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Footasylum Reviews

1.8 Rating 382 Reviews

21 %

of reviewers recommend Footasylum

Company Reviews

1.8

Based on 382 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

Read Footasylum Reviews

About Footasylum:

At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more

Visit Website

Phone:

0844 209 0804

Location:

Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood
Lancashire
OL10 2TA

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Footasylum 1 star review on 10th April 2024

Footasylum 1 star review on 10th April 2024

Footasylum 1 star review on 10th April 2024

Footasylum 1 star review on 29th January 2024

Tim Van Den Boomen

Footasylum 1 star review on 29th January 2024

Tim Van Den Boomen

Footasylum 1 star review on 29th January 2024

Tim Van Den Boomen

Footasylum 1 star review on 4th November 2022

25

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“By far the worst customer service I've ever had from a shoe shop. They have lost my favourite pair of boots which now are no longer being made. To resolve and find out about their incompetence took me hours of phone calls to costumer service each time me having to explain the situations every single time. Numerous visits to the shop with 0 effort to contact me to tell me they had lost the boots! AFTER 3 MONTHS of all of this their answer to losing the boots that are no longer being made was to give me a refund!!!! SERIOUSLY NOT GOOD ENOUGH! To top it off the second order (converses) I made was sent back to depot without anyone contacting me, second time sent to the store I HAD TO GO IN AND CHASE for the shoes as they didn't have any paper work attached and their for wouldn't have contacted me. SO TWICE THEY HAVE FAILED with me with the most simplest task! I'm so disappointed and disheartened with it all I will advice ALL my clients, friends and family to AVOID!”

Posted 4 years ago

“WARNING- DO NOT SHOP WITH THIS STORE! Purchased a pair of Levi's jeans. They turned out to be too small, so I returned as per the online return policy, in original condition & within 14 days from Australia with post at my expense. I then received a refund of only 50% of the price that I had paid without any explanation whatsoever! I emailed Aaron back (who sent me the original notification) asking for the balance of my refund, following it up again a few days later, then emailing the so called CS Manager. No response at all from anyone. NOTHING! I put in a Pay Pal claim to get the balance of my refund. Another store NOT TO SHOP IS AVELINA'S VINTAGE in Spain. Same experience as this one but with NO REFUND AT ALL & no response to emails at all, just dead silence. They want to keep the goods that you have returned & your money as well. Nice One! Check ASOS Marketplace reviews. ALWAYS shop with Pay Pal to be covered against scammers like these.”

Posted 4 years ago

“After my original order didn’t arrive ...I spoke with Tom from customer service. Tom had a relaxed but professional approach - apologised for the delay and reprocessed my order. My new order arrived within a couple of days. All in all a good service (unfortunately items do get lost in transit) I’m very happy with my purchase. Thanks guys.”

Posted 4 years ago

“Really unhappy with footasylum there’s something strange going on in the UK. Someone placed an order on my account to my address, very odd. And, my unlocked vouchers went missing. I complained and did not receive a satisfactory response they have not explained where my vouchers went. I do believe they have been stolen internally. Please be wary of the app, I would suggest deleting!!!”

Posted 4 years ago

“Ordered a standard delivery Sunday afternoon by 3pm Monday they arrived, so quick!”

Posted 4 years ago

“I am mega fuming to be honest! I'm incredibly upset, therefore i have come to the internet to rant my issues and complain about the terrible experience i have had with Foot Asylum to a bunch of middle aged men who are in a one way marriage trying to find out reviews of this website before buying expensive birthday gifts for their wife- yes, the wife they do not actually want to be married to. I'll tell you what, 20 likes on this and ill reveal my experiences.”

Posted 4 years ago

“ordered a pair of white airforce 1s and got 5 finger classic shoes with crep protect”

Posted 4 years ago

“Sent me the wrong trainers, made me do the leg work returning them just to be told they dont have the ones i ordered anyway. Complete waste of time. Would not recommend / use again.”

