FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been ordering from Food Service Direct for three years. They have always been efficient handling the orders and stay stocked on products. In all these years I have only had one damaged box, customer service was very helpful and courteous, the situation was rectified within 48 hours. I highly recommend Food Service.”

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Posted 2 years ago

Thank you so much for the recommendation! We are thrilled to have you as part of the Food service direct family! See you again soon.

Posted 2 years ago

“Delivery was smooth and came packaged in a manner to keep the product’s integrity in tact Highly recommend. Bryan”

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Posted 2 years ago

Thank you so much for the recommendation! We appreciate your business See you again real soon!

Posted 2 years ago

“THANK YOU foodservicedircet! I cannot thank you enough! Morningstar veggie dogs are my all time favorite. I can't get them anywhere. I have been trying to get them forever and you made it so SIMPLE! I saw your ad and ordered them. Foodservicedirect is perfect, perfect price, perfect shipping and veggie dogs arrived perfect! Will reorder soon. Many thanks, AL Wagner Metropolis ILL.”

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Posted 2 years ago

Thank you for the feedback! We are so happy we are able to get you these items. We really do appreciate your business.

Posted 2 years ago

“They are amazing for fast and great service”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Great prices and customer service. They were very prompt when I had one jar in my arrived damaged and issued a credit right away, the items i ordered arrived very quickly and were as discribed. would recommend this company to anyone.”

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Posted 2 years ago

We appreciate the feedback! Thank you for letting us make this right for you.

Posted 2 years ago

“great chose of food products, some hard to find”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 2 years ago

“Ordered a wheel of Saint Agur. Very soft delicate cheese. It arrived in a cooler cold and in great shape. Other companies have failed shipping this cheese.”

FoodServiceDirect.com 5 star review on 14th April 2023

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family!

Posted 2 years ago

“Easy to order, our shipment was very fast and arrived still chilled. Will order from again. Great customer service, and friendly staff. Thank you”

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Posted 2 years ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family! See you soon!

Posted 2 years ago

“Great prices and super fast delivery.”

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Posted 2 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 2 years ago

“Food Service was fast and quick. Also, they were out of my product, they notified me as soon as it was available - fantastic customer service!”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“I truly Love the Product I ordered from your company..Thank you and Don't change anything .”

Helpful Report

Posted 2 years ago

You’re certainly welcome! We are thrilled to have you as part of the Food service direct family!

Posted 2 years ago

“Arrived in a timely manner. Packaging very safe and secure.”

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Posted 2 years ago

Thank you for the feedback. We are so glad we could get you the items you need.

Posted 2 years ago

“Good quality-fair price-efficient shipping”

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Posted 2 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 2 years ago

“My liquid coffee got here still frozen just like it suppose to”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these to you. See you soon!

Posted 2 years ago

“Great service. Will order again.”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“GOOD SHOW LADS!!”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these to you.

Posted 2 years ago

“I bought apple cranberry pies. They are delicious. Come in good shape and fast Will order again. Apple hi pies and apple raspberry are also excellent.”

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Posted 2 years ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family! See you soon!

Posted 2 years ago

“This is the greatest ever delivery service”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“This was a wonderful surprise for me to be able to order these wonderful calzones for my husband. Their arrival was postponed but I was informed quickly and they arrived in a timely matter.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“Makes life easier to be able to buy in bulk and get it delivered.”

Helpful Report

Posted 2 years ago

You’re certainly welcome! We are so glad we could get you the items you need. See you soon!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews