FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time that I have used Food Service Direct and I have been profoundly pleased with the product and speed with which I received it.”

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Posted 1 year ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 1 year ago

“Food Service Direct ships quickly and their prices are great. Products are great, as well.”

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Posted 1 year ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“Great pricing on bulk items, availability of products, and speedy delivery - I'll definitely keep ordering from you in the future!”

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Posted 1 year ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“Pleased with the whole hog sausage links, good taste and the shipping and packaging was exceptional! Can’t be pleased enough, enjoying every bite and can’t wait to get the whole hog sausage patties .. thank you”

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Posted 1 year ago

You are very welcome and thank you for your review! We are happy to hear your order arrived to you safely. Hope to see you again soon!

Posted 1 year ago

“EXCELLENT, THANKS”

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Posted 1 year ago

You are very welcome and thank you for your review! It was a pleasure serving you, and we hope to see you again soon.

Posted 1 year ago

“The breakfast sausages I purchased are very tasty! My second purchase of these. You won't be disappointed.”

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Posted 1 year ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 year ago

“Purchased spaghetti sauce IN GLASS JARS. Everything delivered perfect!”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 year ago

“I regularly purchase food products from FoodServiceDirect.”

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Posted 1 year ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“Excellent product. Excellent service”

Helpful Report

Posted 1 year ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“Excellent item”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 year ago

“My delivery from Food Service Direct was perfect no problems 😊 at all. Thank You, Sharlet Lancaster”

Helpful Report

Posted 1 year ago

You are very welcome and thank you for your review! We are happy to hear your order arrived to you safely. Hope to see you again soon!

Posted 1 year ago

“Foodservicedirect.com is fantastic. The products are high quality, they are packaged correctly, they have more quality products in bulk than suppliers that are local to us and WE DON'T HAVE TO PICK THEM UP! It was a pleasure doing business with them and will continue to do so. It is the only place I could find silicone hotel pan seals, which have been the best thing to use when catering so we don't get spills in transit!”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We are thrilled to hear that you are satisfied with our products and service. We look forward to serving you again soon!

Posted 1 year ago

“great great great”

Helpful Report

Posted 1 year ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“I love the corn bites as they are quick and easy to serve with anty meal. Food Service Direct ships fast and their rates are reasonable.”

Helpful Report

Posted 1 year ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“Fast, efficient service, products packed in dry ice and delivered quickly.”

Helpful Report

Posted 1 year ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“Excellent service….. to the door excellent cold packing…. Best cookies ever! Definitely recommend this company”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 year ago

“Great service, quick delivery and an excellent product.”

Helpful Report

Posted 1 year ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“The pork rinds did not seem fresh. When we cooked them, they were hard”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us. It is important to note that we are an online retailer, and do not manufacture the items we sell. We ask that you reach out to us if there is an issue with your order, as we stand behind our shipments and want you to be satisfied with your purchase. One of our agents has reached out to gather more details so we can work toward a resolution for you.

Posted 1 year ago

“La Choy fortune cookies were a big hit at Halloween. Will order again from you next year.”

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Posted 1 year ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We can't wait to see you again!

Posted 1 year ago

“The product is uniform, well-packaged and (most important) good tasting. Delivery was prompt. Overall, I'm very happy with my purchase.”

Helpful Report

Posted 1 year ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews