FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 2.26

2.3 Rating 660 Reviews

29 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received email stating that I needed to call to process my order. I called & was transferred 9 times to every non English speaking person. Then I was told I needed to speak to finance & they weren't available although the email stated they were available 24/7. I immediately got another 2 emails to call. I called again, transferred another 6 times. Finally I just asked to cancel my order. If you can't transfer the phone to the correct person how can I expect you to deliver flowers to Colorado.”

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Posted 8 months ago

“I ordered flowers for my wife at work with same day delivery. No delivery that day. I called and spoke to someone I could barely understand and I was assured it would be delivered the next day at her work. Surprise! It was not delivered. A lot of money and delivery fees for such poor service.”

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Posted 8 months ago

“Big cooperate take over. No more home town florist! I ordered a plant to be delivered to my daughter’s office for her birthday. No delivery person from a shop. It came in a brown cardboard box delivered from UPS! My daughter was a little concerned receiving a box at work that she didn’t know who it came from as she works in a municipal building. I paid a $20 delivery fee for this not to mention the plant was over priced. Never again will I support the big corporate giant.”

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Posted 8 months ago

“First, they sold me a bouquet of flowers. Then for two days in a row, I had to call because they kept switching up the flowers and making me reapprove it. Finally, they didn’t deliver anything at all and so now I’m trying to get a refund what a complete waste of time”

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Posted 8 months ago

“I had ordered birthday flowers for a friend. I requested delivery before 3:00 as she was leaving early. They didn't arrive until after she left. Very disappointed. Will not use them again. My husband had a similar experience on Valentine's Day. I didn't get the order at all.”

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Posted 8 months ago

“I requested POD signature 2 times. I did not receive the name of the signator. Will not use FTD further.”

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Posted 8 months ago

“Ordered birthday flowers a day early that were delivered at 5:09 pm. If this had been her place of employment, she would have gone home for the day. She thought I had forgotten her on a significant birthday. It shouldn't take 34 hours to deliver local flowers when this is what the business core function. I'm still waiting to verify that what was delivered was what was ordered. I don't have much confidence at this point in the entire transaction.”

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Posted 8 months ago

“ONE STAR IS TOO MUCH!!!! I ORDERED A RED POISETTIA WITH BASKET AND BOW. WHAT WAS DELIVERED WAS A WILTED ONE WITH ON BASKET, NO BOW AND LOOKED LIKE IT CAME FROM KMART. I ASKED THE RECIPIENT FOR A PICTURE AND SENT IT ALONG WITH MY COMPLAINT. FOR SEVERAL DAYS I GOT EMAILS APOLOGIZING AND SAYING THEY WOULD REDELIVER. THEY DIDN'T.NEXT THEY TOLD ME THEY WERE GIVING ME PARTIAL REFUND AND WOULD SEND "COMPLIMENTARY BOUQUET." IF THEY CAN DELIVER THAT, WHY COULDN'T THEY DELIVER WHAT I ORGINALLY ORDERED?! AFTER I SAID I WAS GOING TO COMPLAIN TO VISA ABOUT POOR PRODUCT/POOR CUSTOMER SERVICE, THE BETTER BUSINESS BUREAU, AND WRITE A REVIEW, NOW I'M GETTING FULL REFUND. REFUND DOES NOT MAKE UP FOR THE EMBARRASSMENT OF RECIPIENT GETTING UGLY FLOWERS!!! NEVER USE FTD!!”

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Posted 8 months ago

“They’re a scam! Don’t use them! Purchased flowers to be delivered. We have a ring video of the florist walking to the door knocking once then walking to the truck with the flowers - wasn’t on the porch more than 3 minutes. When we called to inquire- they refused to provide a refund and said they can’t do anything about that. It’s a scam! Do not use them!”

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Posted 8 months ago

“Very disappointing. Apparently they have a large collection and they can do anything for you. Promises, promises for flowers to arrive in time. Guess what: 24 hours delay!0 And it was for a birthday! What is the point to buy expensive, exotic flowers for a birthday, to pay for service in time and they would arrive next day! Be very careful with this company! I would not ever never use them or recommend them.”

