FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.06

3.1 Rating 1,142 Reviews

49 %

of reviewers recommend FTD Flowers

Company Reviews

Metrics

Info

About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

Visit Website

Phone:

800-736-3383

Write Your review

Tell us how FTD Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were pointed downward and what was supposed to be an included teddy bear was a mylar balloon.”

Helpful Report

Posted 4 months ago

Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Posted 4 months ago

“The flowers were well received. Nice looking.”

Helpful Report

Posted 5 months ago

Thank you for your wonderful review, Herald! We're thrilled to hear that the flowers were well received and looked nice. Your feedback inspires us to keep delivering quality arrangements to our customers. Warm regards, Team FTD Flowers

Posted 4 months ago

“The flowes are great, although they are beginning fade afte 5 days. The delivery was very late in the day (on our anniversary) - 7:30 pm.”

Helpful Report

Posted 5 months ago

Thank you for your review, David! It’s great to hear that you enjoyed the flowers, though we’re sorry to learn that they started to fade after just five days and that the delivery time wasn’t ideal on your special day. We appreciate your feedback and will work to improve our service for future occasions. Warm regards, Team FTD Flowers

Posted 4 months ago

“Excellent, our daughter and grandkids loved the bouquet of flowers.”

Helpful Report

Posted 5 months ago

Thank you for your wonderful review, Robert! We're so glad to hear that your daughter and grandkids loved the bouquet. Your positive feedback truly encourages us to keep creating beautiful arrangements for our customers. Warm wishes, Team FTD Flowers

Posted 4 months ago

“Delivered as pictured. Responded quickly when I needed to change some important information.”

Helpful Report

Posted 5 months ago

Thank you for your fantastic review, Renee! We're thrilled to hear that your order was delivered just as you expected and that we could assist you promptly with the changes. Your satisfaction means the world to us, and we’re here whenever you need us! Warm wishes, Team FTD Flowers

Posted 4 months ago

“I ordered two arrangements for mother in law’s funeral service. One arrangement did arrive 15 minutes before the service started and one did not arrive at all. When I called about the arrangement they said they would send it out that afternoon (this was after the service and after everyone had left my house) and offered me $12 dollars off. The arrangements were beautiful but what good are they when the event (which is already a sad and stressful situation) is already open. Very disappointed.”

Helpful Report

Posted 5 months ago

We appreciate your feedback and thank you for speaking with us today, which has enabled us to resolve this matter.

Posted 5 months ago

“I ordered a Restored Bouquet - PREMIUM. The premium was NOT delivered. Why do we pay extra for a very nice bouquet and then it is not delivered? I'm attaching two photos - 1. what was received. 2. what is advertised by FTD as the difference between the three levels of flowers. VERY DISAPPOINTING especially when this is in honor of someone who passed. FTD?????!!!!!”

Helpful Report

Posted 5 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 5 months ago

“I would give zero stars if possible. Flowers arrived via UPS without water, in a very hot box. Completely dead. My wife, who is recently out of the hospital, literally laughed at the arrangement. It looks like one of those joke arrangements of dead flowers you send to someone you don't like.”

Helpful Report

Posted 5 months ago

We are so sorry for your experience! We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 5 months ago

“Dear FTD, I consistently use FTD for flower arrangements. They have typically been beautiful and delivered on a timely basis. We recently attended three visitations/funerals and two of the arrangements were lovely. The third arrangement was received today, July 17, and while attractive, was technically not what I ordered and not comparable. I ordered the Radiance in Bloom BASKET. The arrangement that was delivered was in a small, square vase, not a basket, and significantly smaller and not the “Premium” arrangement I paid for. Needless to say, I was extremely disappointed with this arrangement. I expect better service from FTD and the suppliers in the Chicago area. Unfortunately, I will look at other venders going forward.”

Helpful Report

Posted 5 months ago

Thank you for allowing us to assist you with your order. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 5 months ago

“Very beautiful arrangement. The flowers look fresh and the lady that received them just loved them. Thank you.”

