FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Pim's orange biscuits (soft cookies) because they are so fresh when you get them directly from the bakery in France. Although the delivery time they say the cookies will arrive seems long, they often arrive much earlier. The delivery service could have done better this time (they left the carton on the front bench where they got soaked by the rain before I got them), but because the cookies are wrapped inside each box, they were fine. These are a treat that I order for myself!”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 2 years ago

“Eggplant meaty are delicious!”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 2 years ago

“Great product, fast delivery! Good selection. I'm definitely going to place more orders with this company!”

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Posted 2 years ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family! See you again soon.

Posted 2 years ago

“We have ordered the catfish for the 2nd time. It was just as good the second time as the first. Definitely recommended if you are going to have a fish fry. Don't mess around and try another brand first, The Price is Right, the Taste is awesome, and you can't go wrong.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 2 years ago

“Our food was packaged excellently and was very cold when it arrived”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“The açaí was packaged perfect. Great quality. Can’t wait to order more”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you! See you again soon!

Posted 2 years ago

“Food Service gets you quality food at a good price, fast. They have an excellent team that lets you know when an order is on the way and delivered so it can go straight to your freezer if needed. I'm always very impressed with their service.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“I order some canned goods that arrive dented. They were quick to fix the issue. Great products and wo de”

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Posted 2 years ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 2 years ago

“I can’t get my much loved Sara Lee coffee cake where I live. I’m so thankful that I found it here and it was packed perfectly, kept cold and delivered promptly. I stored the boxes in another freezer and am able to enjoy my coffee cake whenever I desire! Thank you Food Service Direct!”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“Everything has been great with my two orders.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Everything received in good order. Thank you”

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Posted 2 years ago

You’re certainly welcome! We are so glad we could get you the items you need.

Posted 2 years ago

“Well packed, food arrived frozen. Processing time quick. Great experience each time I ordet”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Excellent service, fast shipping and delivery, well-packed with dry ice. Highly recommended.”

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Posted 2 years ago

Thank you so much for the recommendation! We appreciate your business. See you again soon!

Posted 2 years ago

“My creamy garlic dressing is here(Just like from Chicago) Great service great quality, happy customer.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 2 years ago

“Very satisfied with my nuts.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 2 years ago

“On time still frozen Thanks.”

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Posted 2 years ago

You’re certainly welcome! We are so glad we could get you the items you need.

Posted 2 years ago

“Totally awesome”

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Posted 2 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 2 years ago

“Always fresh. Shipped and delivered on time.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“FoodServiceDirect.com has been handling our kefir orders for a few months. They do an exceptional job. One of their service reps, Makiah, usually helps me. She is very responsive and helps every step of the way and follows through. We will continue to work with FoodServiceDirect.com. Thank you.”

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Posted 2 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 2 years ago

“The first time I started looking for a certain product, the prices were insane. And the prices that were good, were too expensive. Then I found FoodServiceDirect. They not only had the products I wanted, they offered free shipping. Since then, I only order what I need/want from this company. They ship fast, they ship well including using dry ice to maintain the product's quality and I have never had a problem with them. Highly recommend.”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are so happy we are able to get you the items you were looking for. We really do appreciate your business.

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews