Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time and good quality”

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Posted 4 years ago

“Delivered on time, and packed spot on really, will buy from Furniture 123 again”

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Posted 4 years ago

“Quick delivery, love my chairs!”

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Posted 4 years ago

“Easy to orde good choice of delivery slots and cheapest price for the children’s midi sleeper the delivery men were polite and helpful”

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Posted 4 years ago

“Quick delivery, good communication and quality product - highly recommended!”

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Posted 4 years ago

“The finishing on one of the cabinets was not very good but it was for my mother-in-law and she said it will be ok”

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Posted 4 years ago

“Quick delivery and helpful nice gents who delivered my furniture. 5 star!”

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Posted 4 years ago

“I was really impressed by the quality and prompt delivery of my order. I was pleasantly surprised by how fast the order came through.”

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Posted 4 years ago

“Great quality, fast delivery”

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Posted 4 years ago

“Informed me well, I was in the loop until I got delivery.”

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Posted 4 years ago

“They sent me the wrong chair, it has been 3 weeks and I am still no closer to receiving the goods I ordered/ getting a refund! I am a key worker and have to work all over Christmas, I initially got a weekend delivery as I work all week and can not take time off work with the current circumstances of Covid. They wont accept this and want me to take a day off work to be in through the week so they can collect the incorrect chair, I have advised I am only available on weekends hence why my initial delivery was for a Saturday. I find it very surprising they cant find a courier to collect on a Saturday. £200 down the drain right before Christmas. Please read through Google reviews before buying from them! The customer service is absolutely a waste of space. The attitude from them is awful. They say they take 72 hours to respond but I have to send them a reminder email to respond to me!! Please avoid.”

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Posted 4 years ago

“We were so happy to get this sofa. Perfect colour and size for our small apartment. Fast shipping!”

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Posted 4 years ago

“Fab service and very quick delivery table is so big and very sturdy”

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Posted 4 years ago

“Very impressed with delivery and furniture”

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Posted 4 years ago

“Excellent product, was packed extremely well, delivered quickly. Fits perfectly into my space, a quality product.”

Furniture 123 5 star review on 21st December 2020

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Posted 4 years ago

“First class service from start to finish. Would highly recommend.”

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Posted 4 years ago

“First class sofa coffee table. Love it. Speedy delivery and courteous driver. Would definately recommend to family and friends.”

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Posted 4 years ago

“Excellent service. Product details, clear and accurate.”

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Posted 4 years ago

“First class from start to finish”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews