FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,962 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,962 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to work with.”

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Posted 3 years ago

“For the products I need, FoodServiceDirect has provided excellent service and quality products. UPS Delayed a shipment one time which compromised the product since it was a frozen product. FoodServiceDirect immediately sent replacement items in time for my event.”

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Posted 3 years ago

Thank you for the feedback. We are glad we could assist you!

Posted 3 years ago

“I LOVE USING FOOD SERVICE BEFORE I FOUND THIS WEBSITE IT WAS HARD FINDING CERTAIN THINGS ESPECIALLY AT SAMS CLUB BUT NOW I CAN FIND WHAT I NEED HERE”

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Posted 3 years ago

Thank you for the great feedback! We’re happy to have you as a customer!!!

Posted 3 years ago

“Quick delivery awesome products”

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Posted 3 years ago

Thank you for the feedback! We appreciate it!

Posted 3 years ago

“I have ordered apple and cinnamon scones several times and they are wonderful. They bake in 20 minutes. The scones and coffee have been my breakfast every day for over two years.”

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Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

“very quick to send the ordered product. If the item is damaged they are on it. Thanks to the team at Food Service.”

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Posted 3 years ago

Thank you for the great feedback! We’re happy to have you as a customer!!!

Posted 3 years ago

“Great product and fast delivery.”

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Posted 3 years ago

Thank you for the order! We appreciate your business!

Posted 3 years ago

“So happy! The quality of the frozen Goya product, excellent. The price more than adequate. Sent perfectly frozen. Arrived sooner than I expected. Ordering made very easy....”

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Posted 3 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 3 years ago

“I am am very satisfied with the product I ordered , delivery and my whole experience. I would order again”

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Posted 3 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 3 years ago

“I have been very happy with the Eco-Farmed Short-grain Brown Rice. Packaging is concise and turn-around on shipping is very prompt. Will order again!!!”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“product came completely frozen, and was a big hit at my superbowl party! Thank you!”

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Posted 3 years ago

You’re certainly welcome! We appreciate your business!

Posted 3 years ago

“I haven't had any problems and very satisfied with my orders”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“I RECEIVED MY ORDER IN A TIMELY MANNER AND IT WAS WHAT I ORDERED. GOOD JOB. WILL RE-ORDER AGAIN SOON”

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Posted 3 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 3 years ago

“Ordering on the website was easy and items were shipped very quickly! Very Pleased! Thanks!”

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Posted 3 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 3 years ago

“Accidentally ordered twice and you contacted me so I could cancel second order. Thanks so much”

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Posted 3 years ago

Thank you for the great feedback! We are glad we could be there for you.

Posted 3 years ago

“They have a lot of items, reasonable priced, and it's delivered to my home. You can't beat that!”

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Posted 3 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 3 years ago

“Love this company! Great products and very reasonable prices for bulk items.”

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Posted 3 years ago

Thank you for the great feedback! We’re happy to have you as a customer!!!

Posted 3 years ago

“THIS IS THE FIRST TIME I HAVE ORDERED ANYTHING FROM THIS COMPANY. THE TRANSACTION WAS VERY GOOD AND THE CUSTOMER SERVICE PEOPLE WAS CORDIAL AND KNOWLEDGEABLE.I WILL DEFINITELY BE PURCHASING FROM THEM AGAIN.”

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Posted 3 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“Very yummy. Apricot jam is our favorite and this measured up to any”

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Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,962 reviews