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Footasylum Reviews

1.8 Rating 382 Reviews

21 %

of reviewers recommend Footasylum

Company Reviews

1.8

Based on 382 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

Read Footasylum Reviews

About Footasylum:

At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more

Visit Website

Phone:

0844 209 0804

Location:

Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood
Lancashire
OL10 2TA

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Footasylum 1 star review on 10th April 2024

Footasylum 1 star review on 10th April 2024

Footasylum 1 star review on 10th April 2024

Footasylum 1 star review on 29th January 2024

Tim Van Den Boomen

Footasylum 1 star review on 29th January 2024

Tim Van Den Boomen

Footasylum 1 star review on 29th January 2024

Tim Van Den Boomen

Footasylum 1 star review on 4th November 2022

25

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought lots of designer clothes for my sons 16th birthday excellent service and delivered extremely quickly and the quality of products is outstanding”

Posted 3 years ago

“Terrible service and customer service go to foot locker.”

Posted 3 years ago

“Ordered a pair of white addidas sneakers and had to pay upfront. That was ok but when I got the shoes it was a totally different order (Nike Air Jordans). I got in touch with Footalylum through email and then hell started. They asked me to pay the return (from Denmark to U.K) after which they would return the amount. I am now two months in and still haven't gotten my money back. They screwed up everything and in the middle of the process I suddenly couldnt write them emails anymore ad their accouints no longer existed. I'm now trying through customer chat but lost all hope. A total distaster that I've never experienced and hope to never experience again. DO NOT USE FOOTASYLUM!”

Posted 3 years ago

“I had a particular Adidas shoe in my mind which i saw while browsing over the net. I wasn't certain about (size/real look of the product). So i arrived at Highcross Leicester, went through practically every sports shoe shop. Not satisfied i eventually landed at Footasylum. It was a good outlet, variety/range of shoes were good. But made the purchase and happy with it. All due to this particular assistant Mr. Blane, who entertainingly guided me to choose, gave honest opinion, spoke kindly, listened attentively, and responded professionally. I left the shop with a good experience and a memorable interaction.”

Posted 3 years ago

“This website represents costomers properly, don't know how trust pilot has an average review of 4.1. I ordered Air max on offer (about 30% off) and when they arrived they were.. Infant sized. There was no mention on the website that these were kids shoes and the photos were of REGULAR SIZED ADULT SHOES. Apart from the fact that this company gives out false information, their responses in terms of order confirmation or parcel location is non-existent. Tried to email them asking for a confirmation and they said they would get back to me in 72 hours._. Read reviews first is all I'll say and use PayPal if you can so youll get your money back.”

Posted 3 years ago

“Shoes arrived with stains all over them??? They maybe fakes”

Footasylum 1 star review on 28th May 2020

Footasylum 1 star review on 28th May 2020

Posted 3 years ago

“They never care, they don’t look after their valid costumers. They said I received the delivery 5 days ago which is not true. I was on the delivery address for the whole day and it says on the tracking that my parcel will be delivered in between 10-12 pm then I checked the tracking again and it’s says it was delivered 15:23 which is not true. I checked and tracked again the parcel and it’s says that Footasylum is getting it back the item to there depo then Footasylum says the item is back from them and then that’s it.. There customers service is hopeless and helpless I think local chicken shop service is better if you ring them someone will answer the phone but this 2 companies Footasylum and Hermes I feel there booth unreliable and they know only one thing to take the money in your account. It happen to me twice and I don’t know why I done again. Even my neighbour same complaints with this two companies. Now we’re planning to file complaints from the British trading standard when their office opens.”

Posted 3 years ago

“Foot asylum is always spot on with everything, i don’t understand how it’s got such a bad review on here. I use at least once a month”

Posted 3 years ago

“Very poor customer service, be waiting for goods, track the items was delay for 24hr no reason why and still waiting. Spoke to customer service should of reorder the goods still no goods or email. Spoke to Philip in customer service was promised all items would be reorder on next day delivery plus a refund on a item out of stock but still waiting no order number/ refund /emails . They just happy to take your money.”

