FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,966 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how FoodServiceDirect.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my product quickly, and was packed well that it stayed frozen.”

Helpful Report

Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

“The 3in pre-made tart shells were perfect for my dessert! And tasted very good!”

Helpful Report

Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

“Shipped frozen. Thank you”

Helpful Report

Posted 3 years ago

You’re certainly welcome! We appreciate your business!

Posted 3 years ago

“Hello again. I responded to this same request about the 04/26-27 time period. I don't know why you are asking again. So I'm repeating my original response below. Please note that NOBODY responded to the confusing comment about "zip codes". THAT would have meant more to me. Thank you again, K.J. ---------------------------------------------------------------------------------- Hello. As always, my purchase arrived in a timely fashion. However, the one issue that does arise (because it IS confusing) was the mating of the proper zip code for the "card billing address" verse the "residential shipping address". THIS is the weirdest thing I've ever run across and YOU are the ONLY company I've dealt with online that has this issue. I hope this eventually gets straightened out! Thank you for time, assistance and fantastic service. K.J.”

Helpful Report

Posted 3 years ago

“Always good delivery time”

Helpful Report

Posted 3 years ago

“Exactly what I was looking for, arrived quickly. Be happy to buy from again.”

Helpful Report

Posted 3 years ago

“It's so easy and convenient to shop online at FoodServiceDirect. Quality products - we especially like the Pollock and Haddock seafood. Reliable shipping too!”

Helpful Report

Posted 3 years ago

“My products arrive quickly and are packaged appropriately .”

Helpful Report

Posted 3 years ago

“great faroe island salmon”

Helpful Report

Posted 3 years ago

“I still have yet to recieve the box if sauguage in a stick I ordered 3 months ago.....”

Helpful Report

Posted 3 years ago

Thank you for the feedback. I do apologize you have not received your order. Please email our customer service team so we can get you a new shipment.

Posted 3 years ago

“Great price on a hard to find SKYLINE hot sauce. Took a bit to ship, but to be expected nowdays.”

Helpful Report

Posted 3 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 3 years ago

“Easy to order online, however, the actual product is packaged poorly.”

Helpful Report

Posted 3 years ago

Thank you for the feedback! We appreciate it!

Posted 3 years ago

“love your product. Very helpful staff. Quit delivery Thanks”

Helpful Report

Posted 3 years ago

Thank you for the feedback! We appreciate it!

Posted 3 years ago

“I live on the west coast and my frozen product took 6 days to arrive and was thawed and it’s quality was affected.”

Helpful Report

Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that frozen orders are just that, FROZEN when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“So many varieties of food and items to choose from.”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 3 years ago

“Found Food Service Direct when Amazon more than doubled the price of STOK cases. Their price is excellent and shipping is always extremely fast. A well-run company, even for a small customer like me. Never had a single problem. Recommend highly.”

Helpful Report

Posted 3 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 3 years ago

“Arrived in excellent frozen condition. Delicious as usual. Very happy with these!”

Helpful Report

Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“I purchased some frozen pretzel bites and they were shipped out fast and delivered fast. They were packaged perfectly. They arrived fresh and frozen and they’re delicious. Thank you so much.”

Helpful Report

Posted 3 years ago

You’re certainly welcome! We appreciate your business!

Posted 3 years ago

“Dey be aight to me”

Helpful Report

Posted 3 years ago

“Exactly what I was looking for. Great quality. Will definitely purchase from this company again.”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,966 reviews