FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please cancel my monthly shipment. It is a very good service but there has been a death in the family.Peggy Korn”

Helpful Report

Posted 2 years ago

Hello Peggy, thank you for reaching out, we are saddened by this news. Please know that we currently do not offer a monthly subscription as of right now. If you have any questions or comments please feel free to reach out to our customer service team anytime, we would be more than happy to help.

Posted 2 years ago

“Es muy bueno en servicio y rápido.”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“I like the prompt delivery of my order. I use your service to obtain food that I use for its low Sodium content. I need to limit my Sodium intake because I suffered a "Mini-Stroke" many years ago. I wish the delivery was made to the door of my house furthest from my driveway instead of the door nearest my driveway. I am obliged to use a rollator to walk, due to spinal stenosis. I have to use a hand truck to carry the order between the 2 doors.”

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Posted 2 years ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 2 years ago

“I use Food Service Direct to purchase items for my specialty bakery that I can't buy in the store. I love the ease of ordering and how fast items arrive. I also love that they have the items I need since they are hard to get in other places.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 2 years ago

“Extremely happy with this company. Very easy to order. Packed well for shipping. Fair pricing and will purchase again from them.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“We ordered double chocolate muffins, that we could only find through FoodServiceDirect without it being a variety pack - we received the order in a timely manner, the muffins were all frozen with a ton of dry ice to keep them that way (we had fun getting rid of the dry ice safely. Haha) and we’ve loved every one of them. We’ll be ordering again soon…. They’re already gone.”

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Posted 2 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 2 years ago

“Quick shipping! Frozen treats arrived still completely frozen in dry ice. Will definitenly be ordering again.”

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Posted 2 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 2 years ago

“Delivered fast in a sturdy and reliable cooler preventing my order from getting spoiled. What an excellent service and a great variety of products to select from! Will definitely come back to use this service.”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“This is an easy-to-order, easy-to-work with company!”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“I have purchased several items and I have not been disappointed yet!!! Great service and great quality products. Be”

FoodServiceDirect.com 5 star review on 15th May 2023

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Posted 2 years ago

“My order was super fast out the door!”

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Posted 2 years ago

We appreciate your business and the great feedback!

Posted 2 years ago

“My order came in good time and exactly as it was supposed to be.”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“Delivered as promised. One item delayed, but I was forwarned at the time of the order. Even that was delivered at the time specified at time of order.”

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Posted 2 years ago

We appreciate your business and the great feedback!

Posted 2 years ago

“good service”

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Posted 2 years ago

Thank you for the order! We appreciate your business!

Posted 2 years ago

“The price was cheaper your way than just buying 1 (one) at a time with all the other stores. The timing wasn't really good, I just have to order the item about 2 weeks early. That is just fine with me.”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these for you!

Posted 2 years ago

“Great service-easy to order, delivered in a timely and on time manner and great quality.”

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Posted 2 years ago

Thank you for the order! We appreciate your business!

Posted 2 years ago

“Excellent packing and speedy, reliable delivery of 1st rate products at reasonable prices, with superlative customer service makes Food Service Direct a champ!”

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Posted 2 years ago

Thank you for the great feedback we appreciate it! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“The upside down pineapple cakes are delicious and were a hit at our party!”

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Posted 2 years ago

Thank you for your feedback we appreciate it. We can see why it was a hit, they look really good!

Posted 2 years ago

“Everything came by correct date and quality items!”

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Posted 2 years ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 2 years ago

“I love ordering from FoodService Direct! The quality of the food is fantastic, it arrives in a quick amount of time and is packaged very, very well.”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews