FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered Dole Individual Quick Frozen Red Tart Cherry, 5 Pound -- 2 per case. The frozen cherries were delivered promptly, packed with dry ice so that cherries arrived still frozen and the cherries are delicious! I will order again. This product is also available at Amazon, but the price is higher.”

Helpful Report

Posted 1 year ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We can't wait to see you on foodservicedirect.com again!

Posted 1 year ago

“Took too long to ship it out and the product was close to expiring when I received it.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We apologize for the delay and any concern about product expiration. Our policy states that items we deliver have at least two weeks remaining before the best-by date. A team member will be reaching out to gather more details and work toward a resolution.

Posted 1 year ago

“Fast delivery, A pleasure to work with”

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Posted 1 year ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“I received my pizza teals still frozen and on time. Live my gluten free pizza teals !”

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Posted 1 year ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“Service and products were good. The price was to high to make a profit for my shop.”

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Posted 1 year ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“Great service!! Their apple high pie is the bomb!!”

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Posted 1 year ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 year ago

“Food service direct has been great”

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Posted 1 year ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 1 year ago

“service was super”

Helpful Report

Posted 1 year ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“My order was delivered quickly.”

Helpful Report

Posted 1 year ago

Thank you for your review! We are happy to hear that your order arrived quickly. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“Product is great my wife had one of the orange sherbets in the hospital. Ordered as soon s she got home. Product is always outstanding. Delivery was fast properly package. Will continue to order goin forward.”

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Posted 1 year ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 year ago

“Shop around and then come here. Best bulk pricing to be found and the products are pretty darn good as well.”

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Posted 1 year ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“Easy to order and order came within a reasonable time. I would definately recommend them.”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 year ago

“I sent the stuff back and I never was credited. WHY!?”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We must wait for our warehouse to receive, inspect, and add your returned items back to inventory before processing a credit. We appreciate your patience and want to let you know that a member of our team has reached out to you regarding your refund!

Posted 1 year ago

“Easy orders...arrived on time with GREAT packaging.”

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Posted 1 year ago

Thank you for your kind words! We are thrilled to hear that your order arrived in great condition. We look forward to serving you again soon!

Posted 1 year ago

“Best gluten free buns, and we've tried a lot. We're so happy we found them.”

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Posted 1 year ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for, and hope to see you again soon.

Posted 1 year ago

“Perfect! Thank you!”

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Posted 1 year ago

You are very welcome and thank you for your review! It was a pleasure serving you, and we hope to see you again soon.

Posted 1 year ago

“Excellent taste and customer service stays on top of order. Fast delivery!! Kudos!!”

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Posted 1 year ago

Thank you for the awesome feedback, we appreciate your business. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“Price for the item was good, shipping was high.”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Little bit pricy, but as I can’t find LeGout Pepper Relish anywhere else, worth it to me. This is a great tasting addition to any sandwich. Thank You Food ServiceDirect. Quick shipping and easy to use website. Will definitely shop again”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service. We are working hard to reduce prices across our webite.

Posted 1 year ago

“Always receive excellent service.”

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Posted 1 year ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews