FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very accommodating company as far as delivery date changes and very ON TIME. Just absolutely the BEST!!!”

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Posted 2 years ago

Thank you for the great review! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“easy ordering and no problem with delivery”

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Posted 2 years ago

Thank you for the kind words! We are happy to hear that your order was delivered safely. We can't wait to serve you again soon!

Posted 2 years ago

“best great!!!!”

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Posted 2 years ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 2 years ago

“Ordering was easy and shipping went perfectly. Product was packaged excellent, and still frozen when it arrived. Only issue I had was the paperwork being dropped into the cooler so it was all wet and could not read most of it. Might want to consider putting the paperwork in plastic on top.”

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Posted 2 years ago

Thank you so much for the review! Please feel free to reach out to our customer service team, we would be more than happy to get you another copy of your invoice.

Posted 2 years ago

“FoodServiceDirect has always been a large part of our holiday celebrations. From all our ingredients, dessert, main dishes and tableware. I have always counted on FSD. They do not disappoint!”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Ordered frozen pitaya and the packaging is out of this world. It didn't leak! It was frozen when arrived and very good quality! I am super impressed how careful the packaging was and will order again!”

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Posted 2 years ago

Thank you for the kind words! We are happy to hear that your order was delivered safely. We can't wait to serve you again soon!

Posted 2 years ago

“We are very happy with Food Service Direct. Excellent quality fish, fast service, and the people who do the shipping and packaging are real professionals.”

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Posted 2 years ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 2 years ago

“Great prices great product offerings,best of all Superfast Shipping !”

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Posted 2 years ago

Thank you for the great review! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Excellent Service!”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Arrived much sooner than I was expecting! A very nice surprise!”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“It’s fast delivery and nicely packed”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Great product and great service...super fast shipping”

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Posted 2 years ago

Thank you for the review. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“Uneventful delivery with high quality product”

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Posted 2 years ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 2 years ago

“Delivers what you order, reasonable in price, and on time, as promised. They are open to critique and offer customer service.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Great prices was able to find products that are not available in my local grocery stores”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“Received my order quickly and it arrived early and packaged very well.”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Would be nice to have shipping free or cheaper”

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Posted 2 years ago

Hello, Thank you for the review. We have thousands of items that ship free every day please feel free to reach out to our customer service team, we would be more than happy to help you find these items. We also offer discounted shipping on 2 or more items automatically applied to your cart!

Posted 2 years ago

“FoodServiceDirect made me happy in all ways to order was easy updates on delivery was great price and appearance condition of product was above excellent”

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Posted 2 years ago

Thank you for the great review! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Ships really quick, and appreciate the good prices.”

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Posted 2 years ago

Thank you for the review! We are so happy we are able to get you these items. We really do appreciate your business.

Posted 2 years ago

“Great service, great product.”

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Posted 2 years ago

You’re certainly welcome! It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews