FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.06

3.1 Rating 1,142 Reviews

49 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This order had a happy ending. When first ordered for my sister-in-law's birthday, the gift was to arrive on her special day. While checking the tracking it was taking way to long, and then I was informed it was to be rescheduled for delivery the next day, this was a food basket. It did arrive the following day, packaging was in disarray, dry ice melted. FTD replaced the order, all came in good order. Thank you.”

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Posted 4 months ago

Thank you for sharing your experience with us! We're so pleased to hear that the situation was resolved, and your sister-in-law received a lovely gift. Your feedback is greatly appreciated, and we're always here to help.

Posted 4 months ago

“They arrived on time, as pictured.”

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Posted 4 months ago

Thank you so much for your fantastic review, Linda! We're delighted to hear that your flowers arrived on time and matched your expectations.

Posted 4 months ago

“Online ordering was easy and convenient. Quality of flowers is always excellent.”

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Posted 4 months ago

Thank you for your amazing review, R! We're so glad to hear that you found our online ordering easy and that you consistently enjoy the quality of our flowers.

Posted 4 months ago

“Horrible. Ordered flowers on Sunday for same day delivery to a friend whose mother died. Only found out today, Wednesday,’ that they are just now “ready for delivery,” with no date provided, and only by calling did I find out they won’t be delivered until tomorrow - and I don’t trust they’ll be delivered. Just cancelled the order because I don’t trust your company and will use another florist.”

Helpful Report

Posted 4 months ago

Thank you for bringing this to our attention. A supervisor has reached out to assist. If there's anything we can help you with, please don't hesitate to let us know.

Posted 4 months ago

“I love ordering through FTD beautiful arrangements every time delivered on time. The only problem I have is when I do order if they never put a tag stating who it’s coming from the note I left I don’t know why this happened. I usually have to call the person I sent them to you to see make sure they got them. You need to make sure you do this. Follow up when you send out the flowers, but I will use you in the future just as I have and we should give me more perks sampling🤦‍♀️”

Helpful Report

Posted 4 months ago

Thank you for your wonderful review, Jeannie! We're thrilled to hear that you love our beautiful arrangements and that they arrive on time. We sincerely apologize for the oversight regarding the tags; your feedback is invaluable, and we will definitely work on ensuring this is corrected.

Posted 4 months ago

“VERY UPSET & DISAPPOINTED! Order was never recieved even though they said it showed delivered. My grandmother never got her floral delivery!”

Helpful Report

Posted 4 months ago

Thank you for bringing this to our attention and taking the time to speak with us. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 4 months ago

“I paid $132.40 for the "Rays of Life Bouquet - Deluxe" to be delivered to my mom on her 90th birthday. I get a email stating it wasn't going to be delivered. I called and the agent sent the order to a different florist for delivery. It wasn't delivered and stated it would be delivered the next morning before noon. It wasn't! I said if it's not delivered by 6pm to cancel the order. It was delivered approx. 7:30PM. The bouque she got was no better than flowers you could get at the grocery store for $20 bucks! I know, she sent me a picture of it, TERRIBLE! I'll never again use your service”

Helpful Report

Posted 4 months ago

Thank you for bringing this to our attention and for your feedback. We do see that the refund was processed in line with your wishes. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 4 months ago

“Ordered and received the most gorgeous rose arrangement for my Grandfather's funeral. Not only was it big and beautiful, it was half of what the funeral home would have charged for the same amount of flowers.”

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Posted 4 months ago

Thank you so much for your thoughtful review, Anna! We're truly honored that our roses could bring some beauty during such a difficult time. We strive to provide both stunning arrangements and great value, and your feedback means a lot to us.

Posted 4 months ago

“Flowers were left in a hallway not Delivered to the actual office , the person who the flowers were meant for received them the day after after a fellow employee found them outside , no calls to ask where the office is ,, never would ever use or recommend”

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Posted 4 months ago

Thank you for allowing us to assist you with your order. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 4 months ago

“Worse bouquet I have ever seen. We ordered the flowers on a Tuesday to be delivered 2 days later on Thursday. I thought the flower order would go to a local FTD florist but delivered till the requested day. Later that day I received an email the flowers were being shipped from Texas to be delivered on Thursday. I live in Idaho. I happen to be at the recipient's home when the flowers got there. The flowers were wilted and some half dead. I was able to notify FTD 2 days letter and the situation was rectified. I will continue to order from FTD, but hopefully will not go through this again.”

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Posted 4 months ago

“Thank you so much. Flower bouquet was beautiful!”

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Posted 4 months ago

Thank you so much for your lovely review! We're delighted to hear that you found the bouquet beautiful. Your support means a lot to us, and we’re glad we could help make someone’s day a little brighter.

Posted 4 months ago

“Don't know - flowers haven't been delivered yet”

Helpful Report

Posted 4 months ago

Thank you for bringing this to our attention. We do see that the order was delivered on the date requested. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 4 months ago

“I ordered flowers on Wednesday to be delivered on Friday. On Thursday I received an email with a UPS tracking number that said the flowers would arrive on Monday. When they arrived, the flowers were dried out and stinky. What a terrible experience”

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Posted 4 months ago

“Delivery was on time and recipients commented the arrangememt was beautiful”

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Posted 4 months ago

Thank you so much for your fantastic review, Beth! We're so pleased to hear that the delivery was timely and that the recipients loved the arrangement. Your satisfaction is our top priority, and your kind words truly brighten our day!

Posted 4 months ago

“Service was prompt, but the arrangement was 100% green plants with no blooming flowers that were shown in the pictures when I made the order. Disappointing.”

Helpful Report

Posted 4 months ago

Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.

Posted 4 months ago

“Second submission of review. Never heard anything from the other”

Helpful Report

Posted 4 months ago

Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience so we can assist. Thank you!

Posted 4 months ago

“I ordered a same day delivery of a sympathy bouquet for my dear friend who lost their beloved dog, a loving member of their family. They really appreciated the lovely flowers.”

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Posted 4 months ago

Thank you so much for your heartfelt review, Barbara! We're honored to have been a part of this moment for your friend during such a challenging time. We’re glad the bouquet brought them some comfort. Your kind words truly inspire us!

Posted 4 months ago

“The flowers arrived on time and they loved the flowers as well. Thank you!”

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Posted 4 months ago

Thank you so much for your wonderful review, Darvin! We’re thrilled to hear that the flowers arrived on time and brought joy to the recipients.

Posted 4 months ago

“I was extremely nervous about ordering flowers through any online flower service. I’ve heard of stories of disappointment and poor quality. That will not be my experience with FTD. I ordered a funeral spray found online and called the order only due to my concern of timing. The funeral was early morning. So I ordered them this past Sunday and they were delivered on Monday early evening the night before. Fresh and beautiful just what I ordered. Picture included of the beautiful spray that was delivered (Elegant Embrace Standing Spray). I just wanted to say thank you and feeling extremely satisfied with the whole process. Would order again without hesitation.”

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Posted 4 months ago

Thank you so much, Stephanie, for taking the time to share your wonderful experience with us! We are thrilled to hear that your flowers arrived fresh and beautiful, and that the timing was perfect for your needs. Your satisfaction means the world to us, and we truly appreciate your trust in FTD.

Posted 4 months ago

“Hello - In a nutshell, I was dissapointed with the floral spray that was delivered to my sister-in-law's wake. I paid for a PREMIUM spray and but what I got was standard, at best. The white roses were turning brown at their edges, only a few of the lilies were actually open, and there was room for a lot more flowers (too much green was showing). The floral shop that produced this spray should be embarrassed.”

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Posted 4 months ago

Thank you for allowing us to assist you with your order. Please let us know if there's anything else we can help you with.

Posted 4 months ago

FTD Flowers is rated 3.1 based on 1,142 reviews