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Posted 8 months ago

“The delivery time was perfect. The tulips never opened they all are turning brown and dying. Do not know what store they came from. They were a sympathy gift.”

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Posted 8 months ago

“Ordered from the website just fine, then the day before the order was supposed to go out they blocked the card and requested way too much information and a fax from a bank :/ who even faxes anything anymore. The call center was of course India, and they seemed to have no idea how to do a job. Tried to get the info to them, but they didn't like the fact that I was deployed overseas. So after 5+ phone calls and 15 emails I finally gave up with that useless company and submitted a charge back with my bank and called a local florist that was down the street from my wife's apartment. Completely useless company. Overcharging and under delivering.”

FTD Flowers 1 star review on 27th November 2024

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Posted 8 months ago

“The item my sister received was nothing like the deluxe item I ordered for her birthday. Very disappointing!”

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Posted 8 months ago

“Ordered flowers on FTD and they were delivered to the wrong address. I was told I was getting a partial refund but in reality I received a credit that was only good for two months, and didn’t even cover the full delivery charges of $19.99. I will NEVER use FTD again. I will call the florists directly because at least then you know who you’re dealing with and can work directly with the florist handling your flowers. FTD has become a nightmare to use.”

FTD Flowers 1 star review on 25th November 2024

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Posted 8 months ago

“This is the second time I have dealt with FTD and the second time they have messed up the delivery. The first time was for my grand-daughters high school graduation. I ordered them in plenty of time and was assured they would be delivered on her graduation day. I get an e-mail the day of delivery that the order will be late and she did not get it until 2 days later. Dealing with customer service was a joke, you could not understand the people due to strong foreign accents. So I decided to give them another chance and on November 19th I ordered flowers for my grand-daughters Sweet 16 and I was promised a delivery on November 23rd. At 3:30 that afternoon there was still no delivery so I checked with customer service and tried to speak to someone but I could barely understand them due to a strong foreign accent. He assured me the flowers were out for delivery. An hour later I receive an e-mail that they are unable to deliver the flowers because the florist did not have the correct flowers and they would put different ones in and "try" to get them delivered on Monday the 23rd. What kind of service is this? an out and out lie by customer service telling me the flowers were out for delivery when in fact the arrangement was not even made yet. I call customer service again and speak to a woman who I could barely understand and she said I was not lied to, just how does she figure that? I told her I was assured they were out for delivery when in fact they were not even made up, so how are they "out for delivery". She told me she would add more flowers and refund some money when I told her I was going to write a bad review. She was more concerned that I did not write a bad review rather than deal with the poor customer service. NEVER AGAIN WITH FTD.”

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Posted 8 months ago

“I received a gift from a dear friend and the mums were dying and dead. When I called customer service, they could only give my friend a partial refund. I did not want to hurt her feelings by telling her that her gift was delivered dead.”

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Posted 8 months ago

“BEWARE of possible bate and switch!! I paid for a beautiful full spray of casket flowers, but received an embarrassingly small spray that didn't even cover half of the casket. After complaining to the FTD customers service department, I received a partial refund, however, I still overpaid for what I received. I'm including photos of what I ordered versus what I received. There was supposed to be a card included, but there wasn't no card, so I'm unaware of the actual FTD Florist who filled my order.”

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Posted 8 months ago

FTD Flowers 1 star review on 18th November 2024

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Posted 8 months ago

“If I could leave a review less than one star I would. I placed an order for same day delivery as advertised. They called and delayed a day. Then the next day it still wasn’t delivered and I called and they assured me it would be delivered the next day. After three days the order was cancelled with no explanation. When I called they said it couldn’t be locally sourced. Do not order from them. They are inconsistent and i communicative.”

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Posted 8 months ago

“Flowers look nothing like what I ordered, for the amount I paid the quality was terrible.”

FTD Flowers 1 star review on 15th November 2024

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Posted 8 months ago

FTD Flowers is rated 2.3 based on 660 reviews