FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 2.77

2.8 Rating 950 Reviews

41 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Birthday cake arrangement was a perfect gift for my dear friend. She is enjoying it very much.”

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Posted 3 months ago

Thank you for your lovely review, EJA! We’re so happy to hear that the Birthday cake arrangement was a perfect gift for your friend. It’s wonderful to know she is enjoying it! Your support means everything to us, and we look forward to helping you celebrate more special moments in the future.

Posted 3 months ago

“Ordered funeral flowers. These flowers were absolutely beautiful and identical to the online order.”

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Posted 3 months ago

Thank you so much for your kind review! We are truly honored to be a part of such meaningful moments, and we’re thrilled to hear that the flowers were just as beautiful in person as you expected. Your satisfaction is our top priority, and we look forward to serving you again in the future!

Posted 3 months ago

“I was shocked when my mom’s birthday flowers were an entirely wrong bouquet. Also, flowers were droopy snd petals falling off as she took them out of the box. I complained and they first only gave 25% off. I said that wasn’t really acceptable and they gave another 25%. They are overpriced as it is so in my opinion, 50% off still doesn’t make up for it. I gave up complaining and just wont ever use them again. I am so embarrassed I sent them to my mom. Posting a pic of what I ordered and what was received for $86”

Helpful Report

Posted 3 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail and they have sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don’t hesitate to contact us if you need any further assistance—we’re here to help.

Posted 3 months ago

“Iam VERY upset with this company! I ordered these specifically for my mother in laws birthday..... which was TODAY.... that's why i put the delivery date today, and they NEVER came today!!!. I should have never used this company. I have always ordered local and i decided to give yall a try and not only was my package NOT delivered today but when I placed the order yesterday my total was 65 dollars and some change. But yall charged my card 80 something dollars. NEVER again will i use this company!!!”

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Posted 3 months ago

A supervisor has contacted you regarding your experience. They have left both a voicemail and an email concerning the resolution. Please let us know if there is anything else we can assist you with.

Posted 3 months ago

“The sympathy basket really left something to be desired. The flowers were sparse, and there were big spaces. There were only 3 roses in the design, which left me wondering what I paid for. Sad…”

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Posted 3 months ago

A supervisor has reached out to you and left a voicemail and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don’t hesitate to contact us—your needs are our priority.

Posted 3 months ago

“I have ordered from FTD twice in the last 6 months. Both times the orders were to congratulate my children on opening a business. The March ordered arrived 3 days late. I did not complain and I accepted that things happen. It was unfortunate but not life altering. I gave them another try and they failed again. I placed an order on July 12th to be delivered on July 15th for a Grand Opening. I have reached out several times and now they are saying it should be there by July 17th. This is unacceptable for orders that were each over $100. Contact a florist directly in the town you are sending to and avoid FTD at all costs.”

Helpful Report

Posted 3 months ago

A supervisor has reached out to you regarding your experience. They have left a voicemail and sent an email regarding the resolution. Please contact us if there's anything else we can assist you with.

Posted 3 months ago

“The photo did not depict the actual (significantly smaller) bouquet that was delivered. Extremely disappointed. The size of the bouquet was so small and the photo I received from the recipient also looked like the flowers were not fresh.”

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Posted 3 months ago

Thank you for allowing us to assist you with your order. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 3 months ago

“The Flower arrangement looked nothing like my order, the mylol balloon looked like it was for a litte kid so did the two little boxes of chocolates. it definately was worth the money I paid($140.07) for the order.”

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Posted 3 months ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 3 months ago

“bouquet was more beautiful and fuller than I had expected”

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Posted 3 months ago

Thank you so much for your wonderful review! We’re overjoyed to hear that the bouquet exceeded your expectations. Your appreciation means the world to us, and we can’t wait to bring more beautiful arrangements into your life in the future!

Posted 3 months ago

“While theaeeange4ment showed up beautiful it was not delivered on time. Very disappointend that it didn't arrive on my best friends 80th birthday.😒”

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Posted 3 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 3 months ago

“My friend sent me a picture of what was delivered and it was no where near as good as the advertisement for what I purchased. This happens frequently with orders - someone is making alot of money by being paid highly for below average flowers.”

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Posted 3 months ago

Thank you for allowing us to assist you with your order. Please let us know if there's anything else we can help you with.

Posted 3 months ago

“When the flowers in the planter arrived at the recipients home, she told me the flowers were crushed since the box was too small to fit the entire planter and it looked like it was just pushed into the box and the lid closed on top of the flowers.”

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Posted 3 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 3 months ago

“AMAZING!!”

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Posted 3 months ago

Thank you so much for your amazing review, Blanche! We’re absolutely thrilled to hear that you had such a great experience. Your kind words motivate us to keep delivering exceptional quality and service. We look forward to being part of your next floral moments!

Posted 3 months ago

“I ordered this beautiful flower box for a friend who is going through a rough time. It was incredibly simple and quick. They were delivered to her right on time and she absolutely loved them! I use FTD.com for all of my flower orders and have always been very pleased.”

Helpful Report

Posted 3 months ago

Thank you so much for your heartfelt review, Janet! We’re truly delighted to hear that the flower box made such a positive impact for your friend during a tough time. Your continued trust in FTD.com inspires us to keep providing beautiful moments and seamless experiences. We can’t wait to help you with your future orders!

Posted 3 months ago

“Speedy delivery, with a smile, saved me in a pinch. Well done!”

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Posted 3 months ago

Thank you so much for your kind words! We’re thrilled to hear that our speedy delivery helped save the day for you. Your satisfaction is our priority, and we look forward to serving you again soon!

Posted 3 months ago

“It wasn't the best floral arrangement. The blooms could have been fresher and it did not look as large as I’d hoped.”

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Posted 3 months ago

Thank you for allowing us to assist you with your order. Please let us know if there's anything else we can help you with.

Posted 3 months ago

“Flowers I ordered were substituted and not the quality I paid for. Instead of roses and carnations, the arrangement had mostly daisies, lupin, a few carnations and 2 large day lilies. They were in a plain, clear vase instead of the nice wooden box.”

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Posted 3 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 3 months ago

“The flowers didn’t look like what I ordered. Very small, spray colored blue hydrangeas! Embarrassing.”

Helpful Report

Posted 3 months ago

Thank you for bringing this to our attention and for your feedback. We do see that a full refund was processed. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Posted 3 months ago

“This was an important order and everything was absolutely excellent, esp. the flowers...Thank you.”

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Posted 3 months ago

Thank you so much for your wonderful review, Robert! We're overjoyed to hear that everything met your expectations and that the flowers were especially excellent. Your appreciation truly inspires us to continue delivering beautiful moments.

Posted 3 months ago

“I ordered flowers to be delivered on Saturday. I got an apology email stating that the flowers could not be sent on that date. They said that the flowers would be sent instead on Monday, the 14th. I received another of the same emails stating they couldn't be delivered today but they would deliver them on the 15th. Really? What's the point of asking for a date that you want flowers delivered if you're just going to deliver them when you darn well please? I canceled the order and am so disappointed with this company. There's no excuse for this! Buyer beware!”

Helpful Report

Posted 3 months ago

A supervisor has reached out to you regarding your experience. They have sent an email regarding the resolution. Please contact us if there's anything else we can assist you with.

Posted 3 months ago

FTD Flowers is rated 2.8 based on 950 reviews