FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.06

3.1 Rating 1,144 Reviews

49 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers delivered on time and very much appreciated by the recipient. Thank you.”

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Posted 5 months ago

Thank you for taking the time to review your experience with our service.

Posted 5 months ago

“The flowers were a gift for my mom the were beautiful”

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Posted 5 months ago

We appreciate your review and appreciate you taking the time.

Posted 5 months ago

“Delivered too late in the day. I ordered 3 days prior.”

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Posted 5 months ago

Thank you for providing feedback regarding your experience. Our delivery times vary between 9:00 AM and 5:00 PM for businesses and 9:00 AM and 7:00 PM for residences. We can always request an early delivery time, but we can not guarantee an exact time. Please let us know if there's anything else we can assist you with.

Posted 5 months ago

“i was unhappy with the way my order was handled. first, i ordered on Sunday for a Monday delivery to a family member who was hospitalized in Ketchikan AK. i found out later in afternoon on Monday that they could not delivery that day, then a few hours later another message indicating they couldnt locate a florist at all. I feel like someone could have called me with this inforamtion to give me time to order elsewhere. there is a florist in Ketchikan i could have went directly to for this. It was not handled well at all.”

Helpful Report

Posted 5 months ago

A supervisor has contacted you via email about your experience, as we could not reach you by phone. We understand this matter is essential and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 5 months ago

“The plant was exactly as seen on the FTD site. Delivery was timely and card was written as requested. Thank You!”

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Posted 5 months ago

Thank you so much for your fantastic review, We're delighted to hear that everything was perfect. Your satisfaction is our top priority, and we can't wait to serve you again soon!

Posted 5 months ago

“Everything was beautiful except the astrometria were withered!”

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Posted 5 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 5 months ago

“The flowers were exactly what I wanted my best friend to get all the way to thecolor of the vase. They arrived exactly when I requested for them to arrive, Thanks”

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Posted 5 months ago

Thank you so much for your fantastic review, We're delighted to hear that everything was perfect. Your satisfaction is our top priority, and we can't wait to serve you again soon!

Posted 5 months ago

“I sent a "Peace Lily" houseplant to a friend upon her mother's passing. She loved it & said the quality was wonderful. Delivery was prompt & communication with FTD was easy. Thanks for a great experience.”

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Posted 5 months ago

Thank you for your kind words, Joan ! We're thrilled to hear that your friend loved the plant. We look forward to assisting you again soon!

Posted 5 months ago

“Everything was perfect!!”

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Posted 5 months ago

Thank you so much for your fantastic review, Teresa! We're delighted to hear that everything was perfect. Your satisfaction is our top priority, and we can't wait to serve you again soon!

Posted 5 months ago

“I was excited to send what looked like a really beautiful bouquet for a very special occasion. Unfortunately, the arrangerment arrived a day later than requested, and it was very wilted so many of the blooms needed to be thrown out. When I called customer service, they apologized and said they would send a replacement bouquet at no charge. The replacement also arrived in very poor condition. I understand that it has been quite hot out, but I don't know why FTD does not partner with local florists so that the freshest flowers can be assured at time of deliver instead of shipping them in unstable conditions with the flowers boxed and waiting in a hot delivery truck. Very disappointing.”

Helpful Report

Posted 5 months ago

A supervisor has reached out regarding your order. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 5 months ago

“Not the first time I've used this service, but probably the last. Flowers were not delivered on date requested. A day later, flowers were dry, wilted. Only $ 22.00 refund. Poor service”

Helpful Report

Posted 5 months ago

Thank you for bringing this to our attention and allowing us to assist you with your order. Please let us know if there's anything else we can help you with.

Posted 5 months ago

“I did not see the flowers I ordered as they were a gift. My friend said they were gorgeous. Ordering from FTD is always fast and efficient and the order is always on time.”

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Posted 5 months ago

Thank you for your kind words, Susan! We're thrilled to hear that your friend loved the flowers. We look forward to assisting you again soon!

Posted 5 months ago

“I ordered flowers to be delivered to someone in NC, and received an email that they were delivered, but after speaking with the recipient they were not. I phoned FTD and was told that the one florist did not have the flowers and that another one would deliver a few days later and I would receive a 50% credit and a larger order. The recipient did receive the flowers via US mail which is not what I wanted or was told and the flowers did not look very fresh so I called again. Besides saying they were sorry, I did receive the credit, but I'm really disappointed in what and how they were received. I order through USAA and have not had this issue before.”

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Posted 5 months ago

“The flower arrangement arrived quickly and was gorgeous! My prior attempts with another company were disappointing so I decided to give FTD a chance. The bouquet was lush and full and easy to order. I will definitely use FTD in the future.”

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Posted 6 months ago

Thank you for your wonderful feedback! We're so happy to hear you loved the arrangement and had a great experience with FTD. We appreciate you giving us a chance and look forward to serving you again in the future!

Posted 6 months ago

“The flowers arrived on time and were lovely. However, they arrived in a bag of water not a vase which is usual for most flower orders on other sites. If this is "standard" for FTD deliveries, i suggest that the practice is prominently displaced. I would have purchased a vase, if I had known.”

Helpful Report

Posted 6 months ago

Thank you for your feedback and we will be sure to pass it along to the appropriate team. If you need any further assistance, feel free to reach out!

Posted 6 months ago

“I have ordered many time from FTD, but this time will be my last. The order was never delivered, as was promised twice by the customer service team. Finally, they said that their florists didn’t deliver to this delivery address I requested. Why wasn’t this said when I made the order? I will never use FTD again! TERRIBLE!”

Helpful Report

Posted 6 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 6 months ago

“My order did not include flowers. It was a balloon and a basket of candy bars. The order arrived promptly and was in order. Thank you for such great service.”

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Posted 6 months ago

Thank you for your wonderful feedback! We're thrilled to hear that everything arrived promptly and in order. Your satisfaction means a lot to us! Warm wishes, Team FTD Flowers

Posted 6 months ago

“I ordered from Send flowers. I won't do it again. The bouquet looked like they lost have the flowers. I was very disappointed.”

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Posted 6 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 6 months ago

“I ordered a balloon arrangement for my six year old granddaughter’s kindergarten graduation. The arrangement was left on the front porch, secured only by a plastic weight. The balloons blew away. A neighbor found the balloons in his back yard four days later.”

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Posted 6 months ago

Thank you for your feedback and for taking the time to speak with us. We appreciate the opportunity to resolve this matter.

Posted 6 months ago

“Very disappointed. No balloon as advertised. Very small arrangement for money. Won't be buying from your company again”

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Posted 6 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 6 months ago

FTD Flowers is rated 3.1 based on 1,144 reviews