FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 2.77

2.8 Rating 950 Reviews

41 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My friend was pleased with her flowers. I saw a picture and thought the bouquet looked smaller than I expected. I had also picked this bouquet because the vase was a pretty blue/teal color. The vase that was sent was clear glass. I was disappointed by that.”

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Posted 2 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 months ago

“The flowers were not sent from a local florist but instead were sent via UPS and stuffed in box. We sent sympathy flowers to my aunt who had just lost her husband and she had to then arrange the flowers herself. Just what a grieving widow wants to do. I also sent multiple emails about this that were ignored so here is my review that FTD wants me to leave”

Helpful Report

Posted 2 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 months ago

“I sent the keepsake box with plants for a friend who in the past 1 1/2 years has lost her brother, then a year later her sister, shortly after that her young adult son and just recently her mom. When it was delivered, she called to thank me, but stated it looked like it had just tipped over in the delivery car/truck. Plants and dirt had fallen out everywhere. When I contacted customer service, I was offered a 30% refund. I told them I didn't think that was fair and felt like she deserved a new arrangement, then I was offered a 50% refund. I was refunded only $35 which was not 50% Ramona”

Helpful Report

Posted 2 months ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 2 months ago

“FTD delivered different flowers than I ordered and they have ignored me since”

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Posted 2 months ago

“The recipient said the flowers are absolutely beautiful. They look exactly like the photo.”

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Posted 2 months ago

Thank you! We're so happy to hear the flowers looked just like the photo and were loved by the recipient.

Posted 2 months ago

“My flower order was delivered one day late (after the event), and were left of a West-facing sun-baked front porch. No notice was given to the recipient. It's a mistake to assume your order from FTD will be reliable or fresh when delivered. Never again!”

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Posted 2 months ago

“Did not receive flowers on time as requested. 2 days later. Very disappointed.”

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Posted 2 months ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could resolve this for you.

Posted 2 months ago

“They present themselves as having local shops do the set up and delivery. They do not. Actually they ship via UPS. And then the day of delivery the flowers do not arrive. If you inquire they send you to waste your time tracking it. It showed up still in a UPS hub. Expecting delivery in one or two days. It was for a Birthday celebration. No need anymore. The party is over. I enter the complaint and they propose to issue a 20% refund. Which is of no use. WILL NEVER ORDER FROM THEM AGAIN. Carefull do not fall into the ilussion of local flower shop delivery.”

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Posted 2 months ago

“Wife liked it”

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Posted 3 months ago

Thank you for your fantastic review! We're delighted to hear that your wife liked the flowers.

Posted 2 months ago

“My late sister in law's family was delighted with the floral arrangement and the keepsake box. My nieces said it was beautiful! Thank-you so very much! Eileen and Luis Velez-Cortes”

Helpful Report

Posted 3 months ago

Thank you so much for your heartfelt review, Eileen! We are truly honored to have been a part of such a meaningful occasion for your late sister-in-law's family. It's wonderful to hear that your nieces found the arrangement beautiful. Your kind words mean a lot to us, and we appreciate your support!

Posted 3 months ago

“Worst service ever. First they changed the delivery address AFTER I called to verify, then they email they can’t deliver on the date requested. (Ordered 4 days before needed.) When calling to cancel the order all together, they kept saying I did not understand, they couldn’t deliver on the day requested, but they would be happy to cancel the original order and place new order. I kept saying to cancel the order altogether and they kept saying I didn’t understand. Ridiculous!! Will never use FTD again.”

Helpful Report

Posted 3 months ago

Thank you for bringing this to our attention and for your feedback. We do see that the cancellation and refund was processed in line with your wishes. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 3 months ago

“I sent the flowers to my aunt for her 70 t h birthday. Shed was so surprised and pleased. I have used your swervcices a g”

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Posted 3 months ago

Thank you for your lovely review, Justin! We're so happy to hear that your aunt was surprised and pleased with the flowers for her special 70th birthday. It means a lot to us that you chose FTD for such an important occasion. We look forward to serving you again!

Posted 3 months ago

“I ordered the Birthday Brights Bouquet - Exquisite for my niece's 55th birthday, but after receiving a picture from her, I was very disappointed. The bouquet that was delivered is only half the size and not nearly as full as advertised. It's quite disheartening to see such a significant difference between the product I ordered and what my niece actually received for the price I paid. I expressed my concerns via FTD chat. At first, I was only offered a 20% refund, but I explained that the flowers were half the size of what was advertised and I requested a 50% refund. It was approved. I am still awaiting the refund.”

Helpful Report

Posted 3 months ago

Thank you for bringing this to our attention. A supervisor has reached out to assist. If there's anything we can help you with, please don't hesitate to let us know.

Posted 3 months ago

“Beautiful, fresh flowers were delivered!”

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Posted 3 months ago

Thank you so much for your wonderful review, Judy! We're thrilled to hear that your flowers were beautiful and fresh upon delivery. Your satisfaction is our top priority, and we appreciate your support!

Posted 3 months ago

“Although I didn’t get the arrangement I originally selected, the arrangement chosen in its place, was beautiful and it was delivered on time for the funeral! The delivery fee was a little steep but they all are so what can you do? Nothing if you want beautiful fresh flowers delivered. I was pleased with the service and will definitely use FTD again!”

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Posted 3 months ago

Thank you for your kind review, Mimi! We're glad to hear that you found the arrangement beautiful and that it arrived on time for such an important occasion. We're delighted that you chose us for your floral needs and look forward to serving you again in the future!

Posted 3 months ago

“Nice flowers set. Got on time. Thank you.”

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Posted 3 months ago

Thank you, Wally! We're so glad to hear that your flowers arrived on time and that you liked them. Your feedback truly brightens our day!

Posted 3 months ago

“On time and Lovely 👍💕💕”

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Posted 3 months ago

Thank you for your wonderful review! We're thrilled to hear that your flowers arrived on time and met your expectations. Your support means so much to us!

Posted 3 months ago

“the flowers were beautiful, ordering was very easy! I was very pleased!”

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Posted 3 months ago

Thank you so much for your lovely review, Tessa! We're delighted to hear that you found the flowers beautiful and that the ordering process was easy for you.

Posted 3 months ago

“Ordered a nice arrangement for a coworker that just had a baby. Called to say how unhappy I was, and they offered to send more flowers, telling me they would be beautiful. They should have been beautiful the first time! How ridiculous is that? And how embarrassing? Anyway, this is what I ordered versus what was delivered.”

Helpful Report

Posted 3 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 3 months ago

“I was fooled into clicking into the FTD website, which popped up when I was searching for the legitimate florist in my mother's town. I know flowers are expensive, but for $100 I expected a quality arrangement that RESEMBLED THE WEBSITE DESCRIPTION. The florist took every shortcut including substituting dried purple statice for blue delphinium. The arrangement on the website specifically said the flowers pictured would be available for delivery that day. I would have let it all slide, but the whole arrangement died the next day! When I wrote to FTD, they had me fill out a form as if they would re-deliver a new arrangement, but then sent an email for a 30% refund instead. So much for any guarantee. After using shady practices to poach my business, and then completely failing to deliver,I wouldn't trust them with a handful of dandelions.”

Helpful Report

Posted 3 months ago

Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Posted 3 months ago

FTD Flowers is rated 2.8 based on 950 reviews