“This is the second time I have dealt with FTD and the second time they have messed up the delivery. The first time was for my grand-daughters high school graduation. I ordered them in plenty of time and was assured they would be delivered on her graduation day. I get an e-mail the day of delivery that the order will be late and she did not get it until 2 days later. Dealing with customer service was a joke, you could not understand the people due to strong foreign accents. So I decided to give them another chance and on November 19th I ordered flowers for my grand-daughters Sweet 16 and I was promised a delivery on November 23rd. At 3:30 that afternoon there was still no delivery so I checked with customer service and tried to speak to someone but I could barely understand them due to a strong foreign accent. He assured me the flowers were out for delivery. An hour later I receive an e-mail that they are unable to deliver the flowers because the florist did not have the correct flowers and they would put different ones in and "try" to get them delivered on Monday the 23rd. What kind of service is this? an out and out lie by customer service telling me the flowers were out for delivery when in fact the arrangement was not even made yet. I call customer service again and speak to a woman who I could barely understand and she said I was not lied to, just how does she figure that? I told her I was assured they were out for delivery when in fact they were not even made up, so how are they "out for delivery". She told me she would add more flowers and refund some money when I told her I was going to write a bad review. She was more concerned that I did not write a bad review rather than deal with the poor customer service. NEVER AGAIN WITH FTD.”
“I received a gift from a dear friend and the mums were dying and dead. When I called customer service, they could only give my friend a partial refund. I did not want to hurt her feelings by telling her that her gift was delivered dead.”
“BEWARE of possible bate and switch!!
I paid for a beautiful full spray of casket flowers, but received an embarrassingly small spray that didn't even cover half of the casket.
After complaining to the FTD customers service department, I received a partial refund, however, I still overpaid for what I received.
I'm including photos of what I ordered versus what I received.
There was supposed to be a card included, but there wasn't no card, so I'm unaware of the actual FTD Florist who filled my order.”
“BEWARE of possible bate and switch!!
I paid for a beautiful full spray of casket flowers, but received an embarrassingly small spray that didn't even cover half of the casket.
After complaining to the FTD customers service department, I received a partial refund, however, I still overpaid for what I received.
I'm including photos of what I ordered versus what I received.
There was supposed to be a card included, but there wasn't no card, so I'm unaware of the actual FTD Florist who filled my order.”
“If I could leave a review less than one star I would. I placed an order for same day delivery as advertised. They called and delayed a day. Then the next day it still wasn’t delivered and I called and they assured me it would be delivered the next day. After three days the order was cancelled with no explanation. When I called they said it couldn’t be locally sourced. Do not order from them. They are inconsistent and i communicative.”
“As a 30+ year customer, I ordered flowers for my niece and sister for their birthdays.
My niece's didn't arrive Monday, and they didn't even notify me there would be a delay. I checked with her today - No Delivery...2 days late! I called them - they said they would deliver today and give me 30% off my order. I said "OK"
I got an email showing far less than 30% off and the wrong order number. I called to see what was going on. They said they can only refund off the flower portion of the order...not the mylar balloon, shipping or tax. To me, 30% off meant "off the total". To them, it meant a lot less! But, they didn't say that when I agreed to a 30% refund.
To top if off, I got a massive runaround from customer service. After 30+ years of using FTD, I doubt I will ever use it again. I can't trust them anymore.
(And, for the record - my niece's birthday present is still not delivered...2 days late. If it's not there today, I'm just filing a dispute for the total with my credit card company. Every call with their support takes 20+ minutes. Not worth it.)”
“Ordered 2 weeks ahead 50 Red roses for our 50th wedding anniversary .
They came 3 days late. Messed up our anniversary big time!
Will not order thru this service again!!!!”
“6 days before delivery date, we spent time choosing a lovely Thanksgiving cornucopia for our mom’s birthday close to the Fall holiday. Today, 2 days later, I started receiving emails about the item not being available and/or not being able to find a local florist to deliver. They could send it in an “award-winning gift box” thru FEDEX. We chose that option as we really wanted the Fall cornucopia from the website. They replied to my email that the cornucopia would be substituted and sent by FEDEX, but in a basic FTD box. What about the “award winning” box? I then saw that it was substituted for a strawberry swirl bouquet which looked nothing “fall” related cornucopia and cost LESS than what we ordered!! I’m curious to see if it’s delivered on time and what she actually receives… why would you have something online that isn’t actually available? Never again FTD.”
“Your company is horrible. I ordered flowers for a relative that is I'll and they were supposed to be delivered on a Friday. On Monday that still weren't delivered and they had a lame excuse. Do not order from them.”
“Worst experience ever! They were to deliver flower arrangements for my husbands funeral, they were to arrive the day before and did not. Then they said they would arrive by 10am the next day and they did not, They never arrived and they still did not refund my money. Worst customer service ever. Not only was there no apology for the flowers not arriving, they haven’t refunded me for flowers never delivered. Unbelievable.”
“I ordered a flower from FTD on a Friday asking that it be delivered to the funeral home on Saturday. I received an email with my $158.00 receipt on it then never heard another word until after I went to the funeral on Sunday and realized no flower was there from my family. I reached out to them and was told they would research and get back to me. By Monday afternoon, I decided to call them again and they said they weren't able to fulfill my order....so what if I hadn't gone to the funeral and realized nothing was sent....how many times have they dropped the ball and the sender just thinks that the family hasn't sent thank you notes. BUT they keep the money...poor business practices. SHOP LOCAL!!!”
