FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 2.26

2.3 Rating 660 Reviews

29 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome last minute arrangements! Thanks again!”

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Posted 1 year ago

“The flowers arrived just in time for my best friend‘s birthday. He is going through cancer and chemotherapy and the flowers were exactly what he needed to cheer himself up when he came home from the hospital.”

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Posted 1 year ago

“I want to provide feedback about the flower delivery I ordered for last weekend. I placed an order on Friday for delivery on Saturday, and I included all necessary information such as the address, the name of the store (it was a business delivery), the recipient's name, and two phone numbers. On Saturday afternoon, I received an email stating that the delivery attempt had failed because the recipient was not at the location. This was not true. The recipient was at their workplace and did not receive any phone call notifying them that the delivery person had arrived. I was then informed that the delivery would be postponed to the next day, even though it was only 4 pm and your website states that deliveries are made until 6 pm. There was definitely enough time to make the delivery after I confirmed the address and provided an additional phone number as soon as I got the email about the failed attempt. When I asked customer support for the reason for the failed delivery and whether they had called my friend to confirm they were at the right place, I was ignored. I was only told that nothing could be done and the delivery would be made the next day. The flowers were supposed to be a surprise for my friend's birthday, but since she was off work the next day, I had to ask for her home address, spoiling the surprise. The delivery was finally made the next day (without the birthday surprise), but when I saw the picture my friend sent of the flowers, I was extremely disappointed. The bouquet on the website (attached pic 1) and the one delivered (attached pic 2) were completely different. The delivered bouquet was much smaller, with mostly green branches instead of flowers, and the packaging was subpar. Additionally, I had added a note with the flowers that said, “From Sweden ❤️” (heart emoji - attached email confirmation pic 3), but my friend received a note that said, “From Sweden?” (with a question mark). If emojis cannot be included in the note, this should be mentioned on your website, or you should have confirmed the note with me. This store does not care about making timely deliveries, cannot cooperate effectively, and spoils surprises. I am thoroughly disappointed and will never place another order with you. Thank you for your “service.””

FTD Flowers 1 star review on 22nd July 2024

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Posted 1 year ago

“The viewing was at 9am Saturday, the flowers were ordered Thursday evening. They were delivered Saturday at 6pm. Pathetic.”

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Posted 1 year ago

“They were great; responsive; I ordered a birthday card with flowers and chocolate and my sister received a handwritten one -such a lovely personal touch -It was greatly appreciated. Thank you!”

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Posted 1 year ago

“Delivered a day late. Ordered with plenty of time and specifically picked the date as it was on the birthday.”

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Posted 1 year ago

“Ordered the clear skies bouquet. Supposed to include white roses and delphinium. What my daughter received was a nightmare- the worst grocery store bouquet you could imagine. Instead of delphinium and roses it was spray painted hydrangea - truly awful. To their credit customer service delivered an alternate bouquet from a different florist - far better than the first bouquet- but a far cry from the blooms that were promised. I will avoid FTD from now on. I tried to upload photos but mysteriously won’t upload.”

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Posted 1 year ago

“On time, a day before my cousins celebration of life..”

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Posted 1 year ago

“Very beautiful spray arrangement that was done for a friend’s funeral! Would order again from FTD Flowers!”

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Posted 1 year ago

“Excellent service, 100% reliable”

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Posted 1 year ago

“Awesome flowers”

FTD Flowers 5 star review on 16th July 2024

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Posted 1 year ago

“They looked exactly like the photo on the website.”

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Posted 1 year ago

“First of all no delivery. Called they said it was delivered. But never was. Then promised next day-still no delivery. Called and asked for supervisor who said flowers would be delivered that day. No flowers. He also advised that I should have low expectations that the flowers would be delivered! Then flowers delivered following day minus extra flowers promised for having missed the original date 3 days earlier for someone coming out of hospital who was home all the time. Awful experience.”

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Posted 1 year ago

““Very easy to use the website, had great choice of flowers to choose from, Delivered my order on day I requested. Emailed me when order was delivered. Great job FTD!”

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Posted 1 year ago

“I was lied to twice that the my order was delivered. It never made it to its destination, but FTD sent me an email that it was delivered! UPS supposedly delivered it, but couldn’t provide a picture if the delivery! I can’t get a real person on the phone to discuss. I am thoroughly disgusted!”

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Posted 1 year ago

“Do not order here. We ordered a $130 bouquet and got a $ $35 bouquet. These people are crooks. Don’t use this service!”

FTD Flowers 1 star review on 27th June 2024

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Posted 1 year ago

“Do not use this service. They charge and arm and a leg and for same day delivery and thenthey don't deliver. Customer service is in India and you can understand a word they say. When you pick same day delivery it's for a reason FTD! Thanks for ruining it.”

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Posted 1 year ago

“They support the activities of illegal brokers and engage in money laundering. I connected my wallet there, and my currencies were downloaded and sent without authorization. I noticed when i want to withdraw my hard earned $30,000 that my transaction is displayed as failed and my wallet is empty. I filed their fraudulent case through www.fusionforensics.tech which enable me to get back my money from the scam company ,they helped me to get back my fund with a very intelligent workers and expert hackers that fight against fraud.”

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Posted 1 year ago

“If I could leave a 0 star review, I would. Complete and utter failure to do their one single job. I ordered flowers to the hospital for my aunt's surgery for same day delivery. FOUR days after I ordered them FTD contacted me to tell me the order was delayed. Then they said they would refund 50% and upgrade the flowers. And then 12 hours later I got an email with a full refund (the email was itself a response to another customer's email chain about their missing flowers for a funeral). And then I called to see if my flowers were in fact going to be delivered and got an automated response which sent me to a tracking number which showed that my order was in fact cancelled! So I guess the flowers are never coming, not that it matters because my aunt is already home from the hospital. They had one job. Epic fail.”

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Posted 1 year ago

“Ordered Lilies but they delivered an umbrella plant instead without ever advising me of the substitution. They apologized when I contacted them but would only give a $24.68 refund. I told them they'd have to refund the entire product amount (I even volunteered to waive the shipping & taxes) but they wouldn't work with me. I should have did a quick background check online since there's so many complaints about them. What a ripoff.”

FTD Flowers 1 star review on 6th June 2024

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Posted 1 year ago

FTD Flowers is rated 2.3 based on 660 reviews