FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,966 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great, fast delivery. Frozen items were perfectly packed in dry ice. Ordered peach cobbler in large trays that were no longer in retail stores. Already indulged in one and it was delicious!”

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Posted 3 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 3 years ago

“Good service and delivery”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“The product was goo, what I'd expected, but the packaging was poor causing the contents to spill out during shipping.”

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Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“The shipping was fast and packed very well”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“Was very pleased with the level of service I received. Professional, courtoness and great quality. I will order again.”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“Easy ordering and shipment is quick.”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“Great prices & amazing customer service!”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“Fast delivery and good product.”

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Posted 3 years ago

Thank you for the feedback! We appreciate it!

Posted 3 years ago

“Great service. Arrived earlier than expected which was great.”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“I really would rather people not know about Food Service Direct. If they did then those of us who know will have to battle people to get the incredible service, prices and items.”

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Posted 3 years ago

Thank you for the great feedback! We’re happy to have you as a customer!!!

Posted 3 years ago

“Things that are out of stock should be replenished earlier than several months!”

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Posted 3 years ago

Thank you for the feedback. Our stock is replenished based on what the manufacturer and supplier can send out. If an item is not back in stock within a few months please feel free to reach out to our customer service team to assist you. We will be more than happy to assist.

Posted 3 years ago

“Well packed!”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“Excellent products delivered in good condition, and on time!!”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“i would give a five but everytime I order cases of ribs. i ask for extra dry ice. my case/s get sent out on Thursday. they sit in an unfrigerated UPS warehouse for Saturday andSunday and get to me. partially thawed out and no dry ice. i never get extra. and I offer to pay for the dry ice. lets see how my next order does. thank you”

Helpful Report

Posted 3 years ago

Hello, Thank you for the feedback. I do apologize for your order arriving to you partially thawed. We strive to get out customers their orders in perfect condition. I do understand not wanting your orders to sit in a warehouse for two days. I would suggest ordering frozen orders Thursday after 5pm and Friday before 11am EST. Doing this may limit the time your order is sitting over the weekend.

Posted 3 years ago

“Reliable and items arrived as described.”

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Posted 3 years ago

We appreciate your business and the great feedback!

Posted 3 years ago

“Fantastic service! My desserts arrived with dry ice and were very well protected! Delicious!”

FoodServiceDirect.com 5 star review on 2nd April 2022

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Posted 3 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 3 years ago

“The product was competitively priced and was delivered in a timely manner, undamaged.”

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Posted 3 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 3 years ago

“Love the fact that you sell to the public. Been using parkway for 50 years. Don't like anything else.”

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Posted 3 years ago

Thank you for the great feedback! We are glad we could be there for you.

Posted 3 years ago

“I love this company and how easy to shop and it’s fast checkout.”

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Posted 3 years ago

Thank you for the great feedback! We’re happy to have you as a customer!!!

Posted 3 years ago

“I have used FoodServiceDirect now for about 3 years , prices have been reasonable , service has been quick and the shipping has been very quick.”

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Posted 3 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us.

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,966 reviews