Posted 3 years ago

“DO NOT USE FOOTASYLUM!!!!!!!! They are scammers. They accepted delivery to wrong address and have not re delivered my purchase. Worst ever customer service and ignored correspondence. 4 weeks later still no purchase or refund. DO NOT EVER USE FOOTASYLUM. Worst customer service ever.”

Footasylum 1 star review on 21st May 2020

Footasylum 1 star review on 21st May 2020

Posted 3 years ago

“Awful. Ordered and paid for an item. No email confirmation, no item arrived. Contacted them through twitter they apologised and said the order had not been processed, full refund provided. However, a month later ive tried again and same thing is happening... No email confirmation. Website also doesn't seem to accept PayPal.”

Posted 3 years ago

“appalling service delayed item still not delivered told customer service will not shop with them again i was told GOOD LUCK!!!”

Posted 3 years ago

“Ordered some shoes and got no order confirmation, I tried to contact customer support with no success, it’s like their support team is none existent.. they’ve fully taken the payment and I don’t know if I’m even gonna get my shoes or not. Have ordered from here before with no issues, unfortunately they mustn’t be coping well with the current situation..”

Posted 3 years ago

“Avoid at all cost scammers Ordered pair of £130 trainers last Thursday 23 April 2020 not turned up the courier they use is Hermes what a joke of company lost my order still waiting after week a week now saying it’s going to take 28 days to sort it out joke of company will never order anything of theses scammers I would not recommend these company to any one they are rude and bad attitude on live chat long as they got ure cash they don’t give a damm avoid at all cost trust me ????”

Posted 4 years ago

“I ordered and paid for next day delivery, nothing arrived after 3 days, contacted customer service and was told I have to wait a few more days before they re-order or refund! Ridiculously poor service, will never use them again.”

Posted 4 years ago

“Cant understand all the bad reviews! I saw two pairs of trainers that I wanted on their website. Having seen all the bad reviews I was very hesitant to order anything. I decided to brave it and order just one pair that I liked. I received multiple emails letting me know the status of my order, and within 3 to 4 days my parcel arrived. Loved the trainers! So I decided I would order the second pair I had liked. Same thing, multiple emails sent regarding my order, and within only a few days, my second pair had arrived. And I love them even more than I thought! Such a pity people have clearly had bad experiences with this company, but I thought I should leave my review to say how great my experience with them has been. And would definitely order from them again 😊”

Posted 4 years ago

“Horrible experience. The delivery came late. After 1 hour the Nike running gloves were broken, we sent some pictures and they told us that we had to wait 28 days after we send the broken items to know if we were eligible or not to have a replacement!!!!! Those were my son birthday gift and we are very upset with the service. Please, don't use it. Buy in Amazon instead.”

Posted 4 years ago

“I see a lot of bad reviews but I really don’t understand why. I ordered shoes from them at saturday and received them at wednesday. I’m from Belgium. Really can’t complain at all”

Posted 4 years ago

“I'd give no stars if I could I'd give no stars if I could, ordered a pair of trainers for my daughter on 21st February, was told systems had been down and i would be refunded within 3-5 working days, that was on WhatsApp on 3rd march then on Facebook messenger I was told they'd processed my order on a different date, long story short still have no refund or trainers, customer service is pathetic I'd stay well clear of ordering from them”

Posted 4 years ago

“Writing this as a staff member. The company is seeing countless IT issues and I understand customer frustrating as there is nothing worse than ordering something and not getting it when it’s due. But please, I beg you, do not come into store and threaten or abuse our staff. We at store level have no control over web orders or issues regarding IT. We can only do what we can at a store level. We will try everything we can to help resolve any issues but we as staff in store do not deserve to be spoke to or treated like a bit of dirt. This is our job, we only do as we are told. Thank you.”

Posted 4 years ago

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Footasylum is rated 1.8 based on 382 reviews