FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 2.26

2.3 Rating 660 Reviews

29 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a 30+ year customer, I ordered flowers for my niece and sister for their birthdays. My niece's didn't arrive Monday, and they didn't even notify me there would be a delay. I checked with her today - No Delivery...2 days late! I called them - they said they would deliver today and give me 30% off my order. I said "OK" I got an email showing far less than 30% off and the wrong order number. I called to see what was going on. They said they can only refund off the flower portion of the order...not the mylar balloon, shipping or tax. To me, 30% off meant "off the total". To them, it meant a lot less! But, they didn't say that when I agreed to a 30% refund. To top if off, I got a massive runaround from customer service. After 30+ years of using FTD, I doubt I will ever use it again. I can't trust them anymore. (And, for the record - my niece's birthday present is still not delivered...2 days late. If it's not there today, I'm just filing a dispute for the total with my credit card company. Every call with their support takes 20+ minutes. Not worth it.)”

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Posted 9 months ago

“Ordered 2 weeks ahead 50 Red roses for our 50th wedding anniversary . They came 3 days late. Messed up our anniversary big time! Will not order thru this service again!!!!”

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Posted 9 months ago

“6 days before delivery date, we spent time choosing a lovely Thanksgiving cornucopia for our mom’s birthday close to the Fall holiday. Today, 2 days later, I started receiving emails about the item not being available and/or not being able to find a local florist to deliver. They could send it in an “award-winning gift box” thru FEDEX. We chose that option as we really wanted the Fall cornucopia from the website. They replied to my email that the cornucopia would be substituted and sent by FEDEX, but in a basic FTD box. What about the “award winning” box? I then saw that it was substituted for a strawberry swirl bouquet which looked nothing “fall” related cornucopia and cost LESS than what we ordered!! I’m curious to see if it’s delivered on time and what she actually receives… why would you have something online that isn’t actually available? Never again FTD.”

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Posted 9 months ago

“Your company is horrible. I ordered flowers for a relative that is I'll and they were supposed to be delivered on a Friday. On Monday that still weren't delivered and they had a lame excuse. Do not order from them.”

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Posted 9 months ago

“Worst experience ever! They were to deliver flower arrangements for my husbands funeral, they were to arrive the day before and did not. Then they said they would arrive by 10am the next day and they did not, They never arrived and they still did not refund my money. Worst customer service ever. Not only was there no apology for the flowers not arriving, they haven’t refunded me for flowers never delivered. Unbelievable.”

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Posted 9 months ago

“I ordered a flower from FTD on a Friday asking that it be delivered to the funeral home on Saturday. I received an email with my $158.00 receipt on it then never heard another word until after I went to the funeral on Sunday and realized no flower was there from my family. I reached out to them and was told they would research and get back to me. By Monday afternoon, I decided to call them again and they said they weren't able to fulfill my order....so what if I hadn't gone to the funeral and realized nothing was sent....how many times have they dropped the ball and the sender just thinks that the family hasn't sent thank you notes. BUT they keep the money...poor business practices. SHOP LOCAL!!!”

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Posted 9 months ago

“The flowers where delivered to my 99 year old aunt the same day she loved them.”

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Posted 9 months ago

“Affordable service fast and friendly!”

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Posted 9 months ago

“Beautiful fresh flowers, very good and effecient service , freindly online system , highly recommended !”

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Posted 9 months ago

“fast delivery and beautiful flowers”

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Posted 9 months ago

“I bought them for my wife on our Anniversary. She liked them so that me happy.”

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Posted 9 months ago

“Great local florist, on time and beautiful.”

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Posted 9 months ago

“Flowers were beautiful!”

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Posted 9 months ago

“Flowers are perfect for the occasion and the delivery was right on time.”

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Posted 9 months ago

“Totally pleased!”

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Posted 9 months ago

“The dozen roses that had sent to my dear friend in Holland Michigan were so beautiful, she loves them so much! Thank you FTD. In the future I will only choose FTD for my bouquet purchases.”

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Posted 9 months ago

“My flowers were delivered on time and my Aunt loved them! Will definitely order from them again!”

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Posted 9 months ago

“Late!!!!!!!!!”

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Posted 9 months ago

“I would like it if FTD deliverers handed it directly to the receiver. Once I called my party to ask if she'd received the flowers, she went outside and found them.”

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Posted 9 months ago

“Great service-making things right”

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Posted 9 months ago

FTD Flowers is rated 2.3 based on 660 reviews