Frost Nyc Reviews

Name: Frost Nyc
Rating: 4.42

4.4 Rating 1,711 Reviews

86 %

of reviewers recommend Frost Nyc

4.4

Based on 1,711 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Phone:

2127307879

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Frost Nyc 5 star review on 13th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had problems at first with the necklace but you guys went above and beyond to fix the problem I appreciate it thank you very much! I will be buying from you guys again.”

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Posted 4 years ago

“Recently purchased a gold bracelet with Frost NYC. Must say I am impressed with the quality of the jewelry as well as the prompt shipping times and responses by customer service. Originally, a promotion had been offered to myself via email within minutes of my purchase for which I qualified. At first I was being told that I would not receive the promotion, but after speaking to a rep they verified with me that they can honour the promotion. Very good customer service and I applaud them at winning over a now returning customer.”

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Posted 4 years ago

“I ordered a 470 dollar bracket from this company it arrived in about 2 weeks (after being promised 3-5 business day delivery) after emailing and asked about my order. Once I revived the product is looked nothing like the picture (dull diamonds and brown gold) and I decided to return it. I sent it out immediately after receiving the email of the address and awaited my money. I was told 14 days until I would revive my money, but 19 days later and no money in my account I question if I will ever receive it. Update: I have received my refund :D. After my review FrostNYC took immediate action and finish my refund. Overall just go to the jewelry store and don’t be lazy and buy online.”

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Posted 4 years ago

“The customer service was AMAZING!!! Thank you Izzy!”

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Posted 4 years ago

“I never received my purchase or my confirmation number. Nothing! I have email and no one has responded”

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Posted 5 years ago

We do apologize you were unhappy with our service. We do see that the only order we have for you was placed on January 23, 2019 and it was delivered to you on February 5, 2019 at 11:04am and it was signed for by T. Harris. You may track the package using this tracking number: 785226061337 If you have any further questions or concerns feel free to contact us at 888-485-1061 - Sales Manager

Posted 5 years ago

“The absolute Worst customer service ever. Went all the way to their store in NYC from California to sort out a exchange. They said i couldn’t pick up my new item because they needed to make it and it would take 2 weeks. I finally receive my order and they sent me the wrong item. $1000 cheaper then what I had ordered thinking I wouldn’t notice. I reached out to them and they said there was no way they sent me the wrong item. They finally told me to send it back and they took their sweet time to send me my correct order. Just please don’t make the mistake I made by bringing your business to Frost. Go somewhere else. Any where else. Another thing is they bribed me with a $300 worth watch for revising my review and to give them 5 stars. I did. I never received the watch. They said it would arrive with my order. That happened twice and I never received a watch. As well as a $300 refund. Lesson learned. Never buying from this company again !!”

Helpful Report

Posted 5 years ago

We have attempted to contact you multiple times. We do apologize you were not satisfied with our service, due to the nature of our items we have a very strict return policy which can be referenced here: https://www.frostnyc.com/pages/return-policy Your order was delivered on December 24th and we received it back on January 10th which was over the 15 day return policy, as a customer courtesy we offered you an exchange and honored the discount that was previously used on your original order. If you have any further questions or concerns feel free to contact us.

Posted 5 years ago

“I want to return a chain but have not gotten no response and the chain had a few scratches on it”

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Posted 5 years ago

“Send an email for my order becuase my braclet came in out of shape. Like bent or something. Still waiting for my return lable!!!”

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Posted 5 years ago

“I'm not happy with Frost Nyc. Frost Nyc gave me a chain that wasn't as wide as it should have been. Instead they gave me a watch. I didn't ask for a watch. Please shop elsewhere.”

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Posted 5 years ago

“Didn't recevied item in a timely manner. was given the run around each time I called was given a different story finaly talked to a sales lady(Jayla) that was very helpful and gave me the true reason why hadn't received my item that it was not in stock and that they could send me a diffrent size and when the correct size came in I could return the other one. Waiting on response to adjust Payment amount. Decide to keep the one I received my son really like it. The merchandise is good. Customer service is poor.”

