“Received order was not even close to what was shown online. Huge waste of money. If I wanted a grocery store bouquet, I would have went out and bought one. Absolutely embarrassing on Valentine's Day. Do not waste your money on this company.”
“Flowers were wilted and drooping. Arrangement looked absolutely nothing like what was depicted online. Flower, color, combinations, vase, size in general, completely wrong.”
“I spent $90 on $7 worth of flowers. I complained so they credited me $12. Big deal. Shop ANYWHERE else. See below to view the what I ordered vs. what I got. Just awful. I am EMBARRASSED to have sent these.”
“I received a bouquet that was advertised as having "15 stems". It was 12, and it's clear from the packaging that's what they intended to send. One was broken, 6 were wilted and couldn't be revived. I complained to FTD but only got robo answers since I hadn't purchased the flowers. I certainly don't want to complain to the person who bought them for me, but I hope they never use FTD again. Quality was terrible, and since I had to look up the bouquet type to see what I was supposed to receive, I know they payed $60 for what would have been about $15 in the local grocery store, and would have been in much better shape.”
“Poor customer service. Wrote incorrect address on delivery. Item was returned to FTD by UPS because apparently whoever is writing addresses is of lower intelligence. How do you mess up a business addresss? Low quality product and service. I’ll never use FTD again. Better to support my mom and pop shops.”
“Ordered flowers for my significant others birthday. Paid for the bouquet and delivery. It never showed up. I did get refunded which I appreciate but I am disappointed that no one contacted me to say it wasn't going to work out. Not returning as a customer and not going to recommend.”
“Ordered the Fiesta Bouquet - Deluxe to be sent for an 80th Birthday. The arrangement was so LESS THAN the picture shown on FTD's website. VERY DISAPPOINTED with the arrangement as it was no where near "Deluxe". Always contact a local florist directly, as I have in the past with much success.”
“They confirmed order would be delivered. Did not deliver. Promised delivery next day. Did not deliver. admitted they didn't even have a florist in the area.
Tell that to my eleven year old granddaughter on her Birthday.
I will never trust them again and recommend you do not either.”
“I ordered a funeral casket spray for my mother’s funeral. 2 days before delivery the florist called to confirm time, date, and location. They said they would be at the church by 9:50 am. Before the start of a 10:00 a viewing. Why, at 10:45 am did the florist driver call to confirm delivery details? He said he was on the church grounds but didn’t know which door to come in. I told him to come in the door where he saw the hearse. He said, ok. He never came in!! I asked my guest and the funeral director to stand outside in the cold to look for and help the florist bring in the spray. No One Ever Arrived! I was disappointed and hurt. We had the funeral with no spray to adorn the casket. I could not believe this. I called and FTD just said they would refund me which they did. I will never forget or recommend FTD to anyone. If they can’t hire florists that get a sensitive delivery right, I wouldn’t trust them to get anything right.”
“Picture displayed on website was not what was delivered. In addition the plant was delivered in a BOX and needed to be assembled. No peat moss or instructions included. The online pic shows peat moss under the plants. For $100 FTD should do BETTER! Warning! You are not going to get what is advertised. False and FAKE marketing”
“had a terrible experience with this website, and I feel compelled to warn others. I placed an order for flowers, and while the website initially confirmed the order, I never received the delivery. After a few days, I reached out to their customer service, and they sent me an email saying the flowers had been delivered. However, I never received anything.
It’s obvious that this is a scam. Their communication is vague, and the delivery tracking doesn’t exist. I strongly recommend avoiding this website. There are many legitimate online florists—don’t waste your money here”
“Flowers were never delivered to my sister . I called FTD and they replied that they were. I asked for proof or the phone number of the florist. They responded that they couldn’t share the information. Beyond frustrated. It was her 50th birthday and she has health problems. No flowers and no service. Never order from FTD”
“What our daughter-in-law received does not even slightly match a picture of what we ordered.
Very disappointed .
In addition, your application did not let us to upload pictures of what we ordered and what was received”
“I do not recommend buying flowers from FTD. I paid for someone "beautiful" flowers and what my daughter received looks terrible. I paid for a balloon they never sent the balloon.”
“Delivered a day late and was not at all what I had ordered. Called and complained and they said they would deliver the right one the next day to which they never did. Totally disappointed!! Would not order again.”
“I ordered a birthday arrangement for same day delivery. They didn't deliver. Then I was told it would be delivered next day by five. I told them please before 2, as they will not be home. Sorry, we can't. Totally unacceptable. I told them to cancel. I should have read the reviews! They tell all the reasons NOT to use FTD. They can't be serious running a company like this. NEVER AGAIN! First and last!!!”