“Horrible service! I ordered a product and after 1 hour emailed a request to cancel the order. I recieved an answer saying they may or may not be able to cancel. 8 hours later I recieved an email saying the product was sent. I guess 8 hours is not enough time for costumer service to pick up the phone and stop the retailer from sending the product. This is the answer I recieved from "costumer" service, needless to say Grace didn't get back to me and probably didn't try to stop the order.
Thank you for your email.
I will contact the retailer for you now to see if your order can be cancelled, I will be back in touch as soon as I have received a response.
In some circumstances we may be able to change or cancel your order, but please be aware that this is not always possible.
If I can be of any further assistance in the meantime please do not hesitate to get back in touch.
Kind regards,
Grace
Fruugo Customer Care”
“Cannot reach anyone from the web site or the company who sold be the top through frungo plus been waiting along time now for my item .Please stay away from this site check the reviews before buying from this company .Wish i did now . Is there anywhere to report this company .
STAY WELL AWAY”
“I ordered a very expensive hair dryer. It was wired for the UK and can not be used in the US. I obviously did not read all of the fine print, and it was a gift for Christmas so it was past the return time. The other bad part is that you can not use an adaptor from everything I have read. So I basically just threw my money away.
If you are selling in the US it seems like that should have been printed boldly and as a consumer not have to look for”
“Fruugo Australia, is not located in Australia but in Europe :( how dodgy and deceiving!
They send products from Europe and sometimes the products don’t arrive.
Customer service is very poor (based overseas) and they don’t even have a contact number (call centre)
Terrible!”
“Website stated the product was in stock. Conformation received that item would be dispatched on 25 January. Email next day saying the product had been shipped from UK to Canada and would take two to three weeks and I could no longer cancel the order.
No link to complain to company only seller”
“Been a month still havnt received my package. Status says shipped but there is no tracking information. Have emailed multiple times with no helpful answer, I just want a refund 😭”
“Ordered a product for spouse's birthday, only to be told 36 hours later it was out of stock. In 2021, you can't not know if something is in or out of stock at the time someone purchases it.”
“Never ever again, i usually read the reviews before i order ftom a new website but unfortunetely i didnt do it this time.
On 29/12/2020 i ordered one jacket and after 20 days i received car cover instead!!!!now i have been in contact with the shop and the said that i have done mistake and ordered wrong item and no refund!!!! Stay away from this website which deceiving people”
“Horrible Customer Service . I would advise everyone to stay clear from Fruugo. I made an order on the 15/12/20. In the nect 7 days, no shipping or tracking info was provided at all. Even after an enquiry was sent, they still did not provide me with tracking details. At this point i decided to cancel my order and submitted my cancellation, of which they promptly replied(unlike my oprev enquiries) that the item has been processed and shipped and can no longer be cancelled. Coincidence much? Estimated delivery is 5/1/21 - 18/1/21. Its the 21/1/21 as i write this review and have yet to receive my item nor any shipping and tracking info at all. Please for your own sake, stay away from Fruugo, Their customer service is abysmal”
“I'm having unbelievable problems with an order which I've clearly and concisely explained and no one at Fruugo or the supplier is taking any notice.
I ordered two identical items. Only one item arrived, before Xmas, so I waited for the second item. After a couple of weeks I contacted the Fruugo and explained I had only received one. I've sent back the courier photo along with the size of the product to show it would be impossible to get 2 items in the one package and they just keep telling me its been delivered when I've shown it has. Totally unprofessional!!!!”
“Never ever again!!! I don't even want to give it a one star!!. A hoverboard bought for Xmas that worked for a couple days now ain't!. Been contacting and contacting with little response no help!! My daughter's main Xmas present and she's so upset she can't even use it!!!! I will never order from here again!!!!”
“Ordered slimline calendar on 20/11/20 received shipping order next day with estimated delivery date 27/11/20 to 10/12/20. Also showed X2 calendars. I put this down to my own error thinking I could gift the 2nd one to someone.
Nothing arrived by 23/12/20 I'don't allowed more time as there was postal delays. When enquired about order was told in reply Thetford it my package had been posted on 21/12/20 would take 8-12 working days but should be with me soon. Still nothing!
Have emailed again & completed customer satisfaction survey. No reply so far.
All in all a REALLY BAD SERVICE!
Wouldn't shop again.”
