“Never got my flowers and said it was delivered and they tried to argue it but I emailed them my camera footage from that day. Don’t waste your time on this site”
“Regarding order 61738932542. This was sent to a patient in the hospital and was delivered by UPS to the shipping and receiving dock. They never made it to the patient. I'm appalled that FTD would treat a customers order like hospital supplies. I will never order on line again, or from your company. I was told by your company to call UPS.”
“I ordered flowers on the Thursday 12/26to be delivered on 12/27 to a friend who had a family death, got an email at 4.30 in the afternoon saying unable to deliver, will be delivered 3 days later!! Called this morning and was told delivery would definitely be today, got a call at 4.30pm today saying unable to deliver as florists closed until after new year which they are not!! Absolutely furious and canceled and demanded refund. Bloody useless company, NEVER EVER USE THEM!!!”
“I ordered flowers on 12/28. They were supposed to deliver flowers today(12/29) and they didn't deliver them. When I called around 6:15pm they said they would deliver them by 8pm and no delivery. I called at around 8:20pm and they apologized and offered a discount. I cancelled the order.”
“What a rip off!! I paid over $100 for this bouquet and it was nothing like the picture on the FTD website! I was actually embarrassed by the flowers that were delivered!!! 1st photo is what I received and the 2nd photo is what I ordered and what it should have looked like. I won’t be using FTD in the future, that’s for sure!!”
“I hate to add to the list of disappointing Christmas orders, but I had the same experience as many of you. Ordered flowers for delivery to a family member on 12/24. Called three times. Was told to wait another day for the vendor to respond to the request. Finally requested a refund today. Was sent an email confirming it would be 1-3 days for a full refund. All calls are routed to a call center in India. It's sad that a company that we all thought was reputable is not anymore.
I've had great experiences with Pro Flowers and nothing like this has ever happened. I will never use FTD again. Funny that they ask for photos, but impossible to provide when the product never gets delivered. What a scam.”
“Everything I was told was completely to unreliable as nothing was delivered.
Not even late!
Frustrating, disappointed and angry!!!
How does this company exist!?!”
“I am very disappointed with FTD. They promised me my flowers would arrive before Christmas. Today, Dec 27, the have yet to arrive and I cancelled the orders. It is difficult to understand those who are taking the order. I will never deal again with this company,”
“This is a terrible company to order from. I bought a beautiful flower Christmas tree to be delivered before Christmas to a good friend who is dying. I thought it would brighten the day and room. Never comes, never comes it's now the 27th!! Call goes to the Philippines and I can't understand her and was finally canceled. I am so disappointed and upset!”
“Grossly incompetent service. They promised delivey ona certian and nothing ever arrived. No correspondence with updates, absolutely nothing from FTD, though they happily charged my credit card.arged my credit card. This all after multiple emails and phone calls and no solution to the situation has been provided.”
“so I ordered flowers for my wife’s special last day at work. I specifically requested the flowers be delivered to work before 11 AM. I even called, was redirected to a call center in the Philippines, told that they would contact the florist, but of course the flowers were never delivered. They said they deliver them by 6 PM, the office closes at noon. When all said and done, they refunded me a whopping 1/3 of the price of my order. Supposedly they’re gonna deliver to my house, but that kind of ruins the entire effect and point. Thank you for ruining my special occasion, FTD, I will never order from you again nor would I advise anyone to order flowers from them for any type of special occasion. They are a joke.”
“I was very embarrased with the flower arrangment that was delivered to my best friend for Christmas. I paid ~$100 for these flowers and they didn't even deliver the ones I ordered. The flowers looked like they were $20 and it was very disappointing. We spoke to customer service about our frustration, in which they told us they will rearrange the delivery with the correct flowers at no cost to us, but they never did. Horrible customer service, looks like I'll have to chargeback with my bank now. Scam, avoid this website! Never ordering from this place again.”
“Absolutely disgraceful that a company with their reputation would FAIL to deliver flowers before Christmas. I would never order from FTD again as they FAILED to deliver a Christmas bouquet to my sister on the 23rd. I am beyond disappointed and will NEVER recommend them to anyone. Shame on you, FTD.”
“They don’t even deserve one star. Two orders and neither one looked even close to what I ordered. I paid for premium and both arrangements had 5/6 flowers. One wasn’t even delivered and I had to make a follow up call. So very disappointed and will never use them again.”
“My daughter sent a centerpiece for Christmas and what arrived was a joke! She paid $95 for an arraignment that should have included roses and in the shape of a tree. What came was mainly white daisies (dying 3 days later) and a few red carnations. I get better bouquets from my local Kroger for $8.99 I feel so bad for the disappointment this caused my daughter, who was trying to do something nice. The picture upload is not working on this site.”
“I only provided 1 star because they really deserved 0. My husband ordered flowers for me. When they didn't come as expected- I called the FTD 1-800-736-3383. They kept putting me off- just one more day from 9 am to 9 pm....2 more days and no delivery. When I called today- They said they were not able to get through to the supplier who was to deliver the arrangement. With 4 different calls - I was transferred to various other upper management personnel. Finally- I told them to cancel the order and to credit my husbands account. The person I spoke with agreed and said they would cancel because the order wasn't delivered. I waited online for them to email me the cancelled order. The form they sent did not provide any verbage that said the order was cancelled and the money would be refunded. So I told them that it was not appropriate to not include this information. So I waited while they re-sent the corrected information. This time I received a general email message without the pertinent information included. I said that this was insufficient and needed it to include the appropriate information. This business must be off-shore and certainly doesn't use normal business practices in the handling of their ordering and cancellations. I am very dubious that it is a legitimate business and am rather surprised by how they handled my husband's order. Oh- and I almost forgot- they attributed 2 different order numbers to this order- how confusing is this? I would never recommend their service. People- Look for a local florist- don't be duped into believing you are going to get good service - or that the flowers will look as good as the pictures they use as representations of the work of independent florists...Shoddy business practices!!!”
“Order delivered a few days ago did not even resemble what I ordered, didn't even look Christmasy festive and it was supposed to. Pic of what I got and what I ordered below.”
“one day late delivery without even a phone call
When the flowers came they were dead!
Overpriced to say the least
I could of went to acme and got nicer flowers
what a rip off”
“Received one email saying order could not be processed. Received another email with a different order number saying order was delivered. It was not. Customer service knows how to transfer a call but not rectify a problem.”
