite and this measured up to any”

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Posted 3 years ago

“Very good service. A pleasure to use again. Thanks”

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Posted 3 years ago

“Amazing resource for my small business! Fast shipping, competitve pricing and excellent customer service! Thank you”

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Posted 3 years ago

“I ordered Pagoda egg rolls and they are delicious. Delivery was on time.a”

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Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

“I found just what I was looking for and delivery was seamless.”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“I like that I can buy large amount of some items that I like.”

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Posted 3 years ago

Thank you for the order! We appreciate your business!

Posted 3 years ago

“I loved it can’t complain at all”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“I was able to buy an item that I couldn't find anywhere locally - so grateful you had it! Will shop with you again.”

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Posted 3 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 3 years ago

“good service great friendly helpful rep”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,966 reviews