Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought the Safina ottoman bed frame. Lovely quality. It did take me and my youngest 4 hours to put together though. The plastic corners wouldn't go into the black metal frame on the lifting part. But it's all done now and am pleased with it. Would recommend.”

Helpful Report

Posted 4 years ago

“Very nice looking small dining table and chairs fitting nicely into a small area. Easy ordering process and no problem with the delivery, came 3 days earlier than expected and delivery guys were helpful and polite. Table easy to put together and butterfly extension works well. Chairs were a little tricky but quite sturdy once put together. Good value for money for a nice looking small set.”

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Posted 4 years ago

“Service was very quick and item great for price”

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Posted 4 years ago

“Fab love seat in velvet. True to photo and fantastic value. Packaged well, prompt delivery. Delighted with it. Thank you”

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Posted 4 years ago

“Bed came on the pre-selected day, I was called prior to drop off to confirm. The bed is exactly as described and as pictures show. Only improvements would be the instructions are very minimal diagrams and the spanner provided is too big for the nuts.”

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Posted 4 years ago

“Bed looks exactly as pictures and described. Came on pre-selected date with no issues. Only negative is that the instructions are pictures only and the spanner doesn't actually fit the nuts that come with the bed.”

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Posted 4 years ago

“Ordered a beige bed and it has arrived pink absolutely false representation in the pictures”

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Posted 4 years ago

“Very quick delivery and great white gloss unit and very good value for money too.”

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Posted 4 years ago

“Excellent service delivered on time Furniture great quality”

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Posted 4 years ago

“Very pleased with service and quality.”

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Posted 4 years ago

“Absolutely first class, ordered at 3.15pm, arrived the next day. The guys delivering it opened it and checked it all over with me, sofas look brilliant, they even took the rubbish away. Will definitely use again in the future.”

Helpful Report

Posted 4 years ago

“If it was possible to leave a negative number rating I would. Ordered a lamp in October. Received dispatch email a few days later. Lamp was not delivered.. was told it was a delivery company issue! Given new delivery date.. this happed 4 times.. it now turns out that the lamp was never in stock!! Although they are still selling it in their web site. £125 for 8 weeks of lies. Would definitely NOT RECOMMEND BUYING FROM THIS COMPANY”

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Posted 4 years ago

“You guys did AMAZING!!! Periodt! I bought 3 bar stools and they are very lovely and great quality.”

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Posted 4 years ago

“I brought a cabin bed for my son. Fantastic quality, well made and looks superb. My 6 year old loves it. Would definitely order from you again”

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Posted 4 years ago

“Excellent service and goods from Furniture 123. Price excellent and goods arrived very quickly and extremely well packaged. Would definitely recommend.”

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Posted 4 years ago

“This piece was rather more than I wanted to pay but it looks quite stunning when in situ’. It’s a well made, solid piece of furniture. The baskets should have some felt or fabric to stop scratching the paintwork though. It comfortably holds 5 pairs of adult shoes per basket Bonus of overnight delivery even though I opted for standard delivery. Overall really pleased.”

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Posted 4 years ago

“really nice product and hustle free fast delivery”

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Posted 4 years ago

“Very pleased with the service and delivery from Furniture 123, the item was exactly as described, good quality and arrived well in advance of the estimated date. All on top of the very good prices - definitely 5*.”

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Posted 4 years ago

“Great product fast delivery and as described fab service and would recommend highly”

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Posted 4 years ago

“5 stars for everything.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews