FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 2.77

2.8 Rating 950 Reviews

41 %

of reviewers recommend FTD Flowers

Company Reviews

Metrics

Info

About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

Visit Website

Phone:

800-736-3383

Write Your review

Tell us how FTD Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very dissatisfied,different basket,different flowers.My last purchase.”

Helpful Report

Posted 3 months ago

Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.

Posted 3 months ago

“Very easy website to use. Very good selection to choose from. Flowers are always delivered on time. Keep up the good work.”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful review, John! We’re thrilled to hear you find our website easy to navigate and that you enjoy our selection. Timely delivery is a top priority for us, and we’re glad to have met your expectations. We appreciate your support!

Posted 3 months ago

“My order was for flowers and chocolates. The flowers were delivered to the wrong address and the chocolates did not come tall. Very disappointed.”

Helpful Report

Posted 3 months ago

Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Posted 3 months ago

“I have sent many flowers in my life, this was by far he worst experience ever. I sent flowers to someone in the hospital, finding out they were released I immediarely called within an hour to have the address changed to the persons home. Everything was confirmed, and I emphasized to have flowers delivered after 2pm. Receiived confirmation that flowers were delivered at 1:30, OKay so not hte end of the world, except that the flowers were never delivered. Called to inform them of this and they said OKay flowers will be delivered the next day, recieved confirmation that flowers were delivered approximately 9:30 the next morning, but again no flowers. Called again, confirmed address again, FTD stated they would be delivered the next day again. The next day flowers get delivered to the hospital, person was discharged 5 days ago at this point. Called again and said I expect flowers to be delivered tho the persons home, confirmed address again, flowers were delivered the next day. I had the recipient send me a photo, it was nothing like what I ordered and aside from the embarrassment of the entire ordeal, it was a futher embarrassment. The flowers were lopsided in the vase and were pathetic. I expect my money back and will not ever again use this method of delivery.”

Helpful Report

Posted 3 months ago

Thank you for bringing this to our attention. We’re glad we were able to resolve things in line with your wishes.

Posted 3 months ago

“This is the second time I’ve answered your survey and you have not yet responded to my first. I will not be using your services anymore.”

Helpful Report

Posted 3 months ago

We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.

Posted 3 months ago

“The flowers you created for my mother-in-law’s birthday were absolutely beautiful”

Helpful Report

Posted 3 months ago

We appreciate you taking the time to review our company.

Posted 3 months ago

“Wonderful arrangement and delievered right at the right time! Thank you for helping us to make a special day evwen mopre special.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to submit a review.

Posted 3 months ago

“Beautiful arrangement.”

Helpful Report

Posted 3 months ago

Thank you so much for your kind words, Michael! We're thrilled to hear you loved the arrangement. Your satisfaction truly makes our day!

Posted 3 months ago

“Flowers were pointed downward and what was supposed to be an included teddy bear was a mylar balloon.”

Helpful Report

Posted 3 months ago

“The flowers were well received. Nice looking.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review, Herald! We're thrilled to hear that the flowers were well received and looked nice. Your feedback inspires us to keep delivering quality arrangements to our customers. Warm regards, Team FTD Flowers

Posted 3 months ago

“The flowes are great, although they are beginning fade afte 5 days. The delivery was very late in the day (on our anniversary) - 7:30 pm.”

Helpful Report

Posted 3 months ago

Thank you for your review, David! It’s great to hear that you enjoyed the flowers, though we’re sorry to learn that they started to fade after just five days and that the delivery time wasn’t ideal on your special day. We appreciate your feedback and will work to improve our service for future occasions. Warm regards, Team FTD Flowers

Posted 3 months ago

“Excellent, our daughter and grandkids loved the bouquet of flowers.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review, Robert! We're so glad to hear that your daughter and grandkids loved the bouquet. Your positive feedback truly encourages us to keep creating beautiful arrangements for our customers. Warm wishes, Team FTD Flowers

Posted 3 months ago

“Delivered as pictured. Responded quickly when I needed to change some important information.”

Helpful Report

Posted 3 months ago

Thank you for your fantastic review, Renee! We're thrilled to hear that your order was delivered just as you expected and that we could assist you promptly with the changes. Your satisfaction means the world to us, and we’re here whenever you need us! Warm wishes, Team FTD Flowers

Posted 3 months ago

“I ordered two arrangements for mother in law’s funeral service. One arrangement did arrive 15 minutes before the service started and one did not arrive at all. When I called about the arrangement they said they would send it out that afternoon (this was after the service and after everyone had left my house) and offered me $12 dollars off. The arrangements were beautiful but what good are they when the event (which is already a sad and stressful situation) is already open. Very disappointed.”

Helpful Report

Posted 3 months ago

We appreciate your feedback and thank you for speaking with us today, which has enabled us to resolve this matter.

Posted 3 months ago

“I ordered a Restored Bouquet - PREMIUM. The premium was NOT delivered. Why do we pay extra for a very nice bouquet and then it is not delivered? I'm attaching two photos - 1. what was received. 2. what is advertised by FTD as the difference between the three levels of flowers. VERY DISAPPOINTING especially when this is in honor of someone who passed. FTD?????!!!!!”

Helpful Report

Posted 3 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 3 months ago

“I would give zero stars if possible. Flowers arrived via UPS without water, in a very hot box. Completely dead. My wife, who is recently out of the hospital, literally laughed at the arrangement. It looks like one of those joke arrangements of dead flowers you send to someone you don't like.”

Helpful Report

Posted 3 months ago

We are so sorry for your experience! We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 3 months ago

“Dear FTD, I consistently use FTD for flower arrangements. They have typically been beautiful and delivered on a timely basis. We recently attended three visitations/funerals and two of the arrangements were lovely. The third arrangement was received today, July 17, and while attractive, was technically not what I ordered and not comparable. I ordered the Radiance in Bloom BASKET. The arrangement that was delivered was in a small, square vase, not a basket, and significantly smaller and not the “Premium” arrangement I paid for. Needless to say, I was extremely disappointed with this arrangement. I expect better service from FTD and the suppliers in the Chicago area. Unfortunately, I will look at other venders going forward.”

Helpful Report

Posted 3 months ago

Thank you for allowing us to assist you with your order. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 3 months ago

“Very beautiful arrangement. The flowers look fresh and the lady that received them just loved them. Thank you.”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful review, Tina! We're delighted to hear that the arrangement was beautiful and that the recipient loved them. Your kind words truly brighten our day, and we appreciate your support! Warm wishes, Team FTD Flowers

Posted 3 months ago

“I ordered flowers for a friends birthday and paid extra to have them delivered the same day. The flowers were not delivered the same day(supposedly due to weather - it was raining) as requested and paid for. I called and recieved an apology but that doesn't change the fact that the flowers were not delivered on my friends birthday.”

Helpful Report

Posted 3 months ago

“My Sister loved the flowers for her Birthday!!”

Helpful Report

Posted 3 months ago

We appreciate your review and appreciate you taking the time.

Posted 3 months ago

FTD Flowers is rated 2.8 based on 950 reviews