FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.06

3.1 Rating 1,142 Reviews

49 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although no delivery on Monday! It was excellent flowers were beautiful and well designed! Very happy!”

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Posted 4 months ago

Thank you so much for your fantastic review! We’re so glad to hear that you loved the flowers and found them beautifully designed. Your happiness is our top priority, and we appreciate your understanding regarding the delivery.

Posted 4 months ago

“Flowers were beautiful-even better than pictured. Sadly, the arrangement, sent to a funeral home, did not include the card to inform the recipient on who sent them.”

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Posted 4 months ago

Thank you for your thoughtful review, Michelle. We're so glad to hear that the flowers were beautiful and exceeded your expectations. We sincerely apologize for the oversight regarding the card, and your feedback is invaluable.

Posted 4 months ago

“We made our order from Sweden to a relatives funeral in Ammon, ID. It all went well and we got a confirmation that the flowers were delivered.”

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Posted 4 months ago

Thank you for your feedback! We truly appreciate your business!

Posted 4 months ago

“We lost a very special cousin. She was a one of a kind ,sweet, caring person. Her husband was left behind, so we were looking for a fast delivery and beautiful plant. We found this at FTD, we picked a flowering plant. It was delivered on the date at a reasonable price. He loved it and said it was a beautiful reminder of his wife that he can care for now. We were very happy with the service of FTD. Thank you!”

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Posted 4 months ago

Thank you for your heartfelt review, Rebecca. We are so touched that our flowering plant could provide comfort and serve as a beautiful reminder of your beloved cousin. It’s wonderful to hear that the delivery met your expectations and brought joy during such a difficult time. We truly appreciate your kind words and support!

Posted 4 months ago

“The order processed easily. The item I picked was delivered on the day specified. The flower was beautiful and the wind chime was a perfect gift for someone close to me who lost someone special in their life. Thank you for helping me show my love for my family across the country.”

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Posted 4 months ago

Thank you for your wonderful review! We’re delighted to hear that the flowers and wind chime were special gifts for your loved one. It's a joy to help you express your love across the miles. We truly appreciate your support!

Posted 4 months ago

“Outstanding service and flower arrangement.”

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Posted 4 months ago

Thank you so much for your wonderful review! We’re thrilled to hear that you were pleased with our service and the flower arrangement. Your positive feedback truly motivates us to keep delivering excellence.

Posted 4 months ago

“I ordered a peace lily plant, unfortunately they didn’t have any, they did contact me right away I told them my situation , they did switch it up and made a more than beautiful bouquet of flowers and delivered it the very next morning! Thank you FDAFLOWERS!”

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Posted 4 months ago

Thank you so much for your kind words, Julie! We’re thrilled to hear that we could create a beautiful bouquet for you. Our team works hard to ensure timely delivery and a great experience, and we're so glad we could assist you. Warm wishes, Team FTD Flowers

Posted 4 months ago

“Didn’t get delivered on the selected date. Didn’t ship the flowers til the night before the delivery date from a different state and then claimed a slow down in the UPS system caused the missed delivery date. I attempted to rectify the situation through chat, but they weren’t willing to refund me anymore than 20%. Will be lodging a dispute with my card. STEER CLEAR.”

Helpful Report

Posted 4 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 4 months ago

“My daighter sent flowers for our 59 th Wedding Anniversary. They were delivered in a beaten bent box that was left on the doorstep in the heat. No one wrong bell or knocked Flowers were wilted mashed broken. A sad drab arrangement.I tried numerous tumes to send pics but your site couldnt upload the pics”

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Posted 4 months ago

Thank you for your feedback and for taking the time to speak with us today. We appreciate the opportunity to resolve this matter.

Posted 4 months ago

“Very very disappointed with the arrangement. The picture of the arrangement I purchased - and I upgraded to the more expensive arrangement showed roses and higher end flowers. The arrangement that was delivered had all very inexpensive flowers. This was sent for a relatives 70th birthday so I spent more money to make it extra special as we were not able to fly across country to celebrate. I understand that flower substitutions may be made however, roses are not seasonal and the arrangement should have included them as per the picture on the website. The flowers in the arrangement were all flowers that are generally filler flowers. I doubt I will use your service again and I have purchased and sent arrangements through FTD in the past on several occasions.”

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Posted 4 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 4 months ago

“Arrangement was beautiful and as expected. Delivered on time.”

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Posted 4 months ago

Thank you so much for your lovely review, Annette! We're delighted to hear that you found the arrangement beautiful and that it arrived on time. Your satisfaction means the world to us!

Posted 4 months ago

“FTD should be honest about the delivery timing. I ordered flowers to be delivered on 7/19, but it was not delivered until 7/21. There was no indication of possible delay in delivery when the order was placed.”

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Posted 4 months ago

Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Posted 4 months ago

“Very dissatisfied,different basket,different flowers.My last purchase.”

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Posted 4 months ago

Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.

Posted 4 months ago

“Very easy website to use. Very good selection to choose from. Flowers are always delivered on time. Keep up the good work.”

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Posted 4 months ago

Thank you so much for your wonderful review, John! We’re thrilled to hear you find our website easy to navigate and that you enjoy our selection. Timely delivery is a top priority for us, and we’re glad to have met your expectations. We appreciate your support!

Posted 4 months ago

“My order was for flowers and chocolates. The flowers were delivered to the wrong address and the chocolates did not come tall. Very disappointed.”

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Posted 4 months ago

“I have sent many flowers in my life, this was by far he worst experience ever. I sent flowers to someone in the hospital, finding out they were released I immediarely called within an hour to have the address changed to the persons home. Everything was confirmed, and I emphasized to have flowers delivered after 2pm. Receiived confirmation that flowers were delivered at 1:30, OKay so not hte end of the world, except that the flowers were never delivered. Called to inform them of this and they said OKay flowers will be delivered the next day, recieved confirmation that flowers were delivered approximately 9:30 the next morning, but again no flowers. Called again, confirmed address again, FTD stated they would be delivered the next day again. The next day flowers get delivered to the hospital, person was discharged 5 days ago at this point. Called again and said I expect flowers to be delivered tho the persons home, confirmed address again, flowers were delivered the next day. I had the recipient send me a photo, it was nothing like what I ordered and aside from the embarrassment of the entire ordeal, it was a futher embarrassment. The flowers were lopsided in the vase and were pathetic. I expect my money back and will not ever again use this method of delivery.”

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Posted 4 months ago

Thank you for bringing this to our attention. We’re glad we were able to resolve things in line with your wishes.

Posted 4 months ago

“This is the second time I’ve answered your survey and you have not yet responded to my first. I will not be using your services anymore.”

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Posted 4 months ago

We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.

Posted 4 months ago

“The flowers you created for my mother-in-law’s birthday were absolutely beautiful”

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Posted 4 months ago

We appreciate you taking the time to review our company.

Posted 4 months ago

“Wonderful arrangement and delievered right at the right time! Thank you for helping us to make a special day evwen mopre special.”

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Posted 4 months ago

Thank you for taking the time to submit a review.

Posted 4 months ago

“Beautiful arrangement.”

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Posted 4 months ago

Thank you so much for your kind words, Michael! We're thrilled to hear you loved the arrangement. Your satisfaction truly makes our day!

Posted 4 months ago

FTD Flowers is rated 3.1 based on 1,142 reviews