“I was promised my small electronic/computer connection
(2”x 2”)would be delivered within 3 weeks at the latest. It has been 4 weeks now! There has been no way to track it, although I had been given a tracking number! I finally found an international phone number and all they could tell me was that the shipment had left Sweden and was in the US Postal Service hands! They could not tell me anything further! I feel this is indeed a RIP-OFF!! Shoddy business practices, if in fact it is a business at all! I don’t trust Sweden now either”
“Order for my little girl black reversible octopus black /neon colors receive cat rainbow very disapoint after long time waiting to receive don ‘t recommended”
“Worst site I've ever been on in my entire life. Ordered an item 2-3 weeks ago and it hasn't arrived yet. 500 swedish kr did it cost, thats around 50 us dollars. Half my student income that we have in sweden... And the worst customer service in the histor. I have written 3 messages to them and is still waiting for answers. The first one I sent was about 8 days ago and it says that they should respond within 48 hours. In also, it says that the item was last registered in dubblin on March 9. What does it do in dubblin when I see clearly that it says that it was sent from sweden? It's probably the case that the delivery has lost it and fruugo can't stand for this, so they're going to ingnore me.”
“Do not buy in there!! They didn't delivered my pillow!! They just inform that was delivered and that's it...no Responsibility at all. They own me 35 euros!!!”
“The most disgusting company I have ever seen. I ordered a medication for my mom and I paid almost $150 for a small box of it, because my mother really needed it. After a long waiting time (more than one month), when I contacted their costumer service, they easily replied me that the order was delivered. This is a kind of fraud and I have decided to sue them seriously.”
“Waited 2 months for delivery yo arrive.
Poor customer service, unable to receive a meaningful response from agents.
When goods finally arrived to Ireland, I was advised I had to pay a further 56 euro to have the goods released to me.
Will never purchase from Fruugo.ie again.”
“Do not recommend. I ordered shampoo and had to pay the postman CHF40 on arrival, on top of the price already paid. I thought that as it was a Swiss website, the products arrived from here, but it came from abroad. Quite dishonest. I will not use Fruugo again. Much cheaper to order from Amazon!”
“See all these reviews...they are right. I’m out $31.. my order never arrived. Customer service hasn’t responded. I’m hoping PayPal will make it right. Wish I had read these reviews before I ordered.”
“Bunch of tossers i ordered garden kneeler and got garden set for a 5 year old .Useless crowd keep away from fruugo . SCAMMERS and CHANCERS . Beware .”
“I wish I read the reviews before I order, absolutely right it’s SCAMMED, it’s hard to get a hold of them and I have been charged months ago and try to find someone to help no luck , I’m going to dispute the charge, so sad that we have to go through this kind of garbage”
“Avoid at all cost. Terrible customer service. We bought an item and received one in a complete different colour. We are based in the UK and paid for the item in Pound Sterling. However, when contacting Fruugo's customer service, and they told me to send the item back to the US at my now expense. I had to get PayPal involved who sorted the situation out for us.”
“Had to give one star, no option for a zero star!
How can a Company like Fruugo UK keep being allowed to trade with so many nagative reviews, also from other sites. They should be struck off from trading. A bike they supplied was damaged and so badly made it was unfit for purpose. It is impossible to put it together. Been waiting several weeks for them to admit to it and pay the refund I've requested. I don't think they will? I'm being lead on a merry go round just going around in circles. That's even after sending them all the information for proof that they've asked for. Scammers!!!”
