FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 2.77

2.8 Rating 950 Reviews

41 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers on Wednesday to be delivered on Friday. On Thursday I received an email with a UPS tracking number that said the flowers would arrive on Monday. When they arrived, the flowers were dried out and stinky. What a terrible experience”

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Posted 3 months ago

Thank you for bringing this to our attention and for your feedback. We do see that the refund was processed in line with your wishes. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 3 months ago

“Delivery was on time and recipients commented the arrangememt was beautiful”

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Posted 3 months ago

Thank you so much for your fantastic review, Beth! We're so pleased to hear that the delivery was timely and that the recipients loved the arrangement. Your satisfaction is our top priority, and your kind words truly brighten our day!

Posted 3 months ago

“Service was prompt, but the arrangement was 100% green plants with no blooming flowers that were shown in the pictures when I made the order. Disappointing.”

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Posted 3 months ago

Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.

Posted 3 months ago

“Second submission of review. Never heard anything from the other”

Helpful Report

Posted 3 months ago

Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience so we can assist. Thank you!

Posted 3 months ago

“I ordered a same day delivery of a sympathy bouquet for my dear friend who lost their beloved dog, a loving member of their family. They really appreciated the lovely flowers.”

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Posted 3 months ago

Thank you so much for your heartfelt review, Barbara! We're honored to have been a part of this moment for your friend during such a challenging time. We’re glad the bouquet brought them some comfort. Your kind words truly inspire us!

Posted 3 months ago

“The flowers arrived on time and they loved the flowers as well. Thank you!”

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Posted 3 months ago

Thank you so much for your wonderful review, Darvin! We’re thrilled to hear that the flowers arrived on time and brought joy to the recipients.

Posted 3 months ago

“I was extremely nervous about ordering flowers through any online flower service. I’ve heard of stories of disappointment and poor quality. That will not be my experience with FTD. I ordered a funeral spray found online and called the order only due to my concern of timing. The funeral was early morning. So I ordered them this past Sunday and they were delivered on Monday early evening the night before. Fresh and beautiful just what I ordered. Picture included of the beautiful spray that was delivered (Elegant Embrace Standing Spray). I just wanted to say thank you and feeling extremely satisfied with the whole process. Would order again without hesitation.”

Helpful Report

Posted 3 months ago

Thank you so much, Stephanie, for taking the time to share your wonderful experience with us! We are thrilled to hear that your flowers arrived fresh and beautiful, and that the timing was perfect for your needs. Your satisfaction means the world to us, and we truly appreciate your trust in FTD.

Posted 3 months ago

“Hello - In a nutshell, I was dissapointed with the floral spray that was delivered to my sister-in-law's wake. I paid for a PREMIUM spray and but what I got was standard, at best. The white roses were turning brown at their edges, only a few of the lilies were actually open, and there was room for a lot more flowers (too much green was showing). The floral shop that produced this spray should be embarrassed.”

Helpful Report

Posted 3 months ago

Thank you for allowing us to assist you with your order. Please let us know if there's anything else we can help you with.

Posted 3 months ago

“Although no delivery on Monday! It was excellent flowers were beautiful and well designed! Very happy!”

Helpful Report

Posted 3 months ago

Thank you so much for your fantastic review! We’re so glad to hear that you loved the flowers and found them beautifully designed. Your happiness is our top priority, and we appreciate your understanding regarding the delivery.

Posted 3 months ago

“Flowers were beautiful-even better than pictured. Sadly, the arrangement, sent to a funeral home, did not include the card to inform the recipient on who sent them.”

Helpful Report

Posted 3 months ago

Thank you for your thoughtful review, Michelle. We're so glad to hear that the flowers were beautiful and exceeded your expectations. We sincerely apologize for the oversight regarding the card, and your feedback is invaluable.

Posted 3 months ago

“We made our order from Sweden to a relatives funeral in Ammon, ID. It all went well and we got a confirmation that the flowers were delivered.”