Helpful Report

Posted 5 months ago

Thank you so much for your wonderful review, Tina! We're delighted to hear that the arrangement was beautiful and that the recipient loved them. Your kind words truly brighten our day, and we appreciate your support! Warm wishes, Team FTD Flowers

Posted 5 months ago

“I ordered flowers for a friends birthday and paid extra to have them delivered the same day. The flowers were not delivered the same day(supposedly due to weather - it was raining) as requested and paid for. I called and recieved an apology but that doesn't change the fact that the flowers were not delivered on my friends birthday.”

Helpful Report

Posted 5 months ago

“My Sister loved the flowers for her Birthday!!”

Helpful Report

Posted 5 months ago

We appreciate your review and appreciate you taking the time.

Posted 5 months ago

“The Birthday cake arrangement was a perfect gift for my dear friend. She is enjoying it very much.”

Helpful Report

Posted 5 months ago

Thank you for your lovely review, EJA! We’re so happy to hear that the Birthday cake arrangement was a perfect gift for your friend. It’s wonderful to know she is enjoying it! Your support means everything to us, and we look forward to helping you celebrate more special moments in the future.

Posted 5 months ago

“Ordered funeral flowers. These flowers were absolutely beautiful and identical to the online order.”

Helpful Report

Posted 5 months ago

Thank you so much for your kind review! We are truly honored to be a part of such meaningful moments, and we’re thrilled to hear that the flowers were just as beautiful in person as you expected. Your satisfaction is our top priority, and we look forward to serving you again in the future!

Posted 5 months ago

“I was shocked when my mom’s birthday flowers were an entirely wrong bouquet. Also, flowers were droopy snd petals falling off as she took them out of the box. I complained and they first only gave 25% off. I said that wasn’t really acceptable and they gave another 25%. They are overpriced as it is so in my opinion, 50% off still doesn’t make up for it. I gave up complaining and just wont ever use them again. I am so embarrassed I sent them to my mom. Posting a pic of what I ordered and what was received for $86”

Helpful Report

Posted 5 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail and they have sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don’t hesitate to contact us if you need any further assistance—we’re here to help.

Posted 5 months ago

“Iam VERY upset with this company! I ordered these specifically for my mother in laws birthday..... which was TODAY.... that's why i put the delivery date today, and they NEVER came today!!!. I should have never used this company. I have always ordered local and i decided to give yall a try and not only was my package NOT delivered today but when I placed the order yesterday my total was 65 dollars and some change. But yall charged my card 80 something dollars. NEVER again will i use this company!!!”

Helpful Report

Posted 5 months ago

A supervisor has contacted you regarding your experience. They have left both a voicemail and an email concerning the resolution. Please let us know if there is anything else we can assist you with.

Posted 5 months ago

“The sympathy basket really left something to be desired. The flowers were sparse, and there were big spaces. There were only 3 roses in the design, which left me wondering what I paid for. Sad…”

Helpful Report

Posted 5 months ago

A supervisor has reached out to you and left a voicemail and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don’t hesitate to contact us—your needs are our priority.

Posted 5 months ago

“I have ordered from FTD twice in the last 6 months. Both times the orders were to congratulate my children on opening a business. The March ordered arrived 3 days late. I did not complain and I accepted that things happen. It was unfortunate but not life altering. I gave them another try and they failed again. I placed an order on July 12th to be delivered on July 15th for a Grand Opening. I have reached out several times and now they are saying it should be there by July 17th. This is unacceptable for orders that were each over $100. Contact a florist directly in the town you are sending to and avoid FTD at all costs.”

Helpful Report

Posted 5 months ago

A supervisor has reached out to you regarding your experience. They have left a voicemail and sent an email regarding the resolution. Please contact us if there's anything else we can assist you with.

Posted 5 months ago

“The photo did not depict the actual (significantly smaller) bouquet that was delivered. Extremely disappointed. The size of the bouquet was so small and the photo I received from the recipient also looked like the flowers were not fresh.”

Helpful Report

Posted 5 months ago

Thank you for allowing us to assist you with your order. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 5 months ago

“The Flower arrangement looked nothing like my order, the mylol balloon looked like it was for a litte kid so did the two little boxes of chocolates. it definately was worth the money I paid($140.07) for the order.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 5 months ago

FTD Flowers is rated 3.1 based on 1,142 reviews