“Fruugo is a scam. They will just steal your money. After paying for your order, you will never hear from Fruugo anymore. Fruugo is worse than a burglar.”
“Package wasn’t delivered by retailer but Scarlett in Fruugo customer service was extremely helpful and worked hard to get me a refund for my undelivered items. Would use Fruugo.com again, it’s a shame the retailer didn’t fulfil their end of the transaction.”
“Emma made all the difference. When I foolishly ordered a dog shaver without knowing it has European electronics it indeed became my nightmare. It was virtually impossible to reach a person at Fruugo. Eventually Emma interceded and cane to my aid. I can’t thank her enough for resolving this snafu for me. Grateful, Glynda”
“This is a scam website. Take your money and do not deliver. Waiting nearly a month and nothing. No reply from customer service. DO NOT BUY ANYTHING ON THIS SITE”
“I placed an order in March.
Still waiting on it.
+ there is no way to contact them.
And now I know for sure that I got scammed.
Hope you enjoy that dam €74 bitchasses.”
“Found a pair of Hugo boss sneakers that was sold out in the USA. Found them on Fruugo and received them within a week. I was very impressed with their service. And love the sneakers!”
“I would give 0 stars if I could.
I ordered over a month ago, I waited the time given and more. I had to contac tthem to ask where l my order was, they then told me it was delayed 7-15 working days, then I was told by another customer service employee that it was 20 working days delayed, I was sent a link to track the package that doesn't even work. I'm being told to ask my post office about the package, that is not my job nor should I have to be constantly asking and checking the whereabout of the package.
I was offered 15% discount on the next purchase as compensation!? As if I would ever be using their services again. I have requested a refund on serveral occassions and been ignored. I have never experience such a lack of interest or communication with any online purchase ever, and using Covid-19 as an excuse is pathetic, as I've order lots of other things from other providers and had 0 problem. Totally unorganised and carless. I still want my refund.”
“I would give 0 stars if I could.
I ordered over a month ago, I waited the time given and more. I had to contac tthem to ask where l my order was, they then told me it was delayed 7-15 working days, then I was told by another customer service employee that it was 20 working days delayed, I was sent a link to track the package that doesn't even work. I'm being told to ask my post office about the package, that is not my job nor should I have to be constantly asking and checking the whereabout of the package.
I was offered 15% discount on the next purchase as compensation!? As if I would ever be using their services again. I have requested a refund on serveral occassions and been ignored. I have never experience such a lack of interest or communication with any online purchase ever, and using Covid-19 as an excuse is pathetic, as I've order lots of other things from other providers and had 0 problem. Totally unorganised and carless. I still want my refund.”
“Scam scam scam I must agree !! Payed the order it’s indicated shipped not received over 1 month and 1/2 ago and no way to track delivery order and contact anybody ! They have not responded NOT TO BE truste please be aware”
“Although the object required has not been sent by the seller customer service was fantastic, thank you so much Edit that followed my practice and the refund was very fast”
“I gave incorrect Sortcode and put folk to a lot of bother!
Grace has kept me in the loop regularly and is a great customer service advisor!
So professional and courteous.”
“Due to COVID19, our local vets only take emergencies. We needed medication for a skin condition (mites) for our rabbit and the vet recommended a product. We found Fruugo seeking that product. Our web display in the US said Fruugo was based in Austin, TX. Fruugo also said there are merchants around the globe and the one nearest to us would take our order. We knew up front the product was from the UK but the wording on Fruugo web pages implied the merchant was in the US.
Turns out the merchant was in the UK and sent the medicine the slowest way possible.
While waiting more than 2 weeks for it to arrive the rabbit's condition degraded to an emergency, at risk of death. Rabbit is now in care at the vet fighting for its life.
Medicine by no means should ever be shipped any way other than express (3 day) where it is offered. I registered a complaint with Fruugo who were being sorry for me all over the place, but basically delivered the message, "Blame someone else, please, we just run a drop-ship service."
So I presume Fruugo will allow anyone to sell anything and they will always blame the merchant. Including illegal merchandise.
Fruugo needs to have merchants sign on to ethical, responsible service or face not getting paid. Fruugo needs to hold the customers' payment until the product is delivered in correct order, legally, and there are no serious issues with it. Then and only then should Fruugo release money to the merchant.
Fruugo should also clearly ask at checkout for preferred shipping method, what that cost will be, and the expected time to delivery (Customs obviously excepted).
But Fruugo doesn't care. They just want their take of the money and otherwise wash their hands of the customer and merchant once they have it.”
“While your web site state that the item delivery will be done in 24 Hrs, I have been waiting for the item for 4 weeks and did not receive my order yet.”
“I would never use this company again. I purchased a faulty item, I was advised to contact the seller (NOTHING), contacted Fruugo by phone (VERY UNHELPFUL), I have emailed Fruugo directly (NOTHING)
I am now reporting them to trading standards.
Avoid this company”
“I was concerned about non delivery of items ordered, even taking into account delays because of international lock-downs. I sought help from you to locate them and they eventually arrived on my doorstep. I would like to express my appreciation of the help your Customer Service operator, Grace, gave me. She was most understanding and helpful and I commend her service and attitude in this. Thank you.”
