FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.20

3.2 Rating 1,279 Reviews

53 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My 81 yo mom received the wrong card/message. The one she received was inappropriate. I called customer service and really didn't help. Never use!”

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Posted 4 months ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 4 months ago

“The arrangement was very pretty and the recipients appreciated that the florist called and waited till they returned from a trip to deliver the arrangement.”

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Posted 4 months ago

Thank you for taking the time to review your experience with our service.

Posted 4 months ago

“It's September 2025, I order flowers for my wife here in San Antonio TX. The idiots left the arrangement on our door step in 95+ degree weather. Never again will they see $$ from me. Their customer service is even worst than the incompetent deliverer.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 4 months ago

“they were a BD gift to my long-time best friend who was delighted with them”

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Posted 4 months ago

Thank you for taking the time to review your experience with our service.

Posted 4 months ago

“The customers love beautiful flowers with the lilies. Delivery on time.”

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Posted 4 months ago

Thank you for the wonderful review! We’re so glad to hear that the lilies brought joy and that the delivery was timely. Your support means everything to us!

Posted 4 months ago

“Picture perfect from order 2 delivery & the bouquet was beautiful”

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Posted 4 months ago

Thank you for your lovely review! We're so pleased to hear that your experience from order to delivery was picture perfect and that you found the bouquet beautiful. Your feedback inspires us to keep delivering delightful moments!

Posted 4 months ago

“Everything was great they loved the arrangement”

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Posted 4 months ago

Thank you so much for your wonderful review! We're thrilled to hear that the arrangement was a hit. Your satisfaction means the world to us, and we look forward to serving you again.

Posted 4 months ago

“Sent this plant to my sister after the passing of her husband. It arrived promptly, was packaged beautifully and the price was reasonable. Definitely will be ordering from FTD again!!”

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Posted 4 months ago

Thank you for taking the time to review your experience with our service.

Posted 4 months ago

“I will never order flowers from you again. My order #60397131728 was never dilivered, not even after I called to ask that it be redelivered. The delivery address is not in a neighborhood where flowers would be stolen from the front porch. Not to mention the recipient was home to receive it. There was no proof of delivery either via photo. The address is correct BTW. I'd like a refund! And this the not the first time this has happened.”

Helpful Report

Posted 4 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 4 months ago

“Excellent service. Bouquet was beautiful. Website was very user friendly.”

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Posted 5 months ago

We appreciate your review and appreciate you taking the time.

Posted 5 months ago

“Family says the plants were lovely. Thank you for getting it there a day early”

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Posted 5 months ago

We appreciate you taking the time to post about your experience.

Posted 5 months ago

“When I forget a birthday or special occasion, they always have my back, by sending out my order right on time. Thanks again for being # 1 for me.”

Helpful Report

Posted 5 months ago

We appreciate your review and appreciate you taking the time.

Posted 5 months ago

“The flowers were great and the delivery was punctual.”

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Posted 5 months ago

Thank you so much for your kind review! We're delighted to hear that you loved the flowers and that they were delivered punctually. Your satisfaction is what drives us!

Posted 5 months ago

“Delivered on time and beautiful flowers”

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Posted 5 months ago

Thank you for your wonderful review! We're thrilled to hear that your flowers were delivered on time and were beautiful. Your satisfaction is our top priority!

Posted 5 months ago

“Beautiful arrangement! Just as I ordered!”

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Posted 5 months ago

Thank you for your fantastic review! We're thrilled to hear that you loved the arrangement just as you ordered. Your satisfaction means the world to us!

Posted 5 months ago

“The delivery was left on the porch without ringing the doorbell. The flowers were left in the summer heat for almost four hours without the recipient knowing that they were there. She was home the entire time. Very disappointed!”

Helpful Report

Posted 5 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 5 months ago

“Flowers were wilted upon arrival. I was only offered a 20 percent refund.”

Helpful Report

Posted 5 months ago

We appreciate your feedback and thank you for speaking with us today, which has enabled us to resolve this matter.

Posted 5 months ago

“2 times in a row in less than a month flowers were not delivered on time. One was to a person over 105 years old; another was to a person over 80 years old. For the person over 105 years old when I contacted FTD no one ever responded. When I contacted FTD about the person over 80 years old, FTD stated it was not their problem; it was UPS as they did not deliver on time. In both cases, I ordered well over a week in advance. Get the flowers to the people on time! No excuses. The excuses given were pathetic. At least take ownership of your mistakes and make them right ... and not by offering a 50% discount.”

Helpful Report

Posted 5 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 5 months ago

“FTD's website very easy to navigate. The pictures of potential flower arrangements were gorgeous! We were so happy with the bouquet we chose, as was the person we shose them for. They were beautiful in "real life" too!”

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Posted 5 months ago

Thank you so much for your amazing review, Kirsten! We're delighted to hear that you found our website easy to navigate and that you loved the bouquet you chose. It's wonderful to know that both you and the recipient were so happy with the arrangement!

Posted 5 months ago

“The flowers were delivered earlier in the day as requested. Thank you!”

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Posted 5 months ago

Thank you for your fantastic review! We're so glad to hear that the flowers were delivered earlier as requested.

Posted 5 months ago

FTD Flowers is rated 3.2 based on 1,279 reviews