“I ordered a single bed including various accessories for our little daughter on January, 16th, 2021 on fruugoschweiz.ch. The bed was delivered on February, 2nd from Germany (apart the delivery cost that was indicated on Fruugo’s website, unexpectedly we had to pay a custom fee that all together costed us half of the bed price). After assembling the bed, we have discovered that the under-bed parts are missing. I contacted Fruugo’s customer care on February, 6th, attaching the photos of the assembled bed and of the wrong pieces that we had received. Since then, I have been trying to get in touch with them every second week, and they promise me that the under-bed will be delivered soon, which is not true at all. After 3,5 months since the bed was ordered nothing happened. My daughter is still waiting for her bed to be fully delivered. On fruugo: you pay 100%, you receive 50% of the goods + 0% of customer care. Better stay away!”
“I ordered a single bed including various accessories for our little daughter on January, 16th, 2021 on fruugoschweiz.ch. The bed was delivered on February, 2nd from Germany (apart the delivery cost that was indicated on Fruugo’s website, unexpectedly we had to pay a custom fee that all together costed us half of the bed price). After assembling the bed, we have discovered that the under-bed parts are missing. I contacted Fruugo’s customer care on February, 6th, attaching the photos of the assembled bed and of the wrong pieces that we had received. Since then, I have been trying to get in touch with them every second week, and they promise me that the under-bed will be delivered soon, which is not true at all. After 3,5 months since the bed was ordered nothing happened. My daughter is still waiting for her bed to be fully delivered. On fruugo: you pay 100%, you receive 50% of the goods + 0% of customer care. Better stay away!”
“Terrible Company! Very poor Customer Service, impossible to contact them by e mail or phone,. Product ordered over three weeks still not shipped so no tracking order!! The Fraud Squad should be notified of this company😡😡, Where is my order 21110840 ?????”
“Order on Apr 2, 2021. Product never arrived. Past delivery date time frame. Send enquiry though website as there is no contact phone #. and got tracking # from seller. Tracking # is invalid. Called Canada Post and confirmed that the tracking is invalid. Send enquiry to ask for refund and Fruugo staff said if sender is unable to send the item then they will refund and closed my enquiry. Since the enquiry is close, I can no longer contact them though the web. My product is still not arrived and no way to contact them through their website as they closed my enquiry. This is not how a business should operate. This is fraud. I filed an anti fraud claim today and will escalate this matter.”
“The listing of the product promised a certain delivery date. After I ordered, the confirmation email had a different (later) delivery date, and the notification that the item was shipped had an even later delivery date.”
“Avoid this company
Completely avoid this company that excels in frivolity, I ordered an article on Feb. 17. 2021, which I did not receive even now when I write these lines. According to the reviews I read, I think it is a company of thieves who collect money for money from gullible brothers like me. Be careful not to suffer the same, informative before placing an order. I hope that those who will read these lines will not be fooled! AVOID FRUGO !!! BANDITS !!!”
“Placed my order, my bank card was charged, but the products never arrived.
The company says that there hasn't been a charge, but this is not true.
No phone number, no emails, not even social media presence. STAY AWAY unless you want to lose your money!”
“HORRIBLE HORRIBLE COMPANY. PACKAGES COME FEOM OTHER COUNTRIES. NOTHING BUT DROP SHIPPERS. PACKAGES COME 2 MONTHS LATE AND DAMAGED. ALSO WORST CUSTOMER SERVICE. SENT ME WRONG PRODUCT. NOW I WILL HAVE TO WAIT WEEKS FOR A REFUND UNTIL THEY RECEIVE PACKAGE BACK. TOOK 2 months to get here. Wonder how long I’ll have to wait for a refund lol. DO NOT WASTE YOUR TIME ORDER FEOM ANOTHER COMPANY!!!”
“Placed an order on March, the item was listed stocks available, but took 2 weeks and retailer still doesn't send out my parcel. Raised an enquiry, email was sent back and forth about this issue and retailer ended up saying there's no stock. Asked me if I would like to keep waiting until stocks available, I refused and asked for refund. Been waiting for another week now and still no respond. Scamming and garbage site, customer service doesn't look like they give a single fxxk too. Should have done more research before buying anything from fruugo.”
“Scam. Ordered 17/3, have still not received today, 12/4. Expected delivery showing a further two weeks away, so six+ weeks total, if it comes at all. Tracking reveals item originated from China. Found same product on Chinese site selling for €8. I bought from fruugo for €26. Trying to get money back seems impossible. Contact with company convoluted and requires giving more of my personal information. Do not trust this company.”
“This site is the most unreliable shopping site, full of shitty sketchy scams ! You place an order, get charged right away, but they will not give you any confirmation or updates on the order after 2 whole weeks! DO NOT TRUST THEIR RESPONSES TELLING YOU THEY WILL GET BACK TO YOU IN 48 hours! They never do! I wish I could call the police on them!”
“I ordered the product on 02/21/21. Today 04/04, the goods did not receive. On several occasions, I ran into the Fruugo administration, from which I received only gross repulsions, without even returning my money. I am very outraged. I would never recommend this store to anyone. The worst opinion ever left from online stores.”
“Ordered a product that was supposed to be shipped the day after over two months ago. After a month and a bunch of emailing back and forth it was clear it was sent from abroad and stuck in customs. I refused to pay the extra fees. Six weeks later I'm still waiting for a refund. This is a scam. Avoid.”
“Very disappointed! I ordered a hoodie for my son and wasn’t happy with the product the picture from online was different when it arrives! Not worth with the price, I just wasted my money 😡”
“Said expected delivery was 3-5days, ive waited weeks and when i track it its not refreshing and last update sent THE package wrong way to belgium instead of germany it something Closer”
“The worse company I have ever dealt with. Have been emailing for a week with no actual response. Sent me a faulty stationer bike made by mhstar also an awful company. The left pedal which was preattached has come off, the seat is not working and showing signs of wear already. I have emailed them so many times. I have now contact trading standards as I am being ignored. My brother is a social media manager for various company which have around 5 million followers about 3million sports related. If this is not sorted he will be posting all about this on his story. Order number 20577142. You have until 5 today to cancel my order and refund me first part of payment or this weekend you will be all over social media which will cause your company plenty of damage trust me.”
