FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.03

3.0 Rating 1,127 Reviews

48 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were great and the delivery was punctual.”

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Posted 3 months ago

Thank you so much for your kind review! We're delighted to hear that you loved the flowers and that they were delivered punctually. Your satisfaction is what drives us!

Posted 3 months ago

“Delivered on time and beautiful flowers”

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Posted 3 months ago

Thank you for your wonderful review! We're thrilled to hear that your flowers were delivered on time and were beautiful. Your satisfaction is our top priority!

Posted 3 months ago

“Beautiful arrangement! Just as I ordered!”

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Posted 3 months ago

Thank you for your fantastic review! We're thrilled to hear that you loved the arrangement just as you ordered. Your satisfaction means the world to us!

Posted 3 months ago

“The delivery was left on the porch without ringing the doorbell. The flowers were left in the summer heat for almost four hours without the recipient knowing that they were there. She was home the entire time. Very disappointed!”

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Posted 3 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 3 months ago

“Flowers were wilted upon arrival. I was only offered a 20 percent refund.”

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Posted 3 months ago

We appreciate your feedback and thank you for speaking with us today, which has enabled us to resolve this matter.

Posted 3 months ago

“2 times in a row in less than a month flowers were not delivered on time. One was to a person over 105 years old; another was to a person over 80 years old. For the person over 105 years old when I contacted FTD no one ever responded. When I contacted FTD about the person over 80 years old, FTD stated it was not their problem; it was UPS as they did not deliver on time. In both cases, I ordered well over a week in advance. Get the flowers to the people on time! No excuses. The excuses given were pathetic. At least take ownership of your mistakes and make them right ... and not by offering a 50% discount.”

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Posted 3 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 3 months ago

“FTD's website very easy to navigate. The pictures of potential flower arrangements were gorgeous! We were so happy with the bouquet we chose, as was the person we shose them for. They were beautiful in "real life" too!”

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Posted 3 months ago

Thank you so much for your amazing review, Kirsten! We're delighted to hear that you found our website easy to navigate and that you loved the bouquet you chose. It's wonderful to know that both you and the recipient were so happy with the arrangement!

Posted 3 months ago

“The flowers were delivered earlier in the day as requested. Thank you!”

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Posted 3 months ago

Thank you for your fantastic review! We're so glad to hear that the flowers were delivered earlier as requested.

Posted 3 months ago

“My sister loved the birthday flowers and I appreciated the email letting me know when delivery was completed. I have always been very pleased with my FTD orders over the years. Thank you for a wonderful product and great service.”

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Posted 3 months ago

Thank you for your wonderful review, Jeanne! We're so glad to hear that your sister loved the birthday flowers and that you appreciated our delivery update.

Posted 3 months ago

“My daughter was very pleased with her birthday arrangement! Said that they were beautiful.”

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Posted 3 months ago

Thank you for your lovely review, Janet! We're thrilled to hear that your daughter was pleased with her birthday arrangement and found them beautiful. Your kind words mean a lot to us!

Posted 3 months ago

“Our experience in the past has been pretty good with FTD. The flowers are usually quite nice. For my recent order placed yesterday (9/4/2025), the ordering on line was frustrating at best. The screens were difficult to navigate and when I tried to use the "Place Order" button it kept reverting to the information above it so that button was not visible. After several attempts and finally moving the entire screen myself, I finally was able to place the order. You need to fix that.”

Helpful Report

Posted 3 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 3 months ago

“My last order never arrived to my niece. She was going to display it next to her mother's urn, during her life memorial. My niece was heart broken. The other order from this florist was delivered to the wrong address.”

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Posted 3 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 3 months ago

“Thank you for a beautiful gift for my daughter. The delivery was on time and the money tree was amazing.”

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Posted 3 months ago

Thank you so much for your wonderful feedback! We're delighted to hear that the money tree was amazing and that the delivery was on time. Your support means so much to us!

Posted 3 months ago

“Beautiful roses”

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Posted 3 months ago

We appreciate your review and appreciate you taking the time.

Posted 3 months ago

“The flowers were beautiful. My sister loved the pastel colors. She was so happy, they made her cry.”

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Posted 3 months ago

We're so happy to hear that your sister loved the pastel colors and that the flowers brought her so much joy! Thank you for sharing such a touching moment with us.

Posted 3 months ago

“The delivery was timely and the flowers were absolutely beautiful.”

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Posted 3 months ago

We're thrilled to hear that the delivery was timely and that the flowers were so beautiful! Thank you for your kind words, and we appreciate your support!

Posted 3 months ago

“Do not use!!!! Quality has gone dooooown down down down in recent years. I have been sending flowers a few times a year for many years now... I always order the premium bouquets. And for 100$+ to continue to get bouquets that are smaller than a soccer ball and completely underwhelming is very disappointing This time I placed an order on August 30 for delivery on September 2nd.... Then they notify me that they won't be able to deliver untill the 4th, but FTD only wants to refund me the same day delivery fee which doesn't apply... Terrible communication.... Terrible customer service. I canceled the order and will never use this service again. Yuck yuck yuck. Sace your money. Call a florist directly in the area you are ordering from. You will get more bang for your buck.”

Helpful Report

Posted 3 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 3 months ago

“Recipient feedback was flowers delivered were beautiful and delivery person took the time to set them up in her home to their best advantage.”

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Posted 3 months ago

We're so glad to hear that the flowers were beautiful and that our delivery person took the time to set them up perfectly! Thank you for sharing your wonderful feedback with us.

Posted 3 months ago

“One of the stems of the 15 sunflowers was broken up at the flower when they arrived. We opened them up right away but they never really opened up fully. Certainly nothing like the photograph on their site of the gorgeous huge sunflowers. I also completed their survey and asked to be contacted but have heard nothing. Overall, a very disappointing experience”

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Posted 3 months ago

“FTD delivered the wrong floral arrangement and the one they delivered half the flowers were dead! I will never trust FTD with my flower orders ever again! A horrible experience that nobody will take accountability for.”

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Posted 3 months ago

FTD Flowers is rated 3.0 based on 1,127 reviews