Posted 4 years ago

“I got the wrong size shoes and to return them I have to pay 160 dollars because I bought these from the USA, I paid 120 dollars for the shoes and Footasylum made a mistake sending them, why should I pay to return them. Don’t buy from Footasylum if you’re outside the UK; they will make you pay for returns even if it’s their fault.”

Posted 4 years ago

“This company should be banned from trading. My experience is as per the previous, they have stolen my money and may do the same to you.”

Posted 4 years ago

“Worst customer experience we have ever received. Returned a pair of trainers as they popped within a few days of having them yet we was told they didn’t receive the trainers WEEKS after returning them through Royal Mail. Was told to get proof of the return so we did yet still saying we have NO proof of even purchasing the trainers. £130 On a pair of trainers to be treated like this weeks and weeks after the purchase. Ridiculous. Do not recommend buying from here as this has happen once before as well! Fuming”

Posted 4 years ago

“AVOID!! I ordered a size large jumper on 27th December, they seemingly forgot to send it to me and asked if I wanted a refund or for them to resend I chose a refund, I then received the jumper yesterday only for it to be a size XS. I called customer and to say she was useless would be kind. They refuse to send me the correct sized product before they receive the wrong one. At a cost of £2.50 for me! I have asked for more help with this matter and have so been completely ignored.”

Posted 4 years ago

“My on line order has not arrived. And my 3 painful phone calls to Customers Services has achieved absolutely nothing. On each occasion i was told that my order (a gift voucher) was definitely in the post. The Royal Mail order tracking number I was given is not valid ,as checked and confirmed by their agents. I was not able to speak to a supervisor to try and rectify this as I was told they were only taking priortised calls. What a joke! I asked for my money to be refunded after 3rd attempt but was refused, which I believe is my legal entitlement. I have never experienced such incompetence from a retailer. Avoid at all cost.”

Posted 4 years ago

“Item was not delivered despite address had people there 24 hrs a day.i had also paid more for next day delivery!! No we missed you card Foot asylum said they would re-send item we checked they still showed 7 in stock but a week later after many emails they say the are out of stock and I have to wait three days for refund, great money left my bank the day I ordered by the time I get is back it will be close on Three weeks, Do that to a few hundred customers and your account is earning you good money, Customer service is appalling this is the worst company I have dealt with for a long time.”

Posted 4 years ago

“ordred clothes offline. The sizing was very small. Tried to exchange in the store for alternative items but was told, as id purchased offline they couldnt exchange anything so it has to be posted back. All this after id waited 2 weeks for my order that didnt turn up for xmas. Footasylum need to change these silly rule Ill never order offline again”

Posted 4 years ago

“Regret not having read the reviews before buying from this company. I ordered a bum bag 2 weeks before Xmas and received an extra large Nike jumper.Tried contacting them numerous times but up to now haven’t heard.Decided to check them up before sending the wrong order and I wish I hadn’t even bought from them. How they are still operating with such a service-I wonder!”

Posted 4 years ago

“Disappoined that I have return two products worth 200+ pounds and sent on 2st Dec but never heard from them. I have tried to contact customer care and they helped to find the orders already been returned so refund me. But their system does not show received (I have provide tracking number it showes received). Otherwise I will lose 200+ pounds without reason.”

Posted 4 years ago

“The Nike AirMax 97 shoes I ordered are so ridiculously fake that it’s comical!!! I have tried to reach out to this company numerous times with no success. I have already been to ny Bank to begin a claim for a bogus company, so I certainly hope that when I drop these off at the post office I have no issues with this return. This so-called company has nothing less than a complete scam”

Posted 4 years ago

“Will never ever order from this company again! Returned my order to the store on 28/11/19 to be told they couldn't refund me in-store so would return it for me & then my refund would be processed. We're now on the 30th December & I've had absolutely no communication from them whatsoever! No answer to the multiple emails I've sent or anything! Absolute joke of a company!”

Posted 4 years ago

“They said my order was processed but it wasn’t TWICE, I was so confused and afraid because I had our in my card information, I’m hoping nothing gets taken out of my card!!! Never ever ever ever shopping with them again EVER”

Posted 4 years ago

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Footasylum is rated 1.8 based on 382 reviews