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Posted 3 months ago

Thank you for your feedback! We truly appreciate your business!

Posted 3 months ago

“We lost a very special cousin. She was a one of a kind ,sweet, caring person. Her husband was left behind, so we were looking for a fast delivery and beautiful plant. We found this at FTD, we picked a flowering plant. It was delivered on the date at a reasonable price. He loved it and said it was a beautiful reminder of his wife that he can care for now. We were very happy with the service of FTD. Thank you!”

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Posted 3 months ago

Thank you for your heartfelt review, Rebecca. We are so touched that our flowering plant could provide comfort and serve as a beautiful reminder of your beloved cousin. It’s wonderful to hear that the delivery met your expectations and brought joy during such a difficult time. We truly appreciate your kind words and support!

Posted 3 months ago

“The order processed easily. The item I picked was delivered on the day specified. The flower was beautiful and the wind chime was a perfect gift for someone close to me who lost someone special in their life. Thank you for helping me show my love for my family across the country.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review! We’re delighted to hear that the flowers and wind chime were special gifts for your loved one. It's a joy to help you express your love across the miles. We truly appreciate your support!

Posted 3 months ago

“Outstanding service and flower arrangement.”

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Posted 3 months ago

Thank you so much for your wonderful review! We’re thrilled to hear that you were pleased with our service and the flower arrangement. Your positive feedback truly motivates us to keep delivering excellence.

Posted 3 months ago

“I ordered a peace lily plant, unfortunately they didn’t have any, they did contact me right away I told them my situation , they did switch it up and made a more than beautiful bouquet of flowers and delivered it the very next morning! Thank you FDAFLOWERS!”

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Posted 3 months ago

Thank you so much for your kind words, Julie! We’re thrilled to hear that we could create a beautiful bouquet for you. Our team works hard to ensure timely delivery and a great experience, and we're so glad we could assist you. Warm wishes, Team FTD Flowers

Posted 3 months ago

“Didn’t get delivered on the selected date. Didn’t ship the flowers til the night before the delivery date from a different state and then claimed a slow down in the UPS system caused the missed delivery date. I attempted to rectify the situation through chat, but they weren’t willing to refund me anymore than 20%. Will be lodging a dispute with my card. STEER CLEAR.”

Helpful Report

Posted 3 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 3 months ago

“My daighter sent flowers for our 59 th Wedding Anniversary. They were delivered in a beaten bent box that was left on the doorstep in the heat. No one wrong bell or knocked Flowers were wilted mashed broken. A sad drab arrangement.I tried numerous tumes to send pics but your site couldnt upload the pics”

Helpful Report

Posted 3 months ago

Thank you for your feedback and for taking the time to speak with us today. We appreciate the opportunity to resolve this matter.

Posted 3 months ago

“Very very disappointed with the arrangement. The picture of the arrangement I purchased - and I upgraded to the more expensive arrangement showed roses and higher end flowers. The arrangement that was delivered had all very inexpensive flowers. This was sent for a relatives 70th birthday so I spent more money to make it extra special as we were not able to fly across country to celebrate. I understand that flower substitutions may be made however, roses are not seasonal and the arrangement should have included them as per the picture on the website. The flowers in the arrangement were all flowers that are generally filler flowers. I doubt I will use your service again and I have purchased and sent arrangements through FTD in the past on several occasions.”

Helpful Report

Posted 3 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 3 months ago

“Arrangement was beautiful and as expected. Delivered on time.”

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Posted 3 months ago

Thank you so much for your lovely review, Annette! We're delighted to hear that you found the arrangement beautiful and that it arrived on time. Your satisfaction means the world to us!

Posted 3 months ago

“FTD should be honest about the delivery timing. I ordered flowers to be delivered on 7/19, but it was not delivered until 7/21. There was no indication of possible delay in delivery when the order was placed.”

Helpful Report

Posted 3 months ago

Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Posted 3 months ago

FTD Flowers is rated 2.8 based on 950 reviews