Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was pleasantly surprised to receive the console storage table much sooner than i expected. The quality is lovely. It's a bit smaller than I expected, but just fits in my hallway perfectly. Even my husband said it was nice, and he never says anything's nice. I think he was relieved to find that it did not need building up. Great quite 'pretty' looking piece of furniture.”

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Posted 4 years ago

“Great quality - came on time”

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Posted 4 years ago

“Perfect. Love my new love seat. Came super fast and it’s beautiful. Will defo use this service again. Thank you!”

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Posted 4 years ago

“Love my new coffee table. The delivery was seamless and very quick. Will definitely use this company again !”

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Posted 4 years ago

“Great service, arrived when it said, bed easy to build and just as described and pictured! My daughter loves it x”

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Posted 4 years ago

“Good service, quick delivery, good price, instructions not that straight forward but quite easy to assemble once you get your head round them”

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Posted 4 years ago

“VERy very pleased with my new dining room chairs. real bargain and beautiful colour and brilliant quality. First pair delivered with out any problem delivery driver very obliging. Second pair two hours later, driver not so clever, dumped the box on the drive and refused to take it into house, (I'm 76)Another delivery man from another company remonstrated with this guy who then stomped off leaving the box 'a square metre' on the drive. the other driver Bless him told the guy off and brought the box into the house for me. I owe him one. !”

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Posted 4 years ago

“Very happy with the ordering process and communication about the delivery. Prompt, informative and reliable!”

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Posted 4 years ago

“Great product, fast delivery, well packaged, great job....”

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Posted 4 years ago

“Fantastic service - incredibly quick with regular updates and excelkent quality product.”

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Posted 4 years ago

“Very happy with our purchase of 4 chairs, they was delivered from time of ordering in less than 24 hours the delivery courier kept us well informed of the time of arrival, would recommend buying from this company.”

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Posted 4 years ago

“Good delivery and sofa”

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Posted 4 years ago

“Good price and nice item. Great transaction. Would deal with them again.”

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Posted 4 years ago

“Good price, delivered reasonably quickly and well informed process. Many thanks!”

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Posted 4 years ago

“Lovely wardrobe. Nice and solid. Definately need two people to assemble. Changed the knobs as didnt like the white ones”

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Posted 4 years ago

“Very good value for money, lovely quality furniture, and prompt and efficient delivery.”

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Posted 4 years ago

“After a really bad experience with a very well established furniture company I was left with no bedroom furniture. I came across furniture 123 and was slightly nervous as it seemed to good to be true. I ordered a lot of furniture and it was delivered within the same week. From delivery to assembly everything went prefect! Furniture is brilliant quality and will definitely be ordering from her again.”

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Posted 4 years ago

“Excellent - quick delivery too. Would purchase again in the future.”

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Posted 4 years ago

“Took a long time to come. Delayed by COVID. Very happy with the bench. Solid pine and the perfect size for my table and for the grandchildren.”

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Posted 4 years ago

“The item was delivered in a timely manner, but picture showed a slightly different colour, more yellow that mustard. Also I think there needs to be more information about what material is used in the interior of the product, whether it is filled with foam or sponge etc.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews