Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,916 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,916 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with our purchase of 4 chairs, they was delivered from time of ordering in less than 24 hours the delivery courier kept us well informed of the time of arrival, would recommend buying from this company.”

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Posted 4 years ago

“Good delivery and sofa”

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Posted 4 years ago

“Good price and nice item. Great transaction. Would deal with them again.”

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Posted 4 years ago

“Good price, delivered reasonably quickly and well informed process. Many thanks!”

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Posted 4 years ago

“Lovely wardrobe. Nice and solid. Definately need two people to assemble. Changed the knobs as didnt like the white ones”

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Posted 4 years ago

“Very good value for money, lovely quality furniture, and prompt and efficient delivery.”

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Posted 4 years ago

“After a really bad experience with a very well established furniture company I was left with no bedroom furniture. I came across furniture 123 and was slightly nervous as it seemed to good to be true. I ordered a lot of furniture and it was delivered within the same week. From delivery to assembly everything went prefect! Furniture is brilliant quality and will definitely be ordering from her again.”

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Posted 4 years ago

“Excellent - quick delivery too. Would purchase again in the future.”

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Posted 4 years ago

“Took a long time to come. Delayed by COVID. Very happy with the bench. Solid pine and the perfect size for my table and for the grandchildren.”

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Posted 4 years ago

“The item was delivered in a timely manner, but picture showed a slightly different colour, more yellow that mustard. Also I think there needs to be more information about what material is used in the interior of the product, whether it is filled with foam or sponge etc.”

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Posted 4 years ago

“So Happy with my table so quick comming Thankyou”

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Posted 4 years ago

“Great wooden benches and good value for money, excellent customer service”

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Posted 4 years ago

“Extremely prompt delivery. Item looks excellent. Bought as a present.”

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Posted 4 years ago

“Got bought this pouffe for Xmas ordered it and got it within 2days they kept in touch with me all the way along this is the 3rd large item I’ve ordered from furniture 123 and it won’t be the last they are brilliant.”

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Posted 4 years ago

“Helpful assistance when we had a query and very quick pain free delivery. Very pleased with the quality of the furniture and at a very good price. Would recommend.”

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Posted 4 years ago

“Absolutely fantastic service from ordering to delivery. Snuggle chair is perfect and the dogs love it too!”

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Posted 4 years ago

“I ordered bar stools,next day I received e/mail telling me when they would be delivered just amazing service also ordered 4 dining room chairs same again next day e/mail arrived also next day telling me they would be delivered that day service is absolutely amazing”

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Posted 4 years ago

“Just WOW what a service. Ordered a console table Saturday evening and by Monday it was sitting beautifully in my hall. It’s exactly what I wanted and I couldn’t be more pleased with the service”

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Posted 4 years ago

“Delivery was very fast. Was not expecting the wardrobe to be so solid and heavy, especially with the price i paid. Its a lovely wardrobe and delivery guys were friendly, helpful and efficient i did change the knobs as i wanted to match my other furniture but there was nothing wrong with the ones provided”

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Posted 4 years ago

“Great servis from start to finish will recomend very happy customer”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,916 reviews