FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too expensive! Take me off your email list.”

Helpful Report

Posted 1 year ago

Thank you for your review! We are sad to see you go, but if you would like to stop receiving our emails you can unsubscribe at the bottom of any of the automated emails we send. This will remove you from our mailing list, however, please note that you will still receive any order-related emails.

Posted 1 year ago

“I received my O-Cedar Power Strip Sponge Commercial Mop with the Strip Sponge broken and unusable. I requested that only the Strip Sponge be replaced, sending pictures that made it VERY CLEAR that the mop itself was fine. Instead of sending me a new sponge, I was sent a new mop and sponge. Now I have two mops, one with a sponge and one without a sponge. What a waste of resources! Should you wonder why prices are so high, look no further than corporations that have to make up the cost of their own waste by raising prices across the board.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. As an online retailer, we do not manufacture the products we sell and cannot break cases to send an individual component. We reordered the same item for you, which is why it included both the mop and sponge. We sincerely apologize for any frustration or inconvenience this may have caused.

Posted 1 year ago

“Fantastic delivery and great value!!”

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Posted 1 year ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“I ordered two different soups. they were delicious and they arrived in a timely manner and arrived frozen the way they should be. They defrosted in the stated time and heated up quickly. Working with Food service direct made recieving the items quickly and made serving the food easy. i wil definately use them again for other occasions .”

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Posted 1 year ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We can't wait to see you on foodservicedirect.com again!

Posted 1 year ago

“10 of 10 customer service topnotch, professional 👌 👏 Product is also quality 👌”

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Posted 1 year ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 1 year ago

“You need to box it better it was opened when I got it. The mail people don’t care they just throw it on your porch.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience! We are very sorry to hear your shipping box did not arrive in great condition. We ask that you reach out to us for any order issues, big or small, so we can investigate. We report these issues to our carrier to prevent any further issues from occurring!

Posted 1 year ago

“Had what I needed. Ordering was simple. Shipping was quick and I had my order asap. Perfect!”

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Posted 1 year ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“Every order is great,always comes fresh,and always ships on time enjoy shopping with them”

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Posted 1 year ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 1 year ago

“Great price shipping was the best,ice was still frozen it was as advertised great job”

Helpful Report

Posted 1 year ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“Was sent wrong product. Also, I paid extra for overnight shipping and part of product was delivered 3 days later and the other part 5 days later. Yes, I did factor in time to pull the product per website instruction.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We sincerely apologize for the unexpected delay with UPS, and to hear you received the incorrect item. We stand behind our shipments and ask that you reach out to us if you have an issue with your order. Our team has reached out to investigate and work towards a resolution!

Posted 1 year ago

“Very good products and great service.”

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Posted 1 year ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“Was really disappointed in the fact that it arrived frozen ( Which was expected) But once thawed Bread is hard and has stale taste. So sad.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us. While we don’t manufacture the items we sell, we fully stand behind our shipments and want you to be satisfied with your purchase. One of our agents has reached out to gather more details so we can work toward a resolution for you.

Posted 1 year ago

“Excellent experience of buying frozen tart cherries. They arrived when they were supposed to, were well packed and still frozen, and taste great.”

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Posted 1 year ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“Excellent customer service!”

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Posted 1 year ago

Thank you for your review! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!

Posted 1 year ago

“Great fast service”

Helpful Report

Posted 1 year ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“The item arrived quickly, well frozen and exactly what I had expected to receive.”

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Posted 1 year ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“We ordered a bunch of pickles from food service direct excellent product would highly recommend them Mrs. White’s pickles would order from them anytime again”

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Posted 1 year ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 year ago

“Fast delivery and quality is superb!”

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Posted 1 year ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“frozen items come frozen on dry ice - perfect!”

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Posted 1 year ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“I get the king Leo crushed peppermint and they deliver so fast!”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews