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Footasylum Reviews

1.8 Rating 383 Reviews

21 %

of reviewers recommend Footasylum

Company Reviews

1.8

Based on 383 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

Read Footasylum Reviews

About Footasylum:

At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more

Visit Website

Phone:

0844 209 0804

Location:

Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood
Lancashire
OL10 2TA

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Footasylum 1 star review on 10th April 2024

Footasylum 1 star review on 10th April 2024

Footasylum 1 star review on 10th April 2024

Footasylum 1 star review on 29th January 2024

Tim Van Den Boomen

Footasylum 1 star review on 29th January 2024

Tim Van Den Boomen

Footasylum 1 star review on 29th January 2024

Tim Van Den Boomen

Footasylum 1 star review on 4th November 2022

25

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff were too busy chatting with each other and dancing at the front of the shop to take the time to serve customers (Bromley) branch. Waited to try on a pair of trainers then decided on another pair which he made some comment about waited awhile again for him to get the trainers again while he chatted to a few other people. At the till made another rude comment. Worst shop ever, need to employ DECENT staff.”

Posted 4 years ago

“Dealing with people just reading off a screen. Charging me VAT on exported goods. When is should be exempt. Then being told I can claim it back here?? Are you stupid?? A. I am not VAT registered to begin with B. Don’t have VAT here All your customer service team kept saying is I can claim it back, please tell me how then...? I need to be reimbursed the 20% extra I paid! I will not stop until I speak to someone that knows what they are doing.”

Posted 4 years ago

“Footasylum st davids 023 branch, Alex and Dall give the worst service they were rude unapologetic arrogant an make the customer feel wrong I would never shop there again!!! Very bad employees an very bad service !!!”

Posted 4 years ago

“Very bad customer service at your sheffield store, will never use you again, no prices on shoes and very ignorant staff, stay away they don't deserve your custom.”

Posted 4 years ago

“Next day delivery worked out fine, and yes refund was hassle free at the shop but after more than a week, we are still waiting for the money back on our card. Contacted their customer service a few days again, confirming that it has been processed but still not receive our refund yet. Never again!”

Posted 4 years ago

“Terrible people complete waste of time ...you make a order over 100 pound through a cashback site...to be told by footasylum not topcashback later after purchasing that you are not entitled to the cashback it's not the cashback amount it's the principal of it they screw u good and proper I wont order off theses cretcins again I will stick to m and m direct now that's a decent company and a lot cheaper as well.....”

Posted 4 years ago

“Never use Foot Asylum if you any kind of honest rush. Bought a pair of trainers with next day delivery as they were a gift for my brothers birthday. The next day delivery was absolutely essential, as am/was going to take them with me to Germany for his birthday. They did not arrive. Liton the customer service advisor attempted all he could, but to no avail. Fair play to Liton, but I will never EVER use Foot Asylum again, and would recommend every other person to consider not using them too, if they require a fast and honest delivery service. Absolutely would NOT recommend. Completely ruined my brothers birthday gift and will need to PAY to send them over to Germany for him. Absolutely terrible service”

Posted 4 years ago

“I placed an order with 'SevenStore' originally, however after the website crashing my order did not go through but my money was still deducted from my account, without receiving a confirmation email. After speaking with the customer services team at 'SevenStore', a lady called Tory was very accommodating and insured that my order was completed. She even went beyond when she realised the item was out of stock at 'SevenStore' and contacted 'Footasylum'; whom are partners and proceeded with my order next day delivery. I really appreciate her consistency and dedication with my order.”

Posted 4 years ago

“Would never order here again Footasylum never admit they are wrong and like to accuse you of doing wrong bad customer services stay away from them horrible company shop at Jd sports”

Posted 4 years ago

“Brilliant service! Paid for on the tuesday got it on the wednesday! Great trainer packaged properly and will definately use again!.....”

Posted 4 years ago

“Goods received were not genuine, no Nike sign on the insole, glue marks, stitching a total mess, laces were coming apart. Went back to shop for a refund and was spoken to like I was a child, apparently my reason for return was not covered in their policy, I reminded them of my rights as a consumer and the 14 day return policy. Eventually was given a refund. This is my first time shopping here and will never return”

Posted 4 years ago

“i forgot to mention my parcel was stolen because of the drivers incompetence. Instead of following my preferences to leave with a neighbor they ignored it and left in an unsafe place”

Posted 4 years ago

“Paid for next day delivery but it didn't come next day, no delivery refund given. Hermes then ignored my preference to leave with a neighbor and put behind bin, and instead of posting a card they slide it in the gap of my front door for all to see. Foot asylum are now refusing to refund me despite me doing nothing wrong”

Posted 4 years ago

“took ages to finally acknowledge my return, over phone calls,. then told they could only find 1 out of the 3 returned. now nearly 2 weeks later no goods and no refund. terrible service. never again!”

Posted 4 years ago

“Fake 20% off eBay discounts promotion beware next time Reduced trainers to less 20% off after event ended i pay more even with voucher also not just this seller lots my watched items same gone up after. Can’t be coincidence so many do it. I won’t rashly buy again and And will stick all sellers not ebays dishonest sly ebays with pretend fake discounts. Seller pretends it genuine summer sale lol, yeah right I was born yesterday. I don’t trust companies that act in this way just get sales. Patronising Unpleasant replies and expects me pay return this company got no morals money grabbers anything for sale. Poor reasons response only care about sales they being returned on principle. I be recommending everyone I know off not use this company. Plus sent boxes a bag and gets all beaten up. I been refused free return eBay when box clearly beat up should be in a another box, I will let eBay decide on the case in 8 days s”

Posted 4 years ago

“I ordered trainers on Thursday morning paid for next day delivery and was told Friday which would have been the day before the birthdays on the Saturday. Never got them on the Friday, satuday, Or Sunday so it says I should receive them on Monday!! Too late for a birthday gift. Poor service”

Posted 4 years ago

“Placed an order, got confirmation if despatch, next day was told they couldn't fulfil my order. I would get a refund in 3 to 5 days. 20 minutes later an email to say they were in the way. Parcel delivered but it was someone else's order! Phone customer service. They didn't call back as agreed. Phoned again. I now have to return these and as a gesture if goodwill they will give me 20 percent off my next full price purchase on line. Not because they are sorry!”

Posted 4 years ago

“You charged me for trainers that you did not send I'm still waiting for my money back as well as the £5.00 I paid for next day delivery, you blame Hermes who you apparently called but could not get any information on my trainers! I want my money back now! I don't like the thought of waiting for you to get the trainers back from Hermes who apparently have them due to your lack of communication and information with the company. I'm shocked an apology might have been an idea let alone some sort of compensation. I didn't even want to put one star if I'm honest. If Hermes are to blame like you say they are may I recommend a different delivery company that actually deliver”

Posted 4 years ago

“said the shoes were in stock, went through with order and delivery only to recieve an email 2 days later saying they were out of stock and an email saying money will be refunded. money has not yet been refunded but still waiting.”

Posted 4 years ago

“I needed a refund for a cancelled order. I hadn't even put my hands on the product. Email said that's fine. You'll be refunded in 3-7 working days. That was on the 17th of May. It's now 2nd of June. I've emailed customer services, where I got a copy of a so called refund to me and was told to 'take it up with my bank' "whaaaat?" Of course, I enquired with my bank who said quite rightly, "what do they think we can do about it?" Total scam, the refund slip in my email could be any old print out. Please AVOID this dreadful company!!!!”

Posted 4 years ago

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Footasylum is rated 1.8 based on 383 reviews