Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,912 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,912 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products, good quality for the price... just set aside time and space for assembly;-)”

Helpful Report

Posted 4 years ago

“I ordered the Lexi mirrored white gloss wardrobe and drawers for my daughter and it looks great! The instructions were well laid and easy enough to follow. Every piece was numbered and although it took some time to put together we were pleased with the finished product and sturdiness. Thanks!”

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Posted 4 years ago

“Our products are beautiful thank you so much, delivery and customer service perfect. We highly recommend and will definitely shop with you again..”

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Posted 4 years ago

“Brillant great stuff great service”

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Posted 4 years ago

“Love my pouffe it's so luxurious very comfortable. Came very quickly and worth the money. Definitely recommend”

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Posted 4 years ago

“Kitchen chairs delivered on time, as promised. Attractive, appear to be Mikewell made chairs. Can't wait to use them!”

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Posted 4 years ago

“Lovely product and quick delivery, thank you”

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Posted 4 years ago

“Fantastic sofa, great price, delivery date was accurate - very happy with Furniture123 :-)”

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Posted 4 years ago

“Very prompt delivery and kept me informed throughout the delivery process. The storage ottoman is exactly as described and very good quality. Thank you”

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Posted 4 years ago

“only recently discovered furniture 123, order a bed on monday and it arrive on Tuesday (next day). was a bit worried that quality was not going to be great, as bed was a lot cheaper than on other sights. Bed was easy to put together with very clear instructions and quality really good. really pleased and will definitely be looking at furniture 123 next time i need furniture.”

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Posted 4 years ago

“Very good quality and very quick delivery!”

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Posted 4 years ago

“Great customer service, lovely bed.”

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Posted 4 years ago

“Very quick delivery. I’m very pleased with the ottoman, it looks fantastic in my bedroom, it is very hardy and adds lots of space for storage.”

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Posted 4 years ago

“Ordered two pieces of furniture. A chest of drawers that are absolutely stunning. They look amazing and very strong. Great value for money. Free delivery too. Also a little side table that is maybe slightly overpriced & quite expensive delivery charge for such a small item.it looks nice though. Speedy delivery for both items. Would highly recommend this company.”

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Posted 4 years ago

“So pleased with my ottoman! Was so worried after I read reviews but cannot fault the service I received and love my new piece of furniture!”

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Posted 4 years ago

“Everything, spot on !”

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Posted 4 years ago

“Everything was great. Price, style, colour, quality and delivery.”

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Posted 4 years ago

“Ordered coffee table. Came on the day they said. Table was exactly as we ordered, as well as being £180 cheaper than in a well known furniture shop!!”

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Posted 4 years ago

“Really pleased. Lovely colour x”

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Posted 4 years ago

“Fantastic quality speedy delivery too.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,912 reviews