Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.20

“Easy, simple and QUICK!”

Posted 3 months ago

Thank you for your fantastic review! We're thrilled to hear that you found our service easy, simple, and quick. Your satisfaction is our top priority!

Posted 3 months ago

“Flowers were delivered on time and they were beautiful. Thank you”

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Posted 3 months ago

Thank you for your lovely review, Tanya! We’re thrilled to hear that your flowers arrived on time and that you found them beautiful. Your satisfaction brings us joy!

Posted 3 months ago

“My sister liked the flowers and the vase I sent her for her birthday.”

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Posted 3 months ago

Thank you for the fantastic review! We're thrilled to hear that your sister loved the flowers and the vase for her birthday. It's always a joy to bring smiles to special occasions.

Posted 3 months ago

“I highly doubt you will listen and improve since your customer service is all OFF SHORE. I ordered two items to go to the same address for a family funeral and you charged me two delivery charges. I will never order from you again. I will call local florists that do not use your service. I called to ask for help and your OFF SHORE person refused to help. YOU GET A 1 GOOGLE RATING. I WOULD GO NEGATIVE IF I COULD.”

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Posted 3 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 3 months ago

“Beautiful flowers. Great service. Thanks!”

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Posted 3 months ago

Thank you for your lovely review, Robert! We're thrilled to hear that you found our flowers beautiful and enjoyed great service. Your appreciation means a lot to us! Warm wishes, Team FTD Flowers

Posted 3 months ago

“Great service!”

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Posted 3 months ago

Thank you so much for your wonderful feedback, We're delighted to hear that you had a great experience with our service. Your satisfaction is our top priority!

Posted 3 months ago

“AMAZING FRESH BEAUTY!! ESPECIALLY FOR OLDEST IN FAMILY, 85 YEARS AND SEVERAL HEALTH ISSUES ! TIME OF DELIVERY AS EXPECTED! ALL SUPER FOR RECIPIENT, AND EVEN GOD IS PLEASED!! THANK YOU & GOD BLESS YOU ALL ALWAYS!! BY THE WAY! ALL THE SAME AMAZING ARRANGEMENTS OF OUTSTANDING BEAUTY, FOR OUR MOTHER MANY TIMES !! *EVEN MORE THAN EXPECTED!!! *ALL DURING HER LAST YEARS OF LIFE!! HAVNG DEMENTIA AND AFTER PNEUMONIA DRUG OVER MEDICATION AT KAISER P HOSPITAL, LEAVING HER BEDBOUND, HER ENJOYMENT OF YOUR ARRANGEMENTS DAILY BROUGHT SMILES AND JOY!! AS FOR GOD&JESUS TOO!! ENDLESSLY THANKING & GOD BLESSING YOU ALL OF FTD!! WE LOVE THEE!!: SINCERELY, IN CHRIST JESUS, RACHAEL MARIA ERVIN, BS, MS, PHD :))”

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Posted 3 months ago

We appreciate your review and appreciate you taking the time.

Posted 3 months ago

“The flowers were great however, the ability to deliver on time and the correct day was disappointing. I assume the issue lies with the shipping company but to ask for a delivery on a Saturday, and paying extra for that choice. To have it deliver on Monday was not what I expected”

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Posted 3 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 3 months ago

“Sent from via a MA email to an address in PA new home and everything went smoothly; right to the day requested to be delivered. Thank you.”

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Posted 3 months ago

We appreciate you taking the time to post about your experience.

Posted 3 months ago

“Beautiful flowers for a last minute order!”

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Posted 3 months ago

Thank you for your wonderful review! We're thrilled to hear that you loved the flowers, especially on such short notice. Your satisfaction means the world to us.

Posted 3 months ago

“I am disgusted with every aspect of this service. The product I recieved was not the product i ordered. It was in a completely different pot. The plant was so severely damaged it was almost unrecognizable. The letter I included was misspelled with special characters instead of the alphabet. When i called customer service the representative said that they are not responsible for how UPS handles the package even though the package was not properly labeled with "handle with care", "fragile" or "this side up" labels so how would the delivery service know how to handle the package. This place is absolute trash. If i could give zero stars i would for poor product, poor customer service, and poor packaging”

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Posted 3 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 3 months ago

“no selivery,no help from 800 number”

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Posted 3 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 3 months ago

“The Flowers and vase were pretty and appropriate for the birthday ! However the card ( stantard ) was missing so the reciever wasn't sure who the flowers were from ....”

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Posted 3 months ago

Thank you for your feedback! We're glad to hear you enjoyed the flowers and vase. We apologize for the oversight with the card and understand how important it is for the recipient to know who the flowers are from. Your comments will help us improve our service.

Posted 3 months ago

“Ordering is very easy but I was disappointed in the bouquet that was delivered to my aunt for her 90 the birthday. I ordered the Premium Blue Skies bouquet (picture included) and I don't think what was delivered was of the same quality (picture inicuded) UPDATE: FTD customer service saw my review and have refunded me 50%. That was a very quick and appreciated response.”

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Posted 3 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 3 months ago

“I ordered flowers on Oct 17th to be delivered for a funeral/ visitation on Oct 24th, they didn't get delivered till Oct 27th, and they looked crappie”

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Posted 3 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 3 months ago

“usually very good.”

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Posted 3 months ago

Thank you for taking the time to review your experience with our service.

Posted 3 months ago

“I requested delivery on Friday and they didn't arrive until Saturday afternoon.”

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Posted 3 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help

Posted 3 months ago

“The flower arrangement was absolutely beautiful...”

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Posted 3 months ago

Thank you for taking the time to review your experience with our service.

Posted 3 months ago

“If I could give a zero I would. I’m 56 years old and this was the first time I used FTD by referral of a friend. I may not be friends anymore after this experience. I’ve always used another flower delivery website without issue. I ordered flowers for a funeral 5 days in advance of when I needed them delivered. I received confirmation of my order. Then at 1:15 PM on the day they were supposed to be delivered I received a call that they couldn’t deliver them because they couldn’t find a local florist that could do it. I find it hard to believe that that didn’t know before today placing me in a bind. I called my normal place for a delivery and miraculously they were able to deliver them for same day. FTD couldn’t find a way to deliver in 5 days but another company could do same day? I encourage everyone to stay away from FTD and utilize a different company. TERRIBLE CUSTOMER SERVICE!!!”

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Posted 3 months ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 3 months ago

“What I ordered versus what my 80 year old grandmother received for her birthday. Flowers were scraggely, broken, not the right amount, and were not blooming. I ordered premium and she received a hot mess.”

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Posted 3 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 3 months ago

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