FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.20

3.2 Rating 1,279 Reviews

53 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My sister loved the birthday flowers and I appreciated the email letting me know when delivery was completed. I have always been very pleased with my FTD orders over the years. Thank you for a wonderful product and great service.”

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Posted 5 months ago

Thank you for your wonderful review, Jeanne! We're so glad to hear that your sister loved the birthday flowers and that you appreciated our delivery update.

Posted 5 months ago

“My daughter was very pleased with her birthday arrangement! Said that they were beautiful.”

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Posted 5 months ago

Thank you for your lovely review, Janet! We're thrilled to hear that your daughter was pleased with her birthday arrangement and found them beautiful. Your kind words mean a lot to us!

Posted 5 months ago

“Our experience in the past has been pretty good with FTD. The flowers are usually quite nice. For my recent order placed yesterday (9/4/2025), the ordering on line was frustrating at best. The screens were difficult to navigate and when I tried to use the "Place Order" button it kept reverting to the information above it so that button was not visible. After several attempts and finally moving the entire screen myself, I finally was able to place the order. You need to fix that.”

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Posted 5 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 5 months ago

“My last order never arrived to my niece. She was going to display it next to her mother's urn, during her life memorial. My niece was heart broken. The other order from this florist was delivered to the wrong address.”

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Posted 5 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 5 months ago

“Thank you for a beautiful gift for my daughter. The delivery was on time and the money tree was amazing.”

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Posted 5 months ago

Thank you so much for your wonderful feedback! We're delighted to hear that the money tree was amazing and that the delivery was on time. Your support means so much to us!

Posted 5 months ago

“Beautiful roses”

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Posted 5 months ago

We appreciate your review and appreciate you taking the time.

Posted 5 months ago

“The flowers were beautiful. My sister loved the pastel colors. She was so happy, they made her cry.”

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Posted 5 months ago

We're so happy to hear that your sister loved the pastel colors and that the flowers brought her so much joy! Thank you for sharing such a touching moment with us.

Posted 5 months ago

“The delivery was timely and the flowers were absolutely beautiful.”

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Posted 5 months ago

We're thrilled to hear that the delivery was timely and that the flowers were so beautiful! Thank you for your kind words, and we appreciate your support!

Posted 5 months ago

“Do not use!!!! Quality has gone dooooown down down down in recent years. I have been sending flowers a few times a year for many years now... I always order the premium bouquets. And for 100$+ to continue to get bouquets that are smaller than a soccer ball and completely underwhelming is very disappointing This time I placed an order on August 30 for delivery on September 2nd.... Then they notify me that they won't be able to deliver untill the 4th, but FTD only wants to refund me the same day delivery fee which doesn't apply... Terrible communication.... Terrible customer service. I canceled the order and will never use this service again. Yuck yuck yuck. Sace your money. Call a florist directly in the area you are ordering from. You will get more bang for your buck.”

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Posted 5 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 5 months ago

“Recipient feedback was flowers delivered were beautiful and delivery person took the time to set them up in her home to their best advantage.”

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Posted 5 months ago

We're so glad to hear that the flowers were beautiful and that our delivery person took the time to set them up perfectly! Thank you for sharing your wonderful feedback with us.

Posted 5 months ago

“One of the stems of the 15 sunflowers was broken up at the flower when they arrived. We opened them up right away but they never really opened up fully. Certainly nothing like the photograph on their site of the gorgeous huge sunflowers. I also completed their survey and asked to be contacted but have heard nothing. Overall, a very disappointing experience”

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Posted 5 months ago

“FTD delivered the wrong floral arrangement and the one they delivered half the flowers were dead! I will never trust FTD with my flower orders ever again! A horrible experience that nobody will take accountability for.”

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Posted 5 months ago

“all is good.”

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Posted 5 months ago

We're so glad to hear that everything was good! Your satisfaction means the world to us, and we can't wait to serve you again.

Posted 5 months ago

“Was somewhat disappointed in the arrangement sent. It was different from the picture shown. Not the same color flowers or number of roses that was supposed to be in it. Vase was a different color also. I purposely chose the arrangement because of the noted colors and the ones delivered were very different. Wish someone would have informed me all the substitutions being made. I would have picked something else. Not very happy !”

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Posted 5 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 5 months ago

“Flowers arrived in not good condition, a bit wilted actually. Very disappointing.”

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Posted 5 months ago

Thank you for allowing us to assist you with your order. Please let us know if there's anything else we can help you with.

Posted 5 months ago

“We are extremely disappointed and upset !! We sent a nice bouquet of flowers to our aunt Anne Losito to celebrate her 100th birthday. The tracking number said that the flowers were delivered yesterday. Since we didnt hear from her, we called her today and asked her if she liked the flowers. She was surprised and told us that there was nothing by her front door. She went looking for them and found them, dried and wilted after a full day in the sun with no water. This is totally unacceptable. You should send her a replacement bouquet of flowers and be sure to ring the bell. If there is no answer, please leave them by the front door, so she can see them. Please let us know. (727 644 1130)”

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Posted 5 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 5 months ago

“My mother loved her flowers! So far her favorite with FTD!”

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Posted 5 months ago

We're so glad to hear that your mother loved her flowers! Thank you for choosing FTD, and we appreciate your kind words!

Posted 5 months ago

“The arrangement was terrible. Flowers on one side and leaves on the other. I was very dissappointed. Especially after paying over $90. I'll have to find someone else for my flower gifts. I had to apologize to my step-daughter.”

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Posted 5 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 5 months ago

“The flowers are wonderful but I received an email announcing their delivery 4 hours before they arrived. This caused me to call customer support and worry about whether my order was actually going to arrive on time.”

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Posted 5 months ago

Thank you for your feedback, Lawrence! We're glad to hear you loved the flowers, but we understand the delivery email timing caused some concern. We appreciate you reaching out, and we'll use your input to improve our communication in the future.

Posted 5 months ago

“Even though we wrote a card to go in the flowers, a card that included our names, when we went to see our friend she said there was no card. And when she had asked the delivery person who had sent it he told her that he had no idea who had send it. So she had no idea who had sent it until the next day when we went to visit.”

Helpful Report

Posted 5 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 5 months ago

FTD Flowers is rated 3.2 based on 1,279 reviews