FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 2.78

2.8 Rating 961 Reviews

42 %

of reviewers recommend FTD Flowers

Company Reviews

Metrics

Info

About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

Visit Website

Phone:

800-736-3383

Write Your review

Tell us how FTD Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They delivered valentines rose plant dead from freezing in the UPS truck. Then only offered a 30% refund”

Helpful Report

Posted 8 months ago

“I ordered a Valentine’s Day gift set with flowers and others items on February 6th.they let me set a specific time for delivery which was for February 14th at 9:00am and now it’s 5:00 pm and I still haven’t received no call or email saying product is out for delivery,so I finally call customer service and now they telling me my delivery time is from anywhere from 9:00am -6:00pm and apologize for the inconvenience,”

Helpful Report

Posted 8 months ago

“Nice flowers but nowhere near close to the picture that we chose. They could do better at maintaining realistic expectations of their arrangements”

FTD Flowers 3 star review on 14th February 2025

Helpful Report

Posted 8 months ago

“Received order was not even close to what was shown online. Huge waste of money. If I wanted a grocery store bouquet, I would have went out and bought one. Absolutely embarrassing on Valentine's Day. Do not waste your money on this company.”

FTD Flowers 1 star review on 14th February 2025

Helpful Report

Posted 8 months ago

“Flowers were wilted and drooping. Arrangement looked absolutely nothing like what was depicted online. Flower, color, combinations, vase, size in general, completely wrong.”

Helpful Report

Posted 8 months ago

“Lost order had no idea where flowers were delivered very hard time understanding people on phone”

Helpful Report

Posted 8 months ago

“I spent $90 on $7 worth of flowers. I complained so they credited me $12. Big deal. Shop ANYWHERE else. See below to view the what I ordered vs. what I got. Just awful. I am EMBARRASSED to have sent these.”

FTD Flowers 1 star review on 13th February 2025

Helpful Report

Posted 8 months ago

“What i ordered isn't what was sent I will never order through FTD Flowers again and will let people know not to as well False Advertising!!”

Helpful Report

Posted 8 months ago

“I received a bouquet that was advertised as having "15 stems". It was 12, and it's clear from the packaging that's what they intended to send. One was broken, 6 were wilted and couldn't be revived. I complained to FTD but only got robo answers since I hadn't purchased the flowers. I certainly don't want to complain to the person who bought them for me, but I hope they never use FTD again. Quality was terrible, and since I had to look up the bouquet type to see what I was supposed to receive, I know they payed $60 for what would have been about $15 in the local grocery store, and would have been in much better shape.”

Helpful Report

Posted 8 months ago

“Poor customer service. Wrote incorrect address on delivery. Item was returned to FTD by UPS because apparently whoever is writing addresses is of lower intelligence. How do you mess up a business addresss? Low quality product and service. I’ll never use FTD again. Better to support my mom and pop shops.”

Helpful Report

Posted 8 months ago

“Ordered flowers for my significant others birthday. Paid for the bouquet and delivery. It never showed up. I did get refunded which I appreciate but I am disappointed that no one contacted me to say it wasn't going to work out. Not returning as a customer and not going to recommend.”

Helpful Report

Posted 8 months ago

“Ordered the Fiesta Bouquet - Deluxe to be sent for an 80th Birthday. The arrangement was so LESS THAN the picture shown on FTD's website. VERY DISAPPOINTED with the arrangement as it was no where near "Deluxe". Always contact a local florist directly, as I have in the past with much success.”

FTD Flowers 2 star review on 10th February 2025

Helpful Report

Posted 8 months ago

“They confirmed order would be delivered. Did not deliver. Promised delivery next day. Did not deliver. admitted they didn't even have a florist in the area. Tell that to my eleven year old granddaughter on her Birthday. I will never trust them again and recommend you do not either.”

Helpful Report

Posted 8 months ago

“I ordered a funeral casket spray for my mother’s funeral. 2 days before delivery the florist called to confirm time, date, and location. They said they would be at the church by 9:50 am. Before the start of a 10:00 a viewing. Why, at 10:45 am did the florist driver call to confirm delivery details? He said he was on the church grounds but didn’t know which door to come in. I told him to come in the door where he saw the hearse. He said, ok. He never came in!! I asked my guest and the funeral director to stand outside in the cold to look for and help the florist bring in the spray. No One Ever Arrived! I was disappointed and hurt. We had the funeral with no spray to adorn the casket. I could not believe this. I called and FTD just said they would refund me which they did. I will never forget or recommend FTD to anyone. If they can’t hire florists that get a sensitive delivery right, I wouldn’t trust them to get anything right.”

Helpful Report

Posted 8 months ago

“Picture displayed on website was not what was delivered. In addition the plant was delivered in a BOX and needed to be assembled. No peat moss or instructions included. The online pic shows peat moss under the plants. For $100 FTD should do BETTER! Warning! You are not going to get what is advertised. False and FAKE marketing”

FTD Flowers 1 star review on 8th February 2025

Helpful Report

Posted 9 months ago

“I ordered an arrangement for a funeral a week ahead and they tell me the day before it can't be delivered on that date.”

Helpful Report

Posted 9 months ago

“had a terrible experience with this website, and I feel compelled to warn others. I placed an order for flowers, and while the website initially confirmed the order, I never received the delivery. After a few days, I reached out to their customer service, and they sent me an email saying the flowers had been delivered. However, I never received anything. It’s obvious that this is a scam. Their communication is vague, and the delivery tracking doesn’t exist. I strongly recommend avoiding this website. There are many legitimate online florists—don’t waste your money here”

Helpful Report

Posted 9 months ago

“Flowers were never delivered to my sister . I called FTD and they replied that they were. I asked for proof or the phone number of the florist. They responded that they couldn’t share the information. Beyond frustrated. It was her 50th birthday and she has health problems. No flowers and no service. Never order from FTD”

Helpful Report

Posted 9 months ago

“What our daughter-in-law received does not even slightly match a picture of what we ordered. Very disappointed . In addition, your application did not let us to upload pictures of what we ordered and what was received”

FTD Flowers 2 star review on 5th February 2025

Helpful Report

Posted 9 months ago

“I do not recommend buying flowers from FTD. I paid for someone "beautiful" flowers and what my daughter received looks terrible. I paid for a balloon they never sent the balloon.”

FTD Flowers 1 star review on 4th February 2025

Helpful Report

Posted 9 months ago

FTD Flowers is rated 2.8 based on 961 reviews