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Posted 5 years ago

“Bought an item before off here with no problem. Recently just had an order cancelled/returned for a full refund and they gave me hell. They tried to tell me my order didn't have the original tags on it when I personally never received the order because I refused the package from FedEx which I thought was crazy. So if you're looking to return an item, expect every excuse from them not to refund you.”

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Posted 5 years ago

“Jewelry looks and feels plastic and it doesn’t weight.”

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Posted 5 years ago

“Concerned about doing business in NYC via internet and when you place a phone call all you get is a busy signal ... that is for several call over a 2 -3 day period. Makes one wonder if there really in a Frost NYC”

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Posted 5 years ago

“Truly incredible quality and outstanding service. I recently purchased a 26" Solid 14k Chain and the quality is impeccable as well as the assistance offered by the staff being that I Was in town for a very short time om vacation. they did everything possible to meet my request. After seeing the Store in person I am at ease knowing the legitimacy and security involved and I am reassured for making any more purchases online until I am able to return to Nyc. 10/10”

Frost Nyc 5 star review on 17th September 2018

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Posted 5 years ago

“Real flava love it dropped about 1500 between both. But I would've liked for the ruby charm to have a 10k stamp on the back of it,other then that,awesome. Will buy more.”

Frost Nyc 5 star review on 6th August 2018

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Posted 5 years ago

“Great place for shopping for top jewlery but it was one thing that a business man like myself bothered me. As a businessman documentation is important in any contract or transaction. After my purchase they gave me an invoice instead of a receipt because I paid in full and it was incomplete. It did not state a couple of things that is really important. One is that I paid in ful it did not state those exact words on the invoice. The other problem was the invoice was very veg on the information on the jewlery I brought like the weight of the gold content in the jewlery which should be stated in the Certificate of Authenticity. All Jewlery Shop with good creditability should issue a Certificate of Authenticity highlighting the content of the jewlery. It was none given. Whats so amazing is I email before hand asking about this and their was no reply. After a few emails expressing my concerns the corrections where made for the exception of the Certificate of Authenticity. Also, I went to purchase a jewlery I saw on their website it turns out when I arrived they did not have the mens bracelet I wanted with a particular clasp. Instead of posting saying they where out of that particular bracelet with that clasp I ended buying a rather nice one with a different clasp but anyway all is well and I happy with the one I got. Needs much improvement on customer service especially for out of state customers.”

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Posted 5 years ago

“I upgraded an original purchase. The chain arrived not to my liking. Izzy immediately emailed me back promising to send a brand new chain. i brought my chain to my jeweler only to find out it is used. Same exact problems as the first. Clasp is bent and the links are locking up. I will never deal with Frost again. Almost $7000 on a disatisfactory piece.”

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Posted 6 years ago

“Terrible quality vs pricing. After 4 days the stones started falling out. Feels cheeply made. Definately won't be purchasing or recommending Frost, NYC to anyone, including my worst enemy!!”

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Posted 6 years ago

We do apologize you were not satisfied with your purchase. We attempted to reach out to you multiple times but were not successful. Please know that we offer life time maintenance on all of our items. If you would like to have the item repaired feel free to reach out to us.

Posted 6 years ago

“worst ever !! i bought a 9thousand dollar chain that said 500 grams fucken BS it was 120 grams”

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Posted 6 years ago

Hi, thank you for providing feedback. Just for clarification, your order was actually much less than $9K. The chain that you ordered was supposed to be 108 grams. As a courtesy we sent you a 120 g. Please see your order confirmation for more details. Thank you.

Posted 6 years ago

Customer actually spent much much less than 9000. We are under assumption that this is for a different item with a different company. Item was supposed to be 108 grams and we sent 120 gram chain.

Posted 6 years ago

“Overpriced cheaply made jewelery. Isn't worth the asking price...never purchase online jewelery”

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Posted 6 years ago

Customer wanted to upgrade but misunderstood the upgrade policy. Originally ordered a diamond Jesus pendant and chain. We upgraded the chain for the customer free of charge. We gave the customer a courtesy and made an exception.

Posted 6 years ago

Frost Nyc is rated 4.4 based on 1,711 reviews