FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality of the items were good and price is excellent. We’re ordering it again after a week we’ve finished it.”

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Posted 2 years ago

Thank you for the order! We appreciate your business!

Posted 2 years ago

“Excellent ! Thank you !”

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Posted 2 years ago

Thank you for the great feedback, we’re happy to have you as a customer!

Posted 2 years ago

“Fast service but not always the best prices so I switch to another company when that happens. Especially like the fact I can get products I want that are not available elsewhere. Bravo food service direct.”

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Posted 2 years ago

Thank you for the feedback! We are always working on ways to lower our costs for our customers.

Posted 2 years ago

“Arrive in a timely .High quality and good value”

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Posted 2 years ago

Thank you for the order! We appreciate your business!

Posted 2 years ago

“The food I received was delicious and it arrived early! I'm hoping to order more from this company!”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 2 years ago

“Love your company but I think you should lower the shipping if bought by an individual and not a company. It gets very expensive.”

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Posted 2 years ago

Thank you for the feedback! We are always working on ways to lower our costs for our customers.

Posted 2 years ago

“I absolutely love the your products, customer service and fast delivery”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“AMAZING! PROMPT DELIVERIES! Well packaged. Great Italian Beef!”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“Quick delivery”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“Food Service Direct makes it so easy to find and order Knorr Concentrated Chicken stock. This is my particular favorite for cooking. I honestly don't think I could cook without it.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“Even though the frozen food was shipped next day UPS it arrived 4 days late with out ice and spoiled. The Customer Service is outstanding. A refund was issued in a prompt manner.”

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Posted 2 years ago

We appreciate the feedback! Thank you for letting us make this right for you.

Posted 2 years ago

“I rarely write a truly glowing review. But Food Service Direct deserves all the accolades I can bestow upon it. This company is a class act from start to finish. I began ordering 5 lb bags of shredded parmesan cheese from FSD when I discovered that my high-class local supermarket was putting more than a little wood fiber "filler" in its 5 lb bags of shredded parmesan and calling it an anti-clumping" ingredient. Food Service Direct sent me a 5 lb bag of Kraft shredded parmesan with no fillers in it whatsoever and guess what? No clumping! I order a 5 lb bag from FSD every few months now -- and I'm just a home cook. The orders always arrive promptly in a styrofoam container with plenty of ice packs. My only wish is that they would let me send the containers and ice packs back to them so they could reuse them. Love this company!”

Helpful Report

Posted 2 years ago

Thank you for the great feedback! We are glad we could be there for you.

Posted 2 years ago

“My items were shipped quickly, with care on dry ice. Arrived fresher than ones I have previously purchased in a retail store. Would definitely purchase again.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one.

Posted 2 years ago

“...........”

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Posted 2 years ago

Thank you for the review!

Posted 2 years ago

“I've used this product in Colorado for over 20 years. It disappeared over 4 years ago. I went to you and you have delivered it to me, perfectly every time. I can't thank you enough, Ken.”

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Posted 2 years ago

Thank you for the great feedback, we’re happy to have you as a customer!

Posted 2 years ago

“Great service”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“Orders usually ship fast.”

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Posted 2 years ago

Thank you for the feedback. We are glad we could assist you!

Posted 2 years ago

“Great products, great service, quick delivery”

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Posted 2 years ago

We appreciate your business and the great feedback!

Posted 2 years ago

Thank you for the great feedback! We are glad we could be there for you.

Posted 2 years ago

“Very nice service. I bought a case of fat free cheese and it arrived promptly and in excellent condition.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“Arrived with no broken shells.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews