“Ordered boxing gloves from them but never arrived, even charged me +20 Euro for fast shipping. Tried to cancel right after the order but got rejected. It's seems like a SCAM. Don't make the same mistake as I did and don't order from them.”
“It would have been to nice to be true, so many items to choose from and such a quick delivery promised by their website.
Lucky me as a payment problem happened I didn't arrive to buy from them and skip all the nightmare other customers wrote about in their reviews. However, because our Bank told us that there is no problem with our account, we tried to find a solution with fruugo. After several emails it was obvious that there is not the company's politics to find solutions for non- ordinary situations.”
“To avoid. I made a purchase three months ago and have yet to receive my purchase. I asked to cancel my purchase and get a refund. I have complained on four occasions without results. I am told that we are doing research and inquiries but nothing is successful. I will never buy from this company again. It's a nightmare. I have not be reimburse yet.”
“Fruugo is a big Scam I have placed an order on 21 January2021 on Fruugo.ie order no.19321874 with my address and phone number never arrived my parcel and nobody from fruugo contacted me. I email back to them and all they said was dpd coundt contact me and they send back my box.i contacted them back for my money refund but no answer me back. AVOID Fruugo .ie”
“Worst company I’ve ever dealt with. Ordered a Christmas gift dec. 5th, still hasn’t arrived on feb 20th and they won’t refund me!! DO NOT BUY FROM THEM! Complete rip-off!”
“Terrible terrible company, claims they can’t send tracking number because using air mail, (which is a damn lie) They tell you 14 days is all it takes for you to have your item but it took a month and they offer no solutions and they give you the runaround when you ask about your package”
“AVOID!
Fruugo is a drop ship company. They send from China.
The product they sent did not work.
I have still not been able to be reimbursed.
They keep sending automatically translated messages that someone else will handle it.
Avoid this site.”
“ordered a hoodie from this company, if it exists, never received. They insisted it had been tracked to my address. I had to asmk the post office regards tracking to my address. the agreed it had not been tracked to my address but to a address in cornwall in Oct . I have paid for something I never received. 15 emails and no resolve do not buy from this site .”
“Never order from this site! I placed an order 4 months ago and it still hasn't arrived. I haven't been provided with a tracking number and customer service just says my package is delayed in shipping. Fruugo appears to be a third party site and they definitely don't stand behind their customers. I definitely will never order from them again, I just hope I get my money back”
“Fruugo.ie
Review of Fruugo Ireland - Online Marketplace (IE)
Kathrina
2 reviews
1 star: Bad
13 minutes ago
Fruugo.ie - Beware!!.
Fruugo.ie - I made an order for artificial plants on the 06th January. Two weeks later I received part of the order. I have been following up ever since on the whereabouts of the remainder of the order. Customer service is appalling, staff appear to be chasing their tales, haven't a clue.! I was advised that the order had been returned to Fruugo due to the incorrect delivery address, very strange especially since part of the order had indeed been delivered to the same address provided. Another reason was the the delivery was made but no one at home. This I found a very offensive reason, especially as we are in a level five lockdown here in Ireland, in addition my husband has underlying medical issues therefore everything is delivered including groceries, i.e. always someone at home. I have been advised I would not obtain a refund of €234.00 until the "goods" had been returned to Fruugo, albeit no one appears to know as to where these goods are. In comparison I made a purchase for household goods last Sunday 07th Feb with a company called Alli Express, not only were the goods delivered yesterday, but I received a follow up call today asking if I was happy with the goods, how that is customer service. If I dont hear anything further by next week I will be contacting a well know radio program in Ireland and advising listeners about this so called on line company and telling everyone to beware. My error was that didn't read reviews of this company prior to making the purchase, all appear to be in the same vein.”
“I placed an order for some "artificial" plants on the 06 January 2021. Two weeks later part of the order arrived, the items were paid through my PayPal Account. Since the arrival of teh part order, I have followed up with Fruugo ever since to try and determine where the remainder of my order is? Being sent back and forth like a ping pong ball. Only to be advised two days ago that my order was delivered to me but returned due to two reasons:-
1 - incorrect billing address, not correct especially since part of the order arrived as mentioned above.
2.- No one at home, unbelievable, we have been at level 5 lockdown here in Ireland since the beginning of January and because my husband as underlying health issues, we have not left our house. We have everything delivered including groceries. I am appalled at the lack of customer service and attention provided hitherto. To compound matters, I have been advised that I would not obtain a refund of €238.00 until the goods have arrived back to Fruugo, albeit the error was not mine. I made the purchase through the Fruugo.ie website, and quite honestly never again!! It appears the service team are chasing "tails" and providing generic responses as to why items were not delivered, without first checking out the facts.
In comparison, I purchased some household items last Sunday 07th Feb. on a website called AliExpress, the items in question I had actually seen on the Fruugo website, however I wasn't going to take a chance on purchasing with Fruugo. Not only did the goods arrive yesterday from AliExpress, I also received a follow up call from them asking if we were happy with the items purchased, that's what I call service.
I have communicated further with Fruugo regarding further information, "Silence" no further responses.”
“It’s my fault to order here. I spent 260 aed mean above 150 dollars and order chealsea boot that’s money was I earn working hard coming in another country.
7 days happen now till yet not any confirmation mail sms just keep sending mail saying in 7 days you will receive tracking number ... same mail again and again..
I will not get begger after loosing that money but if that money will make you rich take it .. then I donate for you ..
If between 1 week I didn’t receive my order then Not only here I will share my review also it will be in YouTube, Twitter, Facebook every all social media.”
“I ordered a phone case on the 11th of December, 2020. Payment was successful but my phone case hasn't been delivered yet. I am still waiting. I am so disappointed. I sent an email to them and they keep sending back my email saying it's an error. Really really disappointed. A waste of money. Should be reported as scam. They are just mean. Horrible horrible experience.”
