FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It would be nice to have the option to notify someone by email when an item that is out of stock has been restocked. Otherwisem I love your company.”

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Posted 1 year ago

Thank you for your feedback! If an item is out of stock, head to the product page and you can add your email to our notification list! You will be notified as soon as the item is available to order again. We hope to see you again soon!

Posted 1 year ago

“Great deal fast shipping no issues.”

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Posted 1 year ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“I am so thankful I found your website to order the instant coconut cream fill. It has been a game changer and a lifesaver because I was using the stuff you cook over the oven and this product is way better thank you again.”

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Posted 1 year ago

You are very welcome and thank you for your review! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 year ago

“Very similar to McDonald’s fish fillet but slightly diff. I use these as a quick heat up for protein and sandwiches. Easy. Came in packaging hate as really great”

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Posted 1 year ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 year ago

“Process was easy and the product arrived quickly.”

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Posted 1 year ago

Thank you for your review! We are thrilled to hear you are happy with our service and your order arrived fast. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“You we quick and accurate!”

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Posted 1 year ago

Thank you for your review! We are happy to hear that your order arrived quickly. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“The product came to my home intact. Delivery was on time.”

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Posted 1 year ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 year ago

“Excellent product and very professional the food came Frozen”

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Posted 1 year ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“I love how the food came packed and secured. Tracking was difficult at first but when I searched a little was able to figure it out. The company is awesome and I will certainly order again.”

Helpful Report

Posted 1 year ago

Thank you for your review! We are happy to hear that your order arrived in great condition. If you ever have any issues tracking your order, please call our team here at 855-705-0755! We look forward to serving you again soon!

Posted 1 year ago

“Extremely disappointed in the sizes of the hams for the cost. $165.00 for 2 boneless hams. If I knew they would be so small I would have just went to my local grocery store and bought 2 boneless in hams for a much cheaper price. Lesson learned, never again.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. While we strive to remain competitive, our pricing differs from grocery stores as we don’t buy and sell items the same way. Our prices also include the cost of packaging for temperature-sensitive items to ensure they arrive safely. We sincerely apologize for any inconvenience caused.

Posted 1 year ago

“Jalapeno Cheese Pretzels. Excellent product, excellent service.”

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Posted 1 year ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“I was concerned when our order did not appear on my orders. I had great customer service from Destiny Booth. Our order arrived when she said it would. Destiny was a pleasure to work with. We will order again”

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Posted 1 year ago

Thank you for your review! We are so happy to hear you had a positive experience with our customer service team. We can't wait to see you on foodservicedirect.com again!

Posted 1 year ago

“I had a smaller bag of the Carmel cheese popcorn mix while visiting Appleton Wisconsin this summer and really liked it. So I order a case of the 20 oz bags of Carmel cheese popcorn mix and am very disappointed. The popcorn tastes stale and there is hardly any Carmel or cheese popcorn in the bags. I have given much of it away and everyone agrees with how I feel and have ended up throwing the bag away. I will not order anymore because of this. That's to bad because what I tasted in Wisconsin was very good.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us. While we don’t manufacture the items we sell, we fully stand behind our shipments and want you to be satisfied with your purchase. One of our agents has reached out to gather more details so we can work toward a resolution for you.

Posted 1 year ago

“Product slow to arrive but was as advertised,”

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Posted 1 year ago

Thank you for your review! The item you ordered is a special order item, which can take 3 to 4 weeks to arrive from our suppliers. We apologize for any inconvenience caused by the processing time and hope to see you again soon!

Posted 1 year ago

“Good service and fast shipping the only thing I don't like is the cold pack fee for every cold item should be just one fee”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We are happy you are satisfied with our service. We are working with our carriers to try and lower any additional shipping costs, and hope to see you again soon!

Posted 1 year ago

“The shell is pretty good but some was broken”

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Posted 1 year ago

Thank you for your review! We stand behind the quality of our shipments and ask that you reach out to us for any order issue, big or small. We will make sure you are taken care of!

Posted 1 year ago

“Great service and quality products”

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Posted 1 year ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“I order the crispitos often. We all love them at our house! Reminds me of my school days”

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Posted 1 year ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 year ago

“On time delivery and accuracy in fulfilling”

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Posted 1 year ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“Birthday party "carnival theme" meant I needed funnel cakes. I had no idea what to expect, but they came quickly, were the perfect size, easy to warm and were a huge hit!”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely and made a great addition to the birthday party. We look forward to serving you again soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews