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Frost Nyc Reviews

4.4 Rating 1,743 Reviews
86 %
of reviewers recommend Frost Nyc
4.4
Based on 1,743 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
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Frost Nyc 1 star review on 28th January 2025
Garth R
Frost Nyc 1 star review on 28th January 2025
Garth R
Frost Nyc 1 star review on 24th August 2024
Big Daddy Jake
Frost Nyc 1 star review on 24th August 2024
Big Daddy Jake
Frost Nyc 1 star review on 24th August 2024
Big Daddy Jake
Frost Nyc 1 star review on 24th August 2024
Big Daddy Jake
Frost Nyc 1 star review on 24th August 2024
Big Daddy Jake
61
Anonymous
Anonymous  // 01/01/2019
Thought the chain and the pendant would be bigger but it came out nice
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Posted 8 years ago
Very happy with what i got, maybe a little smaller than the picture on display but hey, look great and shipping was really fast
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Posted 8 years ago
I'm from Atlanta Ga i recently purchased a necklace I was kind of hesitant at first about ordering online then I decided to just do it, everywhere I go ppl ask me about my necklace it arrived on time I had no trouble receiving it...I'll be doing business again in the future
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Posted 8 years ago
Service was excellent, arrived on time and was just what I ordered.
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Posted 8 years ago
Good piece love it. Fast shipping definitely going to be ordering more from this site.
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Posted 8 years ago
the bracelet is beautiful. the price was great but it took alittle longer than was quoted
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Posted 8 years ago
Nice ring,Fast shipping!
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Posted 8 years ago
Great service, came on time & the exact day you guys said it would. My only problem was i was expecting a bit more, my pendant was very small. But that is my fault as to, i didnt read the description very well. All in all great service though. Maybe a better picture would help thats all.
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Posted 8 years ago
Received the wrong pendent/item but they will fix the problem fast. Thankyou
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Posted 8 years ago
I like my necklace but the cross pendant was very small..smaller than I thought it would be. I will reorder something from Frost again. Great quality and fast shipping ?
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Posted 8 years ago
I like the variety of chain selections on the website and ease of ordering. Images are large and easy to see. My order was shipped quickly and I received it in 3 days via Fedex with signature required. I was very pleased with the quality of the bracelet but disappointed because I requested a 9 inch bracelet and was sent an 8 inch instead. I'm hesitant of making a second order and not receiving what I ordered.
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Posted 8 years ago
I ordered a chain and pendant for my boyfriend, it's very nice, but smaller than I expected it to be. Overall he likes it, so that's all that matters!
Frost Nyc 4 star review on 13th October 2016
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Posted 8 years ago
Fast and easy no complaints will buy again. I use the finance option and that was fast and easy to
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Posted 8 years ago
The Jewelry Is Nice But I Didn't Receive The Pendant That Was Shown In The Picture. Other Than That Service Was Great ????
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Posted 8 years ago
I ordered a 24" 10k Hollow Miami Cuban chain. My necklace is very nice. The chain didn't come as pictured, the clasp was not a lobster style but I do like the clasp it came with but don't know the name. There was no certificate of authenticity or value as mentioned for insurance and etc. in the details. I was able to use a discount code to get 15% off my purchase and the sales guy gave me another $50 discount for my troubles. All in all I say order by phone and make sure you are getting what you want. I'm already considering my next purchase.
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Posted 8 years ago
The ring was great quality, it took them almost a week to send it out but other than that it was packaged nice and was great quality.
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Posted 8 years ago
The necklace is nice and staying around my neck but the bracelet fell off twice I needed to get two new hoop's so now hopefully it will stay on to is there any way you can send me some more hoops ? Thanks
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Posted 8 years ago
Initially upon stumbling upon the website while searching for a gold chain & charm I was more than satisfied with the wide variety and the simplicity of the site's layout. The value seemed fair until actually receiving my order. Not only was the chain and charm much smaller than anticipated but I didn't even get the actual charm that I ordered. When notifying Frost regarding this issue I was placed with "Arthur" whom to his credit returned my call immediately with an apology. He promised to not only make my experience satisfactory but to even upgrade my purchase as a courtesy. He then emailed me a prepaid FedEx rwo day return in which I had just sent out today on Wednesday 21, 2016. He said he will contact me whenever he receives my item back which should be on Friday the 23rd. So with this all being said, this can still turn out to be a first time shopping satisfaction if all goes as promised. Nevertheless I was impressed with Arthur's recovery actions as well as his friendly communication. Hoping to rate this 5 stars but for now it's an "incomplete". Thank you for the opportunity to be heard and how you value each customer individually. ** Also, is there any sort of referral rewards, if so how does it work? I have a rather large following and inner circle and I'd love to send the traffic your way. Feel free to email me [allwhitey@yahoo.com] or call me [304.820.3827]. Looking forward to future interactions, wishfully in a large abundance, directly & indirectly. -Joshua "BiZZee" Brown [order #2746]
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Posted 8 years ago
So far so good. Better values needed tho ! I check the market valuation of a gram of gold a lot. Profit and customer value satisfaction need to be in tune . We'll see .
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Posted 8 years ago
Great maimi cuban link gold bracelet for a great price will definitely shop here again
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Posted 8 years ago
Frost Nyc is rated 4.4 based on 1,743 reviews