Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy with what we got. We had a A1 sofa and it's is almost perfect. Super fast delivery, received the sofa 2 days after ordering.”

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Posted 4 years ago

“Great quality furniture I’m happy with my order.”

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Posted 4 years ago

“Fantastic piece of furniture. Great customer service. Delivered within 24-hrs. Highly recommend Furniture 123.”

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Posted 4 years ago

“My order hasn't arrived on 22nd as stated, despite on the 14th receiving an email saying it was on it's way. No notification to advise me what is happening. Absolutely no info on order tracking. Cannot get anyone to answer a phone.”

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Posted 4 years ago

“Absolutely amazing. My beautiful table arrived the day after ordering as stated. It was very well packed and is of excellent quality. I was kept informed of the delivery status and I have to say the service was faultless and very much appreciated.”

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Posted 4 years ago

“I have given 5 stars because I have been impressed by the delivery timescales, communications as well as the bed I ordered (mid-sleeper bed for a 10 year old). The bed was self-assenbly and took a few hours to put together, but the instructions were fairly clear and all parts well labelled For tge money I am very impressed I would definitely order from Furniture 123 again.”

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Posted 4 years ago

“Fabulous service easy to use website. Item arrived next day well packaged Really pleased with purchase”

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Posted 4 years ago

“Quick turn around even though it was the run up to Christmas.”

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Posted 4 years ago

“Great storage space also”

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Posted 4 years ago

“Very happy with it. Great storage space!”

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Posted 4 years ago

“Item is exactly as described, looks really good in our bedroom. Delivery was quick and well packaged. Would definitely recommend.”

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Posted 4 years ago

“A bit apprehensive at buying this coffee table as the price was considerably less than similar ones but wasn't disappointed. It looks good and is quite sturdy, I like the drawer being accessible from both sides. Delivery was really quick and it was very well wrapped.”

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Posted 4 years ago

“Super fast delivery great price very happy with my bed thanks my room looks very luxurious”

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Posted 4 years ago

“Items ordered came very quickly and I am very happy with the product”

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Posted 4 years ago

“The console table has not disappointed. The quality is exactly what I expected, definitely reflects the price and delivery was much quicker.”

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Posted 4 years ago

“Quick delivery. Good quality bed. Happy with the purchase.”

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Posted 4 years ago

“Great service so far and no damage! Just waiting for second half of sofa but as expected time delay... very happy so far 😍”

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Posted 4 years ago

“Easy website to use”

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Posted 4 years ago

“My consol table looks just great, some of the screws were fiddly to put together but I got their in the end.I had to wait 3weeks for delivery, was able to change the date to one that suited me, deliver man brought it into the hall for me.I In all very pleased.”

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Posted 4 years ago

“Quick delivery Easy to build Good